Koby Subaru is perhaps the best experience I could have hoped for in receiving my first car. I found the car online and contacted the dealership. I received an email shortly the next day. Derrick spoke with my grandmother and made sure to help her understand the car's condition. My grandmother lived outside of AL, so she really had to trust Derrick. I was in another state when this was all taking place. Derrick made every effort to make the car ready when I came back, and spoke with various members of my family. When I called, Derrick informed me the car was ready and I could pick up later in the day. When I was at the dealership, I met Jerrick. Jerrick was a great help and took care of me until Derrick came. I met Derrick shortly after, and he was incredibly helpful and so nice. He answered all questions and my grandmother was very much apart of our conversations. He cleaned the car, replaced the various areas of concern before I picked the car up. In the end, I am glad I purchased a car from Koby, and I would do so again if I decided to ever trade. I am so glad to have a dealership that cares about me. I wasn't some number to them, I was a college kid getting their first car. Thanks Koby Subaru!!
Update: I found out my car was salvaged and the title was cleared. It was a mess and I opted to keep the car as I was told this was not really a big deal. Next time, I will definitely ask more questions but I got money off of the car however that has not been applied yet, but it is a work in progress. It's been over 3 months though. I, also, got my car serviced for an oil change and I told them I was having trouble starting my car. They tested the battery and it came back fine however I got the battery tested elsewhere and the battery was bad. I got a new battery somewhere else. I have also been waiting to receive my headrests and the book for my car for over 3 months. Luckily, we have had two men at the dealership, one named david and the other named scott help us with these final things that derrick was suppose to do but has not. They have definitely helped a lot more than anyone else there although Craig helped with the registering for my car tag. I am very disappointed in this dealership. It was a positive experience until I bought the car, and I had problem after problem, but thank you to david and the other employee. So, in the end, be aware of your cars problems.
I would recommend this dealership for only ONE reason, the prices on used cars are really good, however be aware of Derrick and the staff (they may give you the run around; don't let it take you over 2 months for them to do something for you) and get your car fax and read it before you decide to take the car. Make sure they double check everything, including the title!! Derrick is a nice guy until you need something, after you have bought the car. Also, don't get your car serviced by them. I got my car serviced for an oil change and they didn't reset the computer so my engine light was on and where I got my car serviced informed me of this.
I Recommend This Dealer:
Derrick P., Craig, Jerrick, David, Scott
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