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DriveTime

2439 S. Victoria Ave., Ventura, California 93003
Sales: (877) 435-6819

Makes: Used Car Dealer
 
12% Recommend

Overall Rating N/A

32 Lifetime Reviews

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32 Dealership Reviews
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Reason For Visit
Sales (Used)

"Worst decision we ever made! When we bought our car from..."

Worst decision we ever made! When we bought our car from the DriveTime in Montclair CA we knew that we would be paying a high intrest rate. Our credit was not good, but we were looking to rebuild our credit. We made our payments on time until I got laid off in May We called to see what options we had. We were told that because our pay off date was on 10\05\13 that we could make smaller payments, then Ethyl called and said no, we could not do that because the arrangements were not approved by a supervisor. She threatened to have the truck repo‘d if we did not pay it ALL off on time. If you need a car and have bad credit do not go to DriveTime. When we needed a second car, we went to a "normal" dealership and although we have made same late payments, they have been more then willing to set up payment arrangements. Bottom line avoid this place!!!

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Ethyl


Reason For Visit
Sales (Used)

"Let me tell you about Drivetime! I have had have learned..."

Let me tell you about Drivetime! I have had have learned very good life lessions, in how people/ companies screw you over. I bought a car 7/11/13 and my former car was repossed 9/4/2013. I was 19 my parents wanted me to live on my own. I had nothing but 2 jobs. They new me well enough to know I will always be ok. So after a month of taking a million busses I decided I would get a car. These car commercials were getting to me. I decided I neede to go to drive time with the lovely commercials they had. So on my day off I took 3 busses to get to the one location. I test drove one car, they told me I was approved and only needed 1000 down and a letter from my employer say I worked x amount of hours. I said not a problem give me a week. I put down 250 to hold my car. I paid. Then in a week I came up with 750. So when I went to the dealership they gave me so reason to why they sold my car I put on hold. Ohh freaking xxx I was mad. So they said I could get the yaris. I would never do an American car. So I was cool with this. Then they told me "hey you need insurance to drive it off the lot." I said well you could have told me this before I showed up here. So I called every insurance company under the sun. Eventually I got insurance. Drove the yaris off the lot. Was happy until they called saying "hey your first payment did not go threw" Upon further look the lady got my routing number wrong.so I paid my late payment and the next payment early. I thought I was in the clear. No more phone calls and no letters saying your late and your in jepordy. My account was green on my online account with Drivetime. My car was repossed, I went to get items out of my car. And where was my car not where I parked it. I called the cops, and I found out my car was in repossesion. I called Drivetime (FYI they don't hAve 24 hour Coustomer service) They told me I could go into redemption to get my car back. I said "no I have made my payment and I don't want to go to redepsion because I have paid my bills. I said you better put my car back in the same parking space you took it from. They said no because you called you automatically go to redemption. I said whatever I need my car back. The lady said ill have them call you back. No one called me back, so I called the next day. And I was told "no you won't be getting the car back, and it's because we feel that your a finanal risk". Well then why in the xxx did you give me the car in the first place. So I have lost my car, and my job. All because they are stupid. The only person who has been up front and honest was the repo guy who gave me all my items out of my car. Never get a car from Drivetime. They valued the car at 14,000 plus and my loan was for 24,000 plus. Kbb values the car at 6,000. Also it had a slipping belt and needed an oil change and new tires. Ohh well I learned and I hope who ever may read this will see all the other comments and mine and see Drivetime is no good.

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Danelle backfield


Reason For Visit
Sales (Used)

"I needed a car with a low downpayment and my credit was..."

I needed a car with a low downpayment and my credit was not good. Drive Time found me a reliable car in March of 2012 with a very low downpayment and I have had very good experiences since I bought the car with the service of Drive Time and their customer care. They do a lot for their customers and that's more than most companies today!

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I have had excellent experiences with Drive Time and find them to be friendly and genuinely customer oriented


Reason For Visit
Sales (Used)

"DO NOT PURCHASE A VEHICLE FROM DRIVETIME. I purchased my..."

