I am incredibly dissatisfied with the finance department and the amount of time it is taking to have clear resolution for the residual amount left on my loan for the car I traded in. I purchased my new vehicle from Hackettstown Hyundai on October 17th and was told by CJ, the manager, that the check would be cut to the lien holder of the vehicle I traded in immediately. As of today, November 6, 2015, there has been no resolution to this issue. I have left two voicemails with the finance department and my calls were never returned. My father was able to speak was able to speak on the phone with Dean in the finance department on October 27th and was told that the check was being sent out at the end of the week (October 30th). As of today, there is still a balance on my account with the lien holder for the vehicle I traded in and no longer own. As a result of this, to avoid penalties, particularly to my credit score, I made the October payment on the vehicle I traded in. This should never have happened, as promised by both CJ and the finance department when I purchased my new vehicle.
I Recommend This Dealer:
Did you find this review helpful?