My Review Of Lookout Ford:
Bought new car less than 2 months ago, MSRP over $49k. Bought car earlier than planned to take on 2 week vacation. Day before vacation, a/c condenser leaks, no air conditioning. Brought in day of vacation w/2500 miles on odometer, they were unable to obtain part for 4 days. Not their fault, however they offered nothing. No loaner, nary an apology for this MAJOR inconvenience. Forced to take old pickup truck on vacation, that was miserable as I needed to repair a cracked hose before departure. Lookout Ford offered to have us leave the car and it'd be repaired upon our return. I declined to leave our brand new car shuffling around their shop for 2 weeks. Upon returning from vacation, not only do they NOT have the part, he tells me it'd be a full week before I could bring it in for service, thereby completely rendering the car useless in 100* heat with no a/c. Still no offer of a loaner in the meantime. The car is now repaired in short order by our local dealer, CELLA FORD. They know how to take care of a customer, even though I didn't purchase the car from them, although I did buy my truck new from them years ago. I will be shopping for a new vehicle in the very near future and it will be a Ford from CELLA FORD in New Bern, NOT Outlook Ford. Absolutely terrible experience.
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