Century BMW

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century BMW:
As the owner of a 1990 7-series for five years, I had exemplary experiences with the service department (Ronnie Poole, Mgr) and Dennis (Service Advisor). Later, as an employee in sales, and later in financial services, I quickly became aware of what a special organization this really is. Mickey Joy, former General Manager of Century, and now Regional VP for Century's parent, Sonic Automotive, set the pace for attentiveness to detail and customer satisfaction that has earned Century BMW's Center of Excellence award many times. Later, Bobby Bishop (current GM and former Parts and Service Manager) took the baton and, along with a very talented and dedicated group, continued and built on the dealership's success. It should be noted that I have since moved to Dallas and was affiliated with a BMW dealership in Dallas for a short while that was a far cry from Century in every respect. I'm now back in the investment business, so I have a pretty good perspective on what makes a dealership successful or not. I chose to work at Century originally because I was satisfied service customer and loved the product. When you're shopping for a BMW, look beyond the price. Look at the VALUE. There is no better car, maintenance plan, or warranty in the business. The best overall VALUE can be found at Century, where once you purchase your first BMW, you'll always want to come back. I witnessed multiple generations of satisfied customers buying cars from Century who rightly felt like they were part of the "Century" family. As for price, all dealerships pay the same for the cars. The dealerships have a right to make a reasonable profit. That reasonable profit is invested in plant and people to be able to provide the high level of service and technology you expect. When you're making an investment of this magnitude, you're not just purchasing a car, you're purchasing the dealership and all the people in it. Even as a Dallas resident, when I'm ready to purchase my next BMW, I'll be flying back to Greenville to purchase it from Century.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Century BMW:
Libby Williams, Century BMW, Greenville, SC sold us a BMW Z-4 and in October 2004 an extended warranty with general information regarding coverage. She promised to provide written details of the extended warranty. She promises to follow-up and provide information but she never delivers. I am convinced that she has no intention of providing the information that we have requested on numerous occassions. Century BMW was also contacted and requested to provide the information. They also promised to provide a written description of the coverage with no results. Libby Williams and Century BMW have provided totally unsatisfactory service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century BMW:
I have purchased three BMW's from Bobby, Skip, and the rest of the folks at Century over the last five years. In addition, I have had two other BMW's purchsed privately serviced at Century in the same period. Without qualification I can and do recommend this dealership to anyone interested in a new or used BMW.

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