Herb Chambers Infiniti of Boston

Herb Chambers Infiniti of Boston
1198 Commonwealth Avenue
Boston, Massachusetts 02134

Sales: (617) 731-8700
Service: (617) 730-5595
Parts: (617) 730-5595

Manufacturer: Infiniti


Most Reviewed Employees
James Bulger James Bulger
General Manager
Kashif Sheikh Kashif Sheikh
Sales and Leasing Consultant
Jose Goncalves Jose Goncalves
Sales and Leasing Consultant
Michael Taddi Michael Taddi
Sales and Leasing Consultant
Kiasja Dymond Kiasja Dymond
Client Care Specialist
Jack Bissett Jack Bissett
Sales and Leasing Consultant
Ivo Lambrev Ivo Lambrev
Sales and Leasing Consultant
Ed Surette Ed Surette
Sales and Leasing Consultant
Erio Perez Erio Perez
Service Consultant
Don Smith Don Smith
General Sales Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Shuttle Service
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 9:00 AM - 4:00 PM


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 9:00 AM - 4:00 PM

Twenty-Four Month Rating: 4.9/5
127 Reviews
Herb Chambers Infiniti of Boston

Overall Score: 5 Star Rating4.9







About Herb Chambers Infiniti of Boston
Certified: Herb Chambers Infiniti of Boston
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Infiniti of Boston has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



santunes
11/28/2011 9:06:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jose Goncalves

My Review of Herb Chambers Infiniti of Boston:
He was very professional and new exactly what we needed, our beautiful EX35. Jose has a very special way of treating his clients. He took the time to explain the features of the car in detail. I had a wonderfull experience and would recommend Jose to all my family and friends.

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bmwm1
11/8/2011 1:19:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Bulger, Abdou Merheb,Jim Kristoff

My Review of Herb Chambers Infiniti of Boston:
I have dealt with Herb Chambers for many years and to be honest I had walked away a few years ago when we could not put together a deal. However my last 2 purchases were great. Abdou got me my BMW exactly as I wanted at a good price on time.

Mr James Bulger worked with me on my wifes FX35. We did a bit of horse trading 2 cars for one and he made it all work and the car was ready on time without issue.

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yasseraldarawcheh
10/29/2011 2:51:23 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: rami tayoum and jose goncalves

My Review of Herb Chambers Infiniti of Boston:
I was recently in the market for a new vehicle and was shopping around for a good deal. In the past I had a bad experience with Herb Chambers in Worcester, but I finally found what I was looking for at the Herb Chambers in Boston. I thought to give Herb Chambers a second chance, so I put the past aside and went to the Boston location. To my pleasant surprise it was a very pleasant experience, a complete change around from years ago. The sales representative, Jose Goncalves, went out of his way to accommodate me, making me feel comfortable about my purchase. Furthermore, the Financial Advisor, Rami Tayoun, was the most helpful of all and I want to extend an extra special thanks to him; he walked me through the process and put my mind at ease. In summary, I just want to thank Herb Chambers for a great, newly improved second experience.
Yasser and yuliya

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dalves
9/20/2011 4:36:26 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kashif Sheikh

My Review of Herb Chambers Infiniti of Boston:
Kashif Sheikh is an extremely knowledgeable salesperson. He was very kind, very helpful, and to the point, which is what I like. We were able to get the deal done in an hour or so. The car was delivered when he said it would be, with new plates, registration, clean inside and out and a full tank of gas!

This was the first time for me making a purchase at Herb Chambers Infiniti. I had previously leased numerous Hondas at Herb Chambers Honda. The reason why I made the switch to the Infiniti dealership was that I felt that customer service in the sales department there had slipped quite a bit. I was contacted by a couple of sales people asking me to come in to discuss my options with the end of my 2008 Honda Accord lease. They had no idea that my wife and I had been leasing from Herb Chambers for 20 years or more. I find this unacceptable. Especially since my experiences there with James Bulger over the years was impeccable. I plan on sticking with James and his wonderful staff at Herb Chambers Infiniti of Boston, ESPECIALLY KASHIF SHEIKH.

Thank you very much.


