I returned to NWMS as a returning customer this time locating a vehicle that was at one of their locations some distance from me. I started the process through their website. I was in contact with another sales rep. at first. This is where I started losing faith in them. The rep. was inconsistent in communication and had poor follow through. After 3 days of back and forth, what I was being led on to be working for my deal was given a complete 180 and I felt given a false idea and run around. I was done at this point and expressed my dissatisfaction with the senior sales reps. That's when Scott Pollard stepped in and got in contact with me. He is their go to senior sales rep. He looked at finance and lined up for me and made it work. He got Chris to walk me through the buying to completion. Instead of being sold that I would need to go with a different vehicle I was not after because of the supposed finance terms, Scott and Chris came through for me and got me the vehicle I was after with terms I was comfortable with. Amelia in financed closed the deal further and even went out of her way to drive to a half way point so we can correct some paperwork signing. I was once again made a NWMS fan.