DO NOT PURCHASE A VEHICLE FROM DRIVETIME. I purchased my vehicle on 6/14/12 and it's first trip to the repair shop was 6/18/12.It'd has been to the shop for repairs 12 more times since. I have replaced the O2 sensors, the catalytic converters, the cam and crank shaft sensors(4 times EACH!!) The radiator, the fan clutch, the heater core, the engine, the ignition, the pcm(computer) and now the egr valve. I've incurred out of pocket expenses of$$837 (and counting tomorrow I will pay another 200) for repairs not covered by warranty(this doesn't include what I paid our for rental cars) and have been without my vehicle for 72 (accumulative) days and counting. I've missed numerous days of work due to lack of transportation.I've spent uncountable hours on the phone with their warranty personnel...who are atrocious to deal with. I've had the vehicle to 3 separate repair shops including an authorized dodge dealer. The entire process has been an uphill battle, fighting for coverage for every repair.a gentleman from their warranty dept named Will went so far as to call one of the shops my truck was at and flat out LIE and tell them I was bad mouthing them and was demanding a second opinion when it was the warranty company all along that wanted the second opinion. The vehicle still will not pass emissions(a problem drivetime has been aware of since the day of purchase) and continues to randomly stall(you know, like when you're driving 60mph on the freeway). I cannot rely on my vehicle for the basics let alone any type of road trip or vacation. Their own recommended mechanic said the vehicle is a "death trap..a rolling time bomb" and after spending two hours with me listening to me go into detail about the issues with the vehicle, the manager of the location I purchased it from said today "this is just wrong...you don't do this to people". I've been a loyal customer to drivetime(this is my second vehicle purchased from drivetime, the first one I had minimal problems with)and I'm timely with my payments.This issue was brought to the attention of the following upper management personnel: Nicholas Leuthold, Chris Camp, Joseph Hill and Alexander Burgess with the end result being... in a nutshell..a big fat OH WELL. I spent hours there today attempting to reach a mutually satisfactory resolution to this problem to no avail. I will now use social media to become the proverbial squeaky wheel. I will contact every local news station I can think of. I will be contacting my councilman, the attorney general's office and my own lawyer. I may not be able to gain satisfaction where my own vehicle is concerned but I can do my part to ensure no one else gets screwed like I did.

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Employees dealt with

Nicholas Leuthold, Joseph Hill, Chris Camp, Alexander Burgess


Reason For Visit
Sales (Used)

"I pourchased a used vehicle with Drive Time for the..."

I pourchased a used vehicle with Drive Time for the price of a brand new car, which I agreed to because I had no credit. I had jhe car for a couple of months now and had check engine light turn on, alignment front an rear so bad that I need to replace all tires. $129.99 per tire and $ 90.00 for alignment. I believe that if they had did an entire check of the vehicle the way they said they did, it would have been noticed.. Especially the amount of money charged for the vehicle. I called to complain and they state it is due to poor driving habits...?????... Its only been a couple of months and there is no way I have poor driving habits. How do they expect us to refer anyone there if your current clients are so unhappy? I will start a petition to investigate this and have them refund money for repairs that belong to them and not to the customers. Lemon cars at Luxury prices...pffffff!

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Warranty Department


Reason For Visit
Sales (Used)

"They misrepresented there 52 point inspection. Got home..."

They misrepresented there 52 point inspection. Got home found out the car had a rear main seal leak, transmission leak, struts are shot, (in which that is not covered under warranty.) In which I should not have to throw money into a vehicle 4 days after I purchase. The shocks are shot, breaks, front end alignment. In which some of these items are not covered. Which now I am out $459.00 and out of a car. Now if this dealership tells you our vehicles pass this 52 point inspection why didn't they find all that I found. Also, after I called and reported this to the dealership and spoke to Josh they didn't have a care in the world he got his commission. So I asked for my first payment to be set back 2 weeks so it wouldn't put me in a hardship they refused to work with me.