Dennis Alves

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Bob P 2011
8/27/2011 3:38:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Bulger, Michael Taddi

My Review of Herb Chambers Infiniti of Boston:
This was by far the absolutely best sales experience of our lives. My wife and I had been looking for a replacement vehicle for our 2004 Lexus RX330 and had shopped a number of Infiniti dealers from New York city all the way to Nashua, New Hampshire. We were looking for a 2011 FX35 in a specific color and equipment combination. James told me that he had the exact car coming into his dealership on August 26th. He gave me an absolutely excellent price for the new car and an equally excellent allowance for our trade. He and I filled out all the paperwork in advance, the car came in exactly when he said it would, and when we arrived to take delivery this morning he and our sales person, Michael Taddie, warmly greeted us out front with our new vehicle. James had ALL the paperwork completed in advance of our arrival and it was all absolutely correct. This was a very comfortable, very enjoyable, and very hassle-free experience. Michael Taddi sat in the FX with us for over an hour explaining every feature of the vehicle - from the stereo/CD/ipod/bluetooth hookups all the way through the Around-view camera system, sonar parking senors, navigation system programming, voice command usage, etc., etc., etc. He even signed us up for Infiniti unique and new Infiniti Personal Assistant service! I can't say enough about what a positive experience this was for us and couldn't give James, Michael, and the entire Herb Chambers Infiniti of Boston a better rating. We've bought cars from Herb Chambers dealerships in the past and expected to be pleased, but this outstanding team of professionals exceeded our every expectation. Thanks very much!

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JMonchin
7/25/2011 2:53:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kashif Sheikh

My Review of Herb Chambers Infiniti of Boston:
I am the proud owner of a brand new 2011 Infiniti FX35 thanks to the staff at Herb Chambers Infiniti. The staff at HC has been around for many years which says a lot about because we're all well aware of the high turnover rates especially in Sales. Kashif Sheikh was the salesperson helping me that day. I had done my homework before coming into the dealership so I had an idea what I wanted in terms of model, color and features. They didn't have the exact color I wanted so we took a Pearl White model car for a test drive which I ended up loving anyways. I never felt pressured into making this purchase which is so important. Also, worked with Sherad from Financing who got me the best rate possible which I'm very please with. Kashif is friendly, patient, extremely knowledgeable and honest. Overall, I was very pleased with my car buying experience here. I would recommend Kashif and the staff at Herb Chambers Infiniti to my family, friends, and any one else shopping for a vehicle.

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pogue.linda@gmail.com
7/25/2011 2:19:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Taddi

My Review of Herb Chambers Infiniti of Boston:
I bought a used infiniti 15 months ago from Jim Burger at Herb Chambers and excellent service. so when I decided I needed a bigger car (too uncomfortable for me to get in & out of the smaller car and for longer trips) I called again-- Don Smith was incredibly helpful and the next day I went to Boston to test drive the car they had that met my specs. Michael Taddi was my saels associate-- an absolutely excellent professional, informative, easy to work with, considerate... In fact, I cannot say enough good things about him. Herb Chambers is lucky to have him and I expect he will do great things for the company as he is passionate about cars and how Herb Chambers does business, cares deeply about giving the best service, and wants to be the MVP every month.

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golden8oy
7/15/2011 10:01:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Erio Perez

My Review of Herb Chambers Infiniti of Boston:
I never wait long at at. They always give me a loaner car and everyone is extremely friendly. They tried to do whatever they could to help me out.

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Frank33
7/9/2011 10:55:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Taddi

My Review of Herb Chambers Infiniti of Boston:
I was very satisfied with my recent sales experience at Herb Chambers Infiniti of Boston. Michael Taddi took the time and effort to ensure that I was completely satisfied with the purchase of my G37X Sedan. He was knowlegable, professional and respectful towards me, and I would highly recommend Michael to any of my family or friends who are in the market to purchase a vehicle from your dealership. Thanks again Michael for all of your help and keep up the good work!

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suzannazhan
7/7/2011 9:35:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Taddi

My Review of Herb Chambers Infiniti of Boston:
Things happened…

I didn’t expect to buy Infiniti Ex, but the price was too good to say no. Thank you, Michael. Now, I can LOVE my car, but not just HAVE a car. What did I get: JOY!

As a female, I always took a guy to the dealership. After this deal, my coworker wants me to negotiate for him when he needs a car. My trick is Michael. He finds a good deal. What did I get: SATISFACTION!

What can you get from Michael? Good deal, patience and knowledge.

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