My Review Of Charles Barker Infiniti:
This dealership seems to keep shoving useless services in my face every time I bring my vehicle in for scheduled maintenance or service. The car has 38000.0 miles on it and they keep trying to force services such as: to flush my engine and transmission does the mileage reflect this, NO! They just want MORE MONEY, that is my interpretation, not whats best for my car or me as a customer. It has taken 3 visits for them to figure out that we have a premium service agreement, although we inform them of this when dropping the car off. Yet, they continue to try to bill us or come up with additional requirements that they state are not covered with my maintenance package. For example, now they want to charge me $55.00 for an air filter that I have already paid for with the premium service package, REALLY!!!!!! I am frustrated and embarrassed the way they talk to me with all the fake attempts to "butter me up" and confuse the issues when questioned or confronted. Infiniti is suppose to provide a quality luxury service however, at this dealership, they just attempt to cloud the issues to the point of appearing to defraud its customers. I call my old dealership service rep every time I get service at Charles Barker Infinity and he apologizes for their inappropriate behavior he is embarrassed. He also guides me on what services I really need. He tells me each time "you have the premium service agreement you shouldn't need any other service". I hate going to this dealership but I have no choice this is the only dealership in the area. They need some fresh professional people at the service desk who can be fair and helpful to customers. Only one is adequate and it is not the service manager Shannon Walters. Unfortunately she is the worst among them. Did I say I hate this dealership and wish they had some competition is this area? I will not be recommending Infiniti to anyone if this is not resolved!
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