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Davis Hyundai

1655 North Olden Avenue, Trenton, New Jersey 08638
Sales: (609) 883-3500

Makes: Hyundai|Service Center
 
Good
80% Recommend

Overall Rating 4.3

78 Lifetime Reviews

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Davis Hyundai
78 Lifetime Reviews
Davis Hyundai Info
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Reason For Visit
Sales (Used)

"Used Car from xxx"

We purchased a used 2010 Volkswagen CC Sport Black with Tan interior. The check engine light on the car was on when we test drove the car, and the car had a slight cigarette odor, and the clutch clicked when shifting the gears. We were told by Leonardo the sales person, that this was a air sensor and the part was already ordered as there was no real issue. On the "We Owe" statement those things were addressed as having to be repaired in order for us to purchase the car. Long story short after not getting any feedback of when I could bring the car in for service, I decided to bring the car to Princeton VW to have it checked. The reason for the check engine light had nothing to do with an air sensor. The car needed a carbon cleaning of the engine which would cost $650.00. Also then tried to clean the cigarette odor on 4 different occasions and was unsuccessful. The clicking of the clutch was because the clutch needed to be completely rebuilt, which would cost an additional $950.00. The end result after numerous times bringing the car in for service, arguments with sales manager Domenic Visco, and showing them the paperwork that I was filing for a lawsuit, they decided to buy the car back from me, putting an end to this nightmare. Stay far, far, far, away from this place, as this is the most unprofessional and dishonest dealership I have ever dealt with.

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Employees dealt with

Leonardo Morales, Domenic Visco


Reason For Visit
Sales (Used)

"Horrible is too kind of a word"

Seriously, having cancer was a better experience than this. From pressure tactics to get me in the car to repairs they PROMISED me they'd fix and never did, I regret having ever gone to them. I bought my 2010 Equinox from there last weekend of May, it is now mid Sept and it has been in their shop over half that time. Rust they promised to fix and after repeated trips, still haven't fully fixed. A noise in the right front wheel that took THREE trips for them to fix, hopefully. Loaners not ready when promised, not getting ANY calls on parts ordered or repairs being finished, being told the car IS ready to drive in and find the problems still exist. And as I write this, while maybe the noise is gone, now my alignment is off. Who tears apart the front wheel assembly and not run a car through for alignment when done? If I had no life, I would actually picket them right now. The car, after a home inspection, had a license plate light out, bad wipers, transmission issues, grinding sounds in the wheel, an oil change required (oh, which they nicely counted as my first oil change so it was free) I'm not lying, cancer was better....

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Employees dealt with

curt baker, Dominic, Ron Derioun, William Brister


Reason For Visit
Service

"Horrible Customer Service on my 2012 Hyundai Genesis Coupe"

Davis has been horrible from day 1 of buying my car..I own a 2012 Genesis Coupe, that I purchased in February 2012 from Davis Hyundai...I originally walked off of the lot as a lease for $360/month 2 days later I got a call saying I couldn't get approved for a lease but I was approved with a cosigner for a finance at $469...my 2 year old car has now been in the shop for 2 weeks...I have had to call daily with no answer finally going to the dealership to get 30seconds of time from the service manager to tell me to be patient...they tell me they will call me by a certain time and it never hear from them..the customer service in the service department has been below par and I can say that after my car is fixed I will not do future business with Davis Hyundai and probably Hyundai all together!

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Employees dealt with

Trey Kerjuski


Reason For Visit
Sales (Used)

"The bait and switch stories are absolutely accurate!"

Called last week about a used car on their website posted for 3991. Miguel said he went and checked it out, new this new that, great air..etc etc. When we tried to make an appt. to go see the car we could not get a call back for days. Then today he calls and tells me they are raising the price of the car, because their own service dept charged them 1000 for tires. Oh yes, and there is a customer there right now maybe buying the car. During the initial call Miguel raved about the new tires. These are some seriously crooked people and sales tactics. Beware, the site states you must make an appt to get internet pricing, but then they change the price before your appt.

