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Northpointe Motors - Cadillac

7659 34 Road, Cadillac, Michigan 49601
Sales: (231) 775-8699

Makes: Used Car Dealer
25% Recommend
2.0

5 Lifetime Reviews

Northpointe Motors - Cadillac
7659 34 Road,
Cadillac, Michigan 49601
Northpointe Motors - Cadillac Info
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5 Dealership Reviews
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Nelliepooh02
3/02/2015
Reason For Visit
Sales (Used)

"Warrenties suck"

Bought an 04 neon in July had only 8 months. Now being told motor is falling out, needs new plugs and wires again that where replaced remind you 8 months ago when I got the car. Also engine mounts, oil pressure sensor, all new struts, has needed since day one was promised would be fixed before I signed to buy car. Now all a run around they already soaked too much money into car, so they can't anymore. Warrentied only covers $588 in repairs which is rocker cover gasket, trans. Silinoid pack, and trans. Pan seal really. Bill still for everything not covered $2,000 talk about warrenties JOKE. I traded in a car for a more reliable one $2000 would easily fixed my old car. Sooo going somewhere else. Try talking to Rob who sold me car acted as if he didn't care, couldn't work with me anymore, said oh you have to go to cadillac lot. Biggest mistake you'll make, run while you still can

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I Recommend This Dealer: No

Employees dealt with

Robert

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nc
2/28/2015
Reason For Visit
Sales (Used)

"Down on my luck and thought I would be bumming rides forever"

As you can tell by my title I was down on my luck, going through life issues, just landed a new job and before I could get my first pay check to my new job my car was repo'd. I had heard about buy here pay here places but none of them had happy reviews. As I was bumming another ride to get to my job we were passing Northpointe Motors in Cadillac. I had my friend pull in & I never thought I would be driving away the same day with my own vehicle. From the moment I walked in the door I was greeted and treated with excellent customer service. The manager Shawn was beyond understanding and treated me with the up most respect. We went over my situation and when he asked me what type of vehicle I could see myself in I was shocked. I asked him, do I even have the right to ask that after having my previous auto repo. He smiled and said yes you do, here at Northpointe we look at everyone's situation and evaluate it as its own. Shawn went on to explain that not only will we get you in an auto that you like, can afford but this will help you to rebuild your credit. Thanks to Northpointe Motors I am just not able to get to work but I am also able to get my kids to school and sporting events safely!!! Sincerely, Nicole

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I Recommend This Dealer: Yes

Employees dealt with

Shawn Zwolinski

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Yes
alan.harris.9235
7/07/2014
Reason For Visit
Sales (Used)

"Waste of Time"

Drove an hour to look at some vehicles, just to find out they were out to waste my time. Was going to trade my 04 Grand Cherokee and wanted to give me scrap price! Are you kidding me? Worst thing is I bought a vehicle here prior and was hoping it was the same, not sure why they want to waste peoples time. Will not come back again. Seriously irritated with this place.

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I Recommend This Dealer: No

Employees dealt with

Corey

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vvvverypissed
9/21/2013
Reason For Visit
Sales (Used)

"I bought a 2003 ford taurus one month later the tanz was..."

I bought a 2003 ford taurus one month later the tanz was slipping need less to say i had to get a new car so that one got repoed as well as the second one be cause of wage garnishment the suck and are frauds thanks for screwing yout coustomers over i give you five stars in that department

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I Recommend This Dealer: No

Employees dealt with

who ever the slow guy is

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Krysy
8/17/2011
Reason For Visit
Sales (Used)

"Bought a taurus, drove fine at first then week later..."

Bought a taurus, drove fine at first then week later developed idling issues,coolent leak, ALL four springs were busted. they fixed only 3 springs and said we signed and bought it. We paid for our own mechanic to do a safety insepction,then they told us we had to take it to their mechanic,and then they only looked at was told by us. Never did a full insepction. Go somewhere else!

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Overall Experience
I Recommend This Dealer: No

Employees dealt with

Jerk in the back office

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Yes

Northpointe Motors - Cadillac responded to this review

August 08, 2012

Good morning, My name is Dan Summers and I've recently be brought on to the team at Northpointe Motors as the internet manager. I am very concerned to read this. I would really like to know more about your situation to see what I can do to make it right. Please contact me when you have a moment so we can discuss this. Thank you and I hope you're having a great day, Dan Summers 231-922-7181 DanSummers@northpointemotors.com

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