Brunswick Toyota Scion

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Brunswick Toyota Scion:
I went to purchase a certified used Toyota from this dealer that I saw on the web. It was a 2006 Camry LE V6. It was to replace a 1998 Camry that I had for 11 years. The salesman greeted me as expected, and I asked to see the particular used car that interested me. I told him, at least once, that this was my very first day of looking at cars and I would not be buying without shopping around.

He got me the car, we drove it around, chatted a bit, and then came the high sales pressure. In a nutshell, he would not give me his card nor let me leave when I wanted to think about it. "What can we do to help you buy the car now?", and things like that. He worked up the final price, gave me the worksheet and I said once again I need to think about it...can I have your card? He ignored me again and countered with another tactic to sell the car right then. After I got upset at his antics, and visibly so, I just walked out while he was still talking to me.

During that whole transaction, one thing was strange. The Carfax report he showed me said it was a 4-cylinder, but the Autotrader Toyota certified advertisement said it was a 6. Even his manager said it was a 6. Arthur stated that the Carfax report was incorrect - it was a 6.

I got home and looked closer at the pictures of the car. Well, I don't know how I missed it, but it was indeed a 4-cylinder. No "V6" on the trunk and it was a 16-valve engine. So I'm glad I didn't buy it. But worse, I don't know if the sales person and manager were ignorant, or sheisters on purpose. Either is unforgivable.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Brunswick Toyota Scion:
Jennifer was a pleasure to deal with and helped me get the car I wanted at a great price.

I wasn't terribly pleased with the financing gentleman. When he first checked my credit he came out and said "congratulations, I'm confident I can get you a monthly payment in the $340s." That was great. I was happy but I of course prepared myself to end up in the 350s.

Once the car was in and I went in and he started looking at the computer and saying "hmmm" and using his calculator I knew it wasn't going to be great. $340s turned into $410. Not what he told me and I reminded him of that. "Well, with your credit...." he said. We went back and forth and I ended up getting the car for $385 with the extended bumper to bumper warranty and the gap insurance which I'm sure is where they make their money as their prices are very low.

One thing I found out since leaving the dealership is that Howard lied to me about the Platinum Coverage. He said it was a bumper-to-bumper warranty. I even asked him twice. "Yes, bumper-to-bumper" he said.

That's not true. Here's a list of the things it does NOT cover:

Accessory Drive Belts
Batteries
Body Panels
Brake Linings, Pads and Shoes
Bumpers
Carpet
Chrome
Clutch Friction Disk and Pressure Plate
Dash Cover and Pad
Door Trim, Handles and Fabric
Filters
Fluids
Glass (including Windshield)
Headliner
Heating Hoses, Lines and Tubes
Hinges
Hybrid System Main Relays
Hybrid Vehicle Battery
Hybrid Vehicle Battery Module/Pack
Hoses
Interior and Exterior Trim Moldings, including but not limited to, Cup Holders, Ashtrays, Covers, and Vents
Lamps
Light Bulbs
Nuts, Bolts, Clips, Retainers and Fasteners
Paint
Rotors and Drums
Rust and Corrosion Damage
Seat Covers
Service Plug
Shiny Metals
Spark Plugs
Structural Framework and Wells
Tires
Vacuum Hoses, Lines and Tubes
Weather Stripping
Wheels and Rims
Windshield Wiper Blades (Rubber Component)"

I'm happy to have the car I wanted at a decent price but I'm sorry to say I wouldn't recommend Brunswick Auto Mart.

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