I called in on 5/27 and spoke with Tim, the internet sales representative. He was very friendly and helpful and said I could come in that day for a test drive. I got a good vibe from the place and I found a decent deal through TrueCar.
Then at the dealership, my sales representative, Phil, was nice enough and friendly. However due to my age and gender (young adult female), I felt very pressured and uncomfortable voicing concerns. Also, even though I had gotten a "guaranteed" TrueCar quote from Tim earlier that day, Phil was still trying to make me pay nearly $4,000 more. But I still signed the paperwork because I really needed a car.
On 5/28 I called to confirm my pickup, but Phil said he "found some scratches he hadn't noticed the day before." Because of that I have been going back and forth with Phil and his sales manager, Andy, about getting me a car as soon as possible. However, I found Andy to be disrespectful and condescending, saying comments such as "Well you and Phil should've found the scratches yesterday," and a few days later, "If you had called yesterday we could've had the car ready for today." I feel I had been reasonable and calm this entire time and Andy would not give an inch to help a customer in need.
Also, Andy had originally specified the scratches to be on the rear bumper, but when I was able to see the car myself, there were only scratches left on and around one of the headlights. I feel they were trying to make me take a car that they had damaged and patched up quickly so I wouldn't notice.
Thankfully, after going back and forth for nearly a week since initially signing the paperwork, they transferred my contract to an undamaged new car. It was only once I came in with my father-in-law that Andy gave me 2 free oil changes "for all the trouble." The whole time, Andy avoided eye contact and seemed more concerned with his computer monitor than the needs of paying customers. Very shady and crooked place to purchase a car. Phil is still nagging me to give all 10s on the customer satisfaction survey!
I Recommend This Dealer:
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