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Employees dealt with

Josh


Reason For Visit
Sales (Used)

"We went to Drivetime in Montclair, Ca and they were as..."

We went to Drivetime in Montclair, Ca and they were as nice as could be. We put down $1000 on the car, signed everything, and drove it home. Loved the car. Made the first payment on time and signed up for autopay for the rest. When the second payment came due, they never even attempted to take the money. We didn't know about the problem until a tow truck arrived yesterday morning and repossessed the car. When we called them, they said we had insufficient funds...which is a complete lie. We had ten times the amount they wanted in the bank. We said we would make the payment immediately and they told us forget it, the car was theirs, the money was theirs, and we had no recourse in the matter. Extremely rude for something that was their fault. His name was Pete, for the record, and he's a complete jerk. Now, we are out a car and our money. These people are complete ripoffs!!

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Employees dealt with

Pete


Reason For Visit
Sales (Used)

"I got a car from drivetime and I have had a great..."

I got a car from drivetime and I have had a great experience so far. I got the car I want and took it to Sears they checked it out and everything was perfect so far. If I would have listen to all these people complaining I wouldn't have gotten this great car. Interest rate are high as hell but my credit is bad.

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brandon


Reason For Visit
Sales (Used)

"I still can't get DRIVETIME off my credit report. They..."

I still can't get DRIVETIME off my credit report. They keep adding charges for nothing and I already filed and completed bankruptcy and they are the only creditor still remaining!? I can't shake these demons off of me.

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Credit Department


Reason For Visit
Sales (New)

"ok to start this off i am like every other person who..."

ok to start this off i am like every other person who goes to drive time i dont make a fortune and i dont have great credit but despite all of that i did have a decent down payment. me and my wifey went in got approved for 800 down but i was being smart and said lets shop around so we left went to chacon auto prestine motor a whole lot of different places none of them would approve us because we were first time buyers.so i thought damn we have to go through drive time so i got on thier web site saw a couple really nice 04 mazda's one with 64k miles and the other with 96k they wanted 16595.00 for both of them..that struck me as odd as hell so i decided to kbb them the actually dealer value is 10k for one and 11k for the other..so why are they charging almost 17k i called them out on this. the lady i spoke with said in her words well u have to understand we are a high risk dealer we will approve every single person that walks in that door no matter what..so if im a piece of low life drug dealing scum with no job horrible credit u will approve me she said yes our corp office rules say we have too. so when i asked if they would be willing to come down on the price she says no corp office makes prices but sir u need to understand u get a great car with a "free" 3 year warranty that values at over 3k<---heres ur problem i asked her again why the cars were so expensive she slipped and said because they spend about 1500 on repairs and the cost of the warranty..i said wait i thought u said they were free..she got quiet and then basicly started choking on her words. after this call they were very rude unhelpfull in trying to get us to buy a car they wouldnt even go as far as to send us a car list via email like they said they would so in short after all this people BE SMART DO UR RESEARCH BLUE BOOK CARS QUESTION DEALERS GET CARFAXES AND DO NOT SHOP AT DRIVETIME THEY ARE THE LOWEST OF THE LOW oh as yes me and my wife did get a car a 07 pontiac g6 gt fully loaded with 80k miles at kbb price from a dealer around the carner i wont say names because i dont want peeps thinking im a employee of a diff dealer this part is for drivetime i did the math and research on ur warranty's...the cost of a warranty from a 3rd party company is roughly between 500-1500 with the same stuff u offer so i did the work called sears where u offer ur oil changes turns out they get a kick back from u so on that note the math works like this kbb 11k for the car u guys charge 13k for the car + 3500 for the "free" warranty which u guys are just tacking it on the overall price of the car's....that is a trashy move and fyi we are not obligated to buy ur warranty it should be an optional thing

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mike&amp;ross&amp;some mexican female
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