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Essex Motors

1011 South Main Street, Longmont, Colorado 80501
Sales: (303) 678-0300

Makes: Used Car Dealer
 
Average
50% Recommend

Overall Rating 3.3

6 Lifetime Reviews

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Essex Motors
6 Lifetime Reviews
Essex Motors Info
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Reason For Visit
Sales (Used)

"This place is the worst place to buy a car. They sold me..."

This place is the worst place to buy a car. They sold me is a lemon. They said I would have the issues fixed on the day I bought it. To date no repairs have been done, and they say that the car was sold as is. Customer service is not something they care about. Never buy a car from here.

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Employees dealt with

Sal


Reason For Visit
Sales (Used)

"The dealership have several options with no pressure,..."

The dealership have several options with no pressure, even do I recommend to check the cars because they say that they do a previous check and that is not true.

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Jim


Reason For Visit
Sales (Used)

"Essex has given me the best experience I have ever had..."

Essex has given me the best experience I have ever had buying a vehicle! My husband and I went to buy a new van but with the deal they gave us we were able to buy 2 vehicles. One for me and one for my husband. Rose was our sales lady and she helped us through the whole process including the prices we wanted. Sadly my van was stolen a few months after I bought it and I was getting the run around from my insurance company. I called Rose to get as much info about the Van as I could get to help me in the process and Rose went way out of her way to help me. She did this without any benefit to herself. Ask for Rose she is the best and will go above and beyond for you.

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Rose


Reason For Visit
Sales (Used)

"Had a good experience with this dealership. I found a..."

Had a good experience with this dealership. I found a car I really liked and when it had some mechanical problems, the dealership was very helpful and fixed the issues at no charge to me. My car runs great, and I am very satisfied.

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Don't recall his name


Reason For Visit
Sales (Used)

"Bought a Jeep with these guys and the timing belt broke..."

Bought a Jeep with these guys and the timing belt broke less than two weeks later, the mileage was far less than should have been for a timing belt change. Essex told me they had checked the car out but they obviously didn't. then they said sorry we can't help you bought the car a is. I paid almost $10,000 for the car and they couldn't turn their backs quick enough. the positive reviews on here all sound the same which was probably friends and family. check out their yelp! reviews first. Stay away from these thieves!

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Dasel


Reason For Visit
Sales (Used)

"On February 18th 2012, my ex-wife and I purchased a 1994..."

On February 18th 2012, my ex-wife and I purchased a 1994 Toyota Camry from Essex Motors for $2,914 (including tax and dealer fees) for or 16 year old son. On Saturday March 3rd we had a mechanic look at the vehicle to see if there were any problems with it. Needless to say he informed us that we purchased a "lemon". He also showed us that this 94 Toyota Camry has several major oil leaks, a broken hood, power steering leaks, and corrosion that’s covered up with electrical tape - among other issues. The total quote of to repair the car was for almost $3,500, which is more than the value of the car. We contacted Essex over the phone on Saturday March 3rd and they kindly offered to exchange the vehicle. Before driving to Longmont I spoke to Terry over the phone on Monday March 5th to determine what the "exchange" meant and he told me to just come in and we'll see. Assuming they meant a fair and equal exchange we drove up there, test drove a few cars, and picked out a car to exchange. I showed Essex the quote from the mechanic and they didn't take me seriously when I accused them of selling us a lemon. After waiting for about an hour we sat with Terry only to discover that Essex was only going to offer us $2,000 for our "lemon" in exchange for another vehicle and that they planned to charge us dealer fees and taxes again for the car we wanted to exchange for. They claim they did not know that the Toyota had any damage, and they continued to point out that you will have issues with older cars. I agree, but the issues with this vehicle are beyond the normal issues you would have with a car this old. I also feel the issues with this car are so extreme that they should have known. Someone tried to cover the issues up with electric tape, and that’s just simply unacceptable and BAD BUSINESS Needless to say we left the dealership Monday night March 5th with the 94 Camry and extremely disappointed at the service we received. Essex clearly mislead us on their “fair” attempt to make this right. Due to this experience I fully understand that you should have a vehicle checked while test driving it. I did not know that the day we bought the Toyota Camry. We also should not be the ones responsible to take the car to a mechanic to let the dealership know what’s wrong with their car – they should know already. I also feel cheated that used car dealerships can hide behind their "as is" statement when selling you a car they clearly didn't do any research or work on. They clearly ignored any of the issues this car had or just covered them up JUST to get a sale. This is bad & dishonest business and I will never recommend Essex to any of my friends. They do not value their customers as much as they might lead you to believe, and they do not do their due diligence on their vehicle inventory to ensure they are selling you a functional vehicle. They sold us a lemon - we'll make lemonade. Lessoned learned, I guess

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Terry
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