This dealership is a joke, waste of time, unfriendly management, unknowledgeable sales reps, scamming finance manager, mark up on vehicles, rip off on trades, not helpful, not courteous. Avoid this place! New management does NOT mean new deals, just means same old tricks just different faces. These people are in it for the quick buck not the costumers.
I first bought from Malloy Mitsubishi in 2009, it was our (my wife and I) first car new car. We didn't know how to really negotiate or make a deal and walked away feeling like we did ok. Turns out that we didn't get a deal and other dealerships were giving A LOT better deals on the car we bought. We took that as a learning lesson. Since then we have been looking at upgrading or purchasing another vehicle. I have stopped by many times and spoke with various sales reps, numerous managers and Andy the finance manager.
I stopped by a week ago to get a appraisal on my car and look at their inventory with Mitsubishi. I spoke to a few managers and another sales rep and worked some numbers, I ended up a few hours later walking away due to no agreement could be reached. They offered a ok price on trade although still lower than NADA.com and Kelley Blue Book. I get a call from George a new manager over at Malloy stating he was new and wanted to make a name for himself, so he would like me to come and give them another chance to make me a GREAT deal. So I agree and think this is my opportunity to get a great deal and walk away pleased and finally happy someone is willing to work with me and not try to make as much money as they can on me.
I arrive and George meets me and immediately passes me on to a sales rep who is new and has no clue what he's doing along with any information about the car that I planned to purchase. We walk through the paperwork and trade in sheet. The whole staff seems to walk over and look over my trade, finally coming back with an offer which was LOWER than the one previously offered to me by the SAME dealership! They then proceed to write up paperwork on the car that I am looking at. They then show me the number that is $5000 OVER what MSRP is, NOT INVOICE! I ask them to explain, of course the tax and tags were in there but they couldn't seem to explain the other $5000!? I also had another offer from Koon's in Maryland that was $9000 LOWER and INCLUDED taxes and tags. They didn't even have the vehicle. I also showed them what invoice was (Truecar.com) and they argued that the car was popular and in high demand, which I didn't know a popularity fee was tacked on. They wasted my time, George didn't even step in, nor did I see him after that.
This dealership is going down hill VERY quickly and new management doesn't appear to be helping. I strongly recommend not even wasting your time here. Even doing your research and showing them numbers from other dealerships or invoice prices won't help. Steer clear of Andy at all costs, he obviously knows numbers but doesn't know what they mean or how to sell a car. George may make a name for himself quicker than he thought but it won't be a good one. Go somewhere else for vehicles and go prepared.
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