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Capital Volkswagen

Capital Volkswagen

3963 W Tennessee St
Tallahassee, Florida 32304


Sales: (888) 212-2603
Service: (888) 212-2603
Parts: (888) 212-2603

Capital Volkswagen
Manufacturer: Volkswagen

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  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.9

24-Month Rating

based on 26 reviews

5.0

5.0 out of 5

39 lifetime reviews

Capital Volkswagen

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Certified: Capital Volkswagen

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Capital Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

jayr1
6/3/2013 11:04:57 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael LudesMichael Ludes
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capital Volkswagen:

Actually, I purchased a Porsche from Capital EuroCars and I found it to be a very pleasant experience. My Sales Advisor was Mike Ludes, and he was very knowledgable, and helpful through the 2 1/2 month wait for my car to arrive. I spent approximately three hours at the dealership before my car arrived, and Mike gave me an overview of everything including a tour of the service department and a basic orientation of the features on a similar car to the one I purchased. I know I've never spent a similar amount of time on any other car purchase, and I found the time I spent on pre-delivery matters very worthwhile.

After a couple of weeks, I will again be meeting with Mike to get any follow-up questions answered. In short, I feel confidant that I could go to him at any time from now on for information I might need.

Overall, I recommend Mike and Capital EuroCars very strongly, and I'm sure I'll make another purchase in the future.

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Response From: Capital Volkswagen
Added: 6/7/2013 11:14:52 AM

Thank you for letting us know you had a great experience at our dealership and we hope that you are enjoying your new car. Please feel free to contact us if you have any questions about your vehicle.

Your Friends at Capital Volkswagen

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iiieblenjf
5/23/2013 2:34:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Wayne BurnamWayne Burnam
John ZarateJohn Zarate
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capital Volkswagen:

John and Wayne were both very friendly and respectful. They made the process as easy as possible and the experience was a pleasant one. They were both very knowledgeable on the vehicle and all of its features. I like the fact they took the time to ensure my wife and I were as familiar as possible with the vehicle before leaving. In addition, my wife and I were in a hurry to return to our home that was almost three hours away so John and Wayne made the strongest effort to have everything completed in a timely and efficient manner. I also got to speak with them both on a personal level and found out that they were both military veterans. I being in the military, this was very nice to have the personal connection between these two gentlemen who understand where I come from and the intricacies of my profession. I was greatly impressed by their professionalism and would absolutely recommend this dealer to anyone in the future. Best car buying experience ever.

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Response From: Capital Volkswagen
Added: 5/29/2013 11:09:10 AM

Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Wayne and John will be thrilled to hear your kind words as well. Be sure to visit our website for coupons when the time comes to have your car serviced.

Your Friends at Capital Volkswagen

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Maryp15
4/29/2013 12:34:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John ZarateJohn Zarate
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capital Volkswagen:

John Zarate answered all the questions that I had regarding a new suv and what would best suit me and my family with all the needs. Very upbeat and nice guy. I would recommend him to everyone I know looking to purchase a new or used car from capital euro cars. He made our experience there feel like more then just a sale.

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Response From: Capital Volkswagen
Added: 5/1/2013 11:15:03 AM

Congratulations on your new vehicle! John Zarate is a great asset to our team and will be happy to hear he exceeded your expectations. Have fun cruising around in your new car!

Your Friends at Capital Volkswagen

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PenniG
4/17/2013 12:21:40 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Victor BaezaVictor Baeza
Wayne BurnamWayne Burnam
Patrick WilliamsPatrick Williams
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capital Volkswagen:

I recently bought a used VW Beetle from Victor Baeza and he was so helpful and polite and made sure everything was to my liking. In addition Wayne and Patrick were also very helpful with my purchase. I went to alot of other dealerships and kept coming back to Capital Eurocars. I definitely recommend this dealership to anyone looking for a new or used vehicle, the service is superb!

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Response From: Capital Volkswagen
Added: 4/19/2013 11:05:26 AM

Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

Your Friends at Capital Volkswagen

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sekoya62
3/27/2013 11:03:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joseph Randolph
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    2
  • Pricing:

    N/A
  • Overall Score:

    4.2

My Review Of Capital Volkswagen:

I have had the privilege of working briefly with Joseph Randolph. Joseph is a very respectable and hard working young man. He is on point to do whatever he can to please customers and sale the vehicle of their choice. I look forward to working with him again.

