I've being visiting different dealers in Pittsburgh during the month for a new car. This is the worst dealer I've ever met.
Did a test drive on Q50. It was my favorite car so far during the long shopping period so I decided to work on a leasing deal with them. Trying to work on the discount through phone calls. When I kindly ask them if they can give me a better deal, the sales men just laughed and asked me if I knew they are the only Infiniti dealer in town. I should have hang up the phone immediately, but instead I said, yes I do know that, but I also know there's a dealer 2 hours away from here and I do consider them as one of my choices. He then laughed again and questioned me " then what? where are you going to get the service on your car?" I don't believe I should hear something like that when I kindly ask for a better deal.
Despite the bad experience on the phone calls, decided to visit them like 2 weeks later cause I just loved that Q50. (BTW the sales never follow up on me during that 2 weeks.) I thought maybe if I show up they could be better. Still not satisfied by their deal, and decided not to take it. When I'm leaving, the sales manager asked me what was my expectation. I answered his question, "maybe one hundred less on the monthly payment". If he can't give me that he could just say no. Instead he said, " You'd better deserve a Corolla."
If you can't make a good deal that make the customer satisfied it's fine I can totally understand that. However I don't know where does this attitude comes from.
Please don't ever discuss the deal with them. If you wanna buy an Infiniti from them, just take whatever they give you and no questions should be raised. Otherwise, they are going to ruin your day.
If you live in Pittsburgh, consider other manufactures like BMW, Mercedes. Cause you only have one dealership to choose here for Infiniti and the sales will make sure that you are aware of that.
Such a shame that Infiniti has a dealer like this in Pittsburgh.
Alex was great. I am very happy with my purchase. I have already recommended friends to go to this dealership/ to use this Grad student deal.
Employees Worked With
"My experience with a salesman when leasing a Nissan Sentra"
- Puneeta McCue
Alex Poarch was very professional, knowledgeable and yet also very easy going/friendly while working with me on leasing a new Nissan Sentra. I would most definitely recommend him as the salesman to work with at Nissan/Infiniti
Employees Worked With