My husband and I purchased a used 2005 Mazda6 in August 2013 as a first car for our youngest son. Our salesman was Bruce Phichit, who by all accounts was very pleasant. We enjoyed talking with Bruce and he is a well mannered young man. Although he was pleasant, the information he gave us was misleading. First, we were told the car we were looking to buy had one previous owner. Second, the car was described as having an excellent record of maintenance. We believed the statements. We bought the car, paying slightly over blue book dealer price. Roger Koby emphasizes reliability as his strongest point, so we felt confident that we had been given a fair deal. Craig Valenti assisted the sale. We were set! ... for a few weeks.
We drove the car approximately ten weeks before it jumped time, causing internal engine damage that has left the car inoperable. We are told the car needs a new engine. Yes, this is bad news, but even worse is the poor service, false statements and avoidance we have received from Koby staff since then, specifically from owner Roger Koby.
We purchased the car in August and it broke down in November. We had the car towed to Koby Service and released the car to Ryan Smith to diagnose. We waited patiently for a month. Yes, a month. After numerous phone calls to Ryan, and dealing with his many varied excuses, avoidance tactics and lack of answers or professionalism we asked Steve Pierce, another Koby employee, to give us a hand with diagnosing the car. Steve did an excellent job and within a week we were told that we needed a new engine. It was bad news, but at least we knew which direction to go.
On Dec 13, 2013 we brain storm with Steve Pierce and Craig Valenti for options. Craig expresses that the Koby dealership would never intentionally deceive a consumer into buying a car that did not meet strict quality standards. He speaks to my husband and I about the high integrity of Koby Subaru. He states that Mr. Koby is willing to give us special consideration on a trade in or an "at cost" motor. I believe him and decide on a trade in.
We shopped the used lot and were surprised at what we learned from the salesmen who were privy to our situation. There are several cars on the lot that are, "No good", cars that we "don't want to get involved in". Cars that are described as the "biggest piece of junk out here". These used cars (some are still on the lot) are in the ten thousand dollar range- poor family that buys them. In spite of learning that there are other lemons on lot, we decide on three possibilities and request a price from Craig Valenti. Unfortunately for us, we received more of the same avoidance. At least this time it was unintentional. When we finally get Craig by phone a week later, he states he forgot our request and is swamped. He promises us a price same day. The price comes three days later via email on Dec 26, 2013. The deals are not as sweet as promised, so after consideration we decide the 'at cost' new motor will be best. Like most good consumers, we request quotes for a new motor from local dealers and servicers for price comparison. Roger Koby's "at cost motor" is the most expensive. By this point, we are not surprised nor amused.
We requested in writing and by numerous phone messages for Roger Koby to meet with my husband and I to discuss the details of the price discrepancy and to hopefully come to a common point. To date, 01/21/2014, Roger has ignored us and all requests. The only communication we have had from Koby is today, 01/21/14, when Steve Pierce called to confirm release of the car to the tow service.
I would highly discourage anyone from buying from Roger Koby. I understand Subaru is a well loved brand, but why give your business to a local who knowingly sells Used cars that are "no good"? If you are stuck on the Subaru brand and live in Mobile, make a quick drive to Pensacola or New Orleans for an honest dealer. Our personal plans include a new motor for our son's car. Most importantly we are cutting our losses and taking our future business elsewhere. Hopefully you will give consideration to what happened to our family and choose similarly. Thank you, Kim Reeher
Craig Velenti, Roger Koby, Ryan Smith, Bruce Phischit
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