B. Walker

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Response From: Capital Volkswagen
Added: 3/28/2013 11:13:54 AM

We kindly appreciate you taking the time to write this great review and hope that you are enjoying your new car. We love hearing from our customers and it is encouraging to know that we have exceeded your expectations. Please feel free to contact us if you have any questions about your new car.

Your Friends at Capital Volkswagen

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floridakin
3/25/2013 6:48:04 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dustin WheelerDustin Wheeler
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capital Volkswagen:

I purchased a 2012 Jetta TDI from a VW dealership in Pensacola. There was a poorly fit headliner in the vehicle and a new headliner was sent to my local dealership for installation. I met Dustin Wheeler at that time and he was very courteous. They replaced the headliner and Dustin made sure I was satisfied with the end result before leaving. I recently took the vehicle back for the 10,000 mile servie and again was met by Dustin. He was very helpful and answered some questions that I had about the vehicle. He made me feel like he cared about my vehicle and wanted to keep me as a customer. It was nice to experience customer service the way it should be.

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Response From: Capital Volkswagen
Added: 3/26/2013 11:17:35 AM

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.

Your Friends at Capital Volkswagen

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TallyMike
3/25/2013 1:28:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Al ScottAl Scott
Patrick WilliamsPatrick Williams
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capital Volkswagen:

After several trips to Capital Eurocars and test drive of different vehicles, my wife and I finally went back to talk price about the Volvo XC60 that we had finally set our eyes on. Al Scott was very knowledgeable on the cars and did an impeccable job answering all the question that my wife and I had. After the Negotiation Tango, we shook hands on a deal that we did not want to walk away from. Great Job Al!! To finish the experience when we moved on to Patrick Williams and the final paper work. To mine and my wife's surprise Patrick has been able to get a better interest rate that what I had already worked out with my bank. Sweet!! Overall experience was Fantastic.

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Response From: Capital Volkswagen
Added: 3/26/2013 11:16:24 AM

Thank you for letting us know you had a great experience at our dealership and we hope that you are enjoying your new XC60. Please feel free to contact us if you have any questions about your vehicle.

Your Friends at Capital Volkswagen

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jsmithtlh
3/18/2013 10:53:40 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Victor BaezaVictor Baeza
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Capital Volkswagen:

Went to VW dealer, interested in buying or leasing a new car. Met salesperson, Victor Baeza. He provided excellent, friendly, no-pressure service. Very knowledgeable. Highly recommend. Highly likely to purchase from this dealer.

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Response From: Capital Volkswagen
Added: 3/20/2013 11:12:14 AM

We would like to thank you for letting us know how we are doing. Here at Capital Volkswagen, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Victor was able to assist you in finding a vehicle that was right for you.

Your Friends at Capital Volkswagen

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PWvM
3/5/2013 6:57:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Al ScottAl Scott
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Capital Volkswagen:

Al Scott met us in the parking lot where we were looking at Jetta Hybrid's considering purchase. He was friendly and helpful. He was able to talk to us about the vehicle we wanted to trade in and was able to get an approximate quote, pending actually seeing the trade-in. He was able to answer our questions fully and we will be coming back to do business with him and Capital Eurocars.

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Response From: Capital Volkswagen
Added: 3/8/2013 11:05:38 AM

Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Al Scott will be thrilled to hear your kind words as well.

Your Friends at Capital Volkswagen

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bbodie30
2/26/2013 9:13:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John ZarateJohn Zarate
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capital Volkswagen:

As I was out car shopping, I came in contact with John. He was very friendly, helpful and informative. I would highly recommend John to anyone I know who may be searching for a car!

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Response From: Capital Volkswagen
Added: 2/27/2013 11:18:58 AM

Thank you for your time and feedback. We realize that there are several choices when selecting a car dealership and are so happy that you picked us. We look forward to seeing you again when your vehicle is ready for its next service.

Your Friends at Capital Volkswagen

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Reviews 11-20 >>