Bought a used 2012 Jetta SE from Koeppel VW in March and couldn't be happier with the whole transaction with this dealership. My salesperson Alessio was extremely professional, knowledgable and friendly. The entire staff were great as well, and the car is awesome. I highly recommend this dealership to anyone looking to buy a new or used Volkswagen.

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On 03-26-2013, I purchased my "SECOND!" VW Jetta, from Koeppel VW, and let me tell u, "It just gets better everytime I Purchase a Car from this Dealership!" From the time I walked in the door...till I drove away in my brand-New "2013 VW Jetta 2.5.SE!" I was treated with "Respect & Dignity!" Any questions that I had were "Completely & Professionally" answered! From my Sales Consultant: Mr. W.Perez to The Sales Manager...Mr.Max Perez let me not forget...Mr. Leo, the Finance Consultant...my overall Buying Experience was "Excellent!" I would & will ALWAYS recommend The Koeppel Dealership to my friends and family! Terrance Lord..."Very Happy Customer!"

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had an agreement of sale for a Volkswagen at this dealership. They stated the estimated registration fee for this vehicle was $425.00. I am from outside of Philadelphia and traveled to this dealers 2 times in 2 days to complete this sale. I expressed my concern with the dealership on day 1 that the registration fee was exorbitant and not correct. I was told I would receive a refund of the difference between the $425 and the $125 PA registration fees (which I obtained directly from the PA Department of Motor Vehicles). When I came back on day 2 they told me there was going to be no refund that the $425 was the fee no matter what. This was fraudulent as there is no such $425.00 registration fee in PA and that they were misrepresenting the fees. The sales manager Max subsequently told myself and my father "Go ***** yourselves" and was told to leave the dealership. I refused to do so until I got my $1,500.00 deposit refunded to my credit card to which I was told "Couldn't be don't until tomorrow".

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It was my first time thinking about getting a VW and I could't have been happier with the service I was given by Max and Mike. Mike was a huge help for keeping tabs with me but Max is the manager who just made things happen with pricing and made sure he did the best he can. So to whoever is looking for a review or a connect you just got one here. I will be going back to them after my lease is up.

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I wanted to take a moment to share our experience purchasing a car from this dealership recently.
I sent my original inquiry over the internet and tried to do as much as possible over email and phone to avoid having to spend time at the dealership.
The first time I went down to get my car appraised for trade in was great and everyone was very attentive and responsive. During the visit they talked to me about how customer service is the most important focus of the dealership.

The 2nd time I came in with my husband and kids really just to look at the car and talk a little about numbers, it was a weekend and I realize that things are busy but we ended up staying there for 4 hours most of which was spent just waiting.

My husband had an overseas trip so we had to put things on hold for a few weeks during which time other dealers were emailing me non stop. I appreciated the fact that they weren't harassing me but through that process I got a pretty great offer from another dealer. So I emailed Koeppel the offer and we agreed on a price and even a car. I emphasized that I wanted to do everything possible over the phone and email/fax so that all we would have to do is come in, pay the down payment, sign and leave with the car. After all we had already spent 4 hours, filled in all the paperwork and I know the sales person understood that I was doing everything to make things move fast.

What happened two saturday's ago when we came in to get the car was in my mind a disaster and total disregard for our time and dignity.
I did everything that they asked and even got the car added to my insurance and phoned ahead to let him know that we were leaving and 30 minutes away. I did this so that they could have everything ready when we arrived. We arrived at 2 and ended up being stuck there until 9pm!
The sales rep we dealt with was new but he should have gotten some training at least to know what was needed to sell a car! Nothing was ready, my car had to be reappraised which no one told us would have to happen, then after that the sales guy simply said that it was out of his hands now because the Finance Manager was busy??? Because they already knew they had our business they felt it was acceptable to keep us there for 6 hours waiting for one person to sign a piece of paper? If you know that the weekends are busy then why is there only one person for two dealerships to sign off on paperwork? On top of that I confirmed 3 times that they take American Express with both the sales guy and sales manager only to find out that they didn't and at the last minute (after we had already been there for 6 hours) they decide to tell us that the credit card we brought is not accepted by the dealership?
Another huge issue I have is that I specifically asked for a car that was from the back lot and not the car that was being used for test drives or in the showroom. They lied and assured us that the car was not from the show room but guess what? The car is disgusting! there is hair all in between the seats of the 3rd row. There was a starburst wrapper stuffed under the steering wheel and to top it off, the ring my daughter left in the 3rd row cup holder when we went to see the car 3 weeks ago was still sitting there so maybe they can explain to me how her ring would have gotten into a car from the back lot? Plus what type of detailing job on a car leaves it in such terrible shape? I couldn't feel more disappointed or frustrated about this experience and btw, I emailed the Manager and got zero response to my complaint. Pathetic.

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Awful experience. Their mechanics do not know what they're doing. They diagnose issues incorrectly and then expect the client to pay for their mistakes. The manager, Anthony Cacciola defends flawed work of his people and treats clients like idiots. The place is very expensive and definitely customer UNFRIENDLY. DO NOT GIVE THEM A CHANCE!

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I had an extremely pleasant experience with this dealership. Everyone was very friendly and willing to work with the clientele. I got a car the same day (great price) and am very happy with it. Ive been to many dealerships and they were definitely the best. Would HIGHLY recommend them to anyone looking to lease/buy a car.

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Do not waste your time at this dealership. The Salesman I had dealt with did not offer a competitive price nor did he even allow negotiation. It appeared that he had no idea what he was doing as I had better knowledge on the sale than he did.

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Hi my name is Walter. I brought a jetta volkswagon last two weeks and I made a deal with one price. Then I told the dealer that I would comeback for the car when they have it in the store. I didn't know that they would put me 70 miles in the car and I ask I need the florida tag. It should be only be in the back but i have in the front and the back. I t fine for the back but not the front because florida have only license plate in the back. The deal is one price. I deal with the price then after they change 2000 dollars more then the deal I made. The dealer said the tax is so high in florida but I don't care because I made the deal. Why they charge me 2000 dollars more. I don't recommended the dealer to deal because the finance guy not a serious man. The deal we made is a deal and why they change the price. They are not a serious person when dealing and this dealer

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The sales staff was extremely knowlegeable and helpful, especially Garrick Huie and Jose. The finance department, Leo, was also very courteous and efficient. I love the car and the beautiful showroom. I highly recommend Koeppel Volkswagen to everyone!

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