Honda Service Department in Panama City, Florida
First of all, I called in to request an appointment to have my brakes checked, They were making a squeaking noise. The advisor on the phone said he could get me an appointment for the next day (Saturday, April 14, 2012)at 9:45am. When I arrived about 5 minutes before my scheduled time, the Advisor at the service department told me they would get to me as soon as they could. I advised I had an appointment. The Advisor said the appointment was for me to talk to an Advisor, not an appointment for service. I complained what good is an appointment if you are taking people on a First-Come First-Serve basis. I could have not made the appointment, and gotten faster service by just driving up.
I live approx. 1-1/4 hours away from the dealership, and had to wait in the waiting room fro my brakes to be repaired. About an hour after waiting, the Advisor came in and told me it was my rear brakes, and they could get started on them right away. I told them fine, but I thought they had already started on them. About an hour later, the Advisor said they were almost done, and would take about another 15 minutes. About 30 minutes later, I asked how it was going, and the Advisor said the mechanic was taking the car for a test drive, and the mechanic had cut his hand working on my car. I was sorry for the mechanic, but I complained I had been there over three hours, and was the last one to leave from the waiting room. Others had been gone for a good while. I complained I had never had this kind of trouble at an other Honda dealer, and I would not be back. The Advisor and some other lady who worked there told me it was Saturday, and they only had a skeleton crew. I explained that they should not have given me an appointment in that case. They told me, in about two more weeks, they would be moving to a new dealership, and more people in the service department. I told them, don't count on seeing me there. The same people at this service department would be there, and I will not be there.
They were very apologetic, but all in all, it was the worst experience I have ever had from a service department. I would not recommend this dealership's service department to anyone. I felt like I would be willing to buy another type of car,rather than a Honda to go through this again, and I am on my 4th, maybe 5th Honda.
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