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Employees dealt with

miguel, jessica


Reason For Visit
Sales (Used)

"Used Hyundai"

I'm sorry to say that I purchased a used vehicle from this dealer. They played the bait and switch game with me. I had spoken to Jessica at 10AM and was advised that the car I wanted, a 2012 Hyundai Accent was on the lot. When I arrived at 12, it had just been sold that morning. When I inquired about their advertised lease special on the Hyundai Accent, $1,889.00 down $149.00 a month, Haley advised me that there was no way I could have it for that price because that price included all of the discounts, recent college grad, Hyundai loyalty and service member. If you look at their online advertisement, it clearly states "No Gimmicks, No Hidden Rebates, No Haggle". As far as I'm concerned, this dealer is a nothing but a Gimmick.

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Employees dealt with

Haley, Dominic


Reason For Visit
Sales (Used)

"A true review"

So I had read some bad reviews on Davis Hyundai but that was from a couple. Then all of a sudden all the reviews were glowing on here so I decided to take a chance and see if maybe they were actually a reputable dealership. What a mistake!!! I went to go test drive a car yesterday at Davis Hyundai which is about an hour from me. Thanks to traffic it took me more than 2 hrs to get there. I get to the dealer and ask for the sales manager Frank Fasola and they tell me he is busy and have me go with another salesman Bill Bado for time being. I tell him I came to test drive a specific car and he says in the interim let's do some paperwork in case I like it. He then proceeds to start inspecting my car and I Bill thru the window writing on his paper directly on my newly painted spoiler. He comes back in and brings the manager Frank I'm supposed to meet and that he says oh it's a nice car and you will love it and then proceeds to try and upsell me telling me he put all new tire and rotors on it so that would be an additional $2200. I'm like I just want to see and test drive car. He then tells me the car is not there but at some supposed other lot and they didn't know I was coming. I told him really because you guys kept calling me and gave him names. I told him why waste my time having me drive there. He says oh I drive an 1hr and 15 mins each way everyday. Really? That's your job, I'm the consumer. He says if you come back I will pay your gas IF I buy a car. Then he shows me what he will give me for my car which is barely more than the upsell. He sees my look and says oh I'm sure we can tweak things. Then he throws out a line and says I'm the smartest consumer he has seen all day because I actually want to test drive the car. I was just like uh huh. He then says I would give you a gas card for making you drive down today but the office is locked and I can't get one. Hmmm you're a manager and you can't get in office? He then says look forward to seeing you come back. Sure buddy I will waste my time on you and your shady dealership again.

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Employees dealt with

Bill Bado and Frank Fasola


Reason For Visit
Sales (Used)

"willie king "

Manny and the rest of the staff give great service.Frank and the rest of the staff are there when ever you have a question or need help in any.way

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Employees dealt with

manny desousa


Reason For Visit
Sales (New)

"Great expierence!!"

Awesome experience. I would recommend Davis Hyundai to all of my family and friends. They were attentive to my needs and helped me get the car I wanted, not just what I could afford. The entire dealership just had an upbeat and positive vibe. I have never felt so comfortable purchasing a vehicle. I plan on going back for my wife's new car in the next few months. Thanks again Davis Hyundai!!

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Employees dealt with

Frank


Reason For Visit
Service

" Superior service "

Very good service when I walked in I was greeted and felt welcome. Definitely recommend going there! Very friendly. helpful no games the the person that helped me name is Robert exemplifies great customer service from the moment you pull up to the service area to the moment your car is delivered after service is complete.

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Robert


Reason For Visit
Sales (New)

"Buyer"

Great customer service!!! Thanks Curt and Frank! We Bought a beautiful sonata. Very happy with the time in and out of dealership as well as the friendly, non pushy customer service.

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Amazing customer service. Great car - sonata. Thank you so much Curt and Frank!
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