I got totally screwed over by these guys in a variety of ways when it came to their honoring their $12,672 advertised online special price for a 2013 Hyundai Accent GLS manual transmission car. I was initially dealing with Timothy Hammond, the Internet sales guy, as a Truecar customer, who I have found to be very uninformative and very hard to reach after my initial phone conversation with him. He later referred me to a Puerto Rican sales guy, Jose Deleon, but in the end I was dealing with another Puerto Rican, Frankie Sanchez.
The sticker price on the car was $15,455, which included $80 for the cargo tray, $35 for the IPod cable, the $795 destination fee and, of course, the $14,545 base MSRP. The $2,783 discount included the $500 valued owner coupon and the $1,000 retail bonus cash, so according to their advertised special there should have been an additional $1,283 discount given to me. Out of that I only received $283, the remaining $1000 discount was simply left out of their calculations.
What is worse, this dealership is heavily involved in document falsification. Their finance manager, Ronald Gordon, signed off on a $2,000 total rebate on the Hyundai "Rebate Breakdown Form", an amount which includes a $500 "dealer cash" rebate which was never applied to the sticker price. If it had been applied to it, they still would have owed me an additional $500 discount to make the total discount $2,783 ($1,000 + $500 + $283 + $500 + $500). The bottom line is, both the "Motor Vehicle Retail Order Form" and the "Retail Installment Sale Contract" state that my rebates are a total of $1,500 only, so I only got the manufacturer's rebate from them plus an extra $283, which is reflected in the $15,426 vehicle price. This price is actually a reduced price, it was originally $283 more, that is $15,709, because they added $254 to the sticker price (to the $15,455) for two additional accessories I wanted for the car. The breakdown of the $254 is $110 for carpeted floor mats plus $95 for mudguards, plus $49 for shipping the mudguards to me in Southern Vermont from Hackettstown, New Jersey. This is a certified Hyundai dealership that doesn't even have all the accessories in stock so they have to order them for you!! You would think they would waive the shipping fee for me, but no, they had to rip me off on the shipping fee, as well, and they didn't even provide me a receipt for it. The fact of the matter is that I could have gotten the same low price on the car (the same as their advertised special) from six other Hyundai dealerships in the Northeast. They also would have given me a better interest rate on the loan, instead of 10.29% it would have been 8%.
On top of all this, Ronald Gordon pushed two optional products on me during the document signing when he was making sure that all the paperwork stayed in his hands. He prevented me from taking a good look at all the numbers by saying that he had to submit the paperwork by 5 PM. I sat down in his office at around 4:20 PM. He had to nerve to lie to me through his teeth saying that the $719 GAP contract and the $199 theft protection program were mandatory in the State of New Jersey. I almost made a huge fuss in front of him because he wouldn't slow down and wouldn't let me read the paperwork at my own pace but I decided to stay calm instead. I was fuming inside, though, and I was getting very angry. I couldn't wait to drive home and look at everything in peace.
At home I noticed things like a totally false odometer reading on their "Odometer Disclosure Statement", on the "Motor Vehicle Retail Order Form", on the "Application for Certificate of Ownership", as well as in the "Dealer Section" of my loan application form. The odometer in the car was showing 146 miles when I took possession of the car but the paperwork says 25 miles (except for the loan application, on that it says 7 miles).
Another thing that was a low-life thing for them to do was that they totally low-balled me on the price of my trade-in vehicle, a 2009 Hyundai Accent GS manual transmission car with almost 120,000 miles on it. According the all car appraisal websites I should have gotten around $3,500 for it since it is in good condition but after I got there they gave me this song and dance about how they were auctioning it off. Like I believe that!!! They eventually gave me $2,800 for it (I still owed $2,500 on the car). The other Hyundai dealerships would have given me the value I wanted.
These guys use very deceptive and high pressure sales techniques, they rush you through the paperwork signing so you don't notice very important things about the pricing during the two seconds they give you for each piece of paper. What's more, they try their best to refuse to make photocopies for you when you ask them to make copies of every single piece of paper that you have signed in front of them giving you some BS reason like "Oh, it's proprietary information". Give me a break!! I have never had my intelligence insulted like this before. It is so plain obvious that the people at this dealership need to cover up their shady practices so they only want to give you the minimum paperwork so you don't figure things out about them. They think they can get away with treating car buyers as if they were complete idiots. What’s even more annoying, they act like they have some highly important status in society when they're nothing more than a bunch of order takers for car purchases. Stay away from this Hyundai dealership, you are going to save yourself a lot of headache, money and lots of your precious free time.
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initially with Timothy Hammond, then with Jose Deleon, the day I was there with Frankie Sanchez and Ronald Gordon, the finance manager