My experience at NWMS was amazing. What made it amazing is that after multiple trips there to find my perfect truck ( Silverado, duramax, lifted, 4x4,leather seats, and all the options. The truck was sold as is, no warranty. Shortly after getting the truck it had some problems. It blew a transmission line. It had to be towed to the repair shop because I live 2 hours away. I called Joe at NWMS it was his day off but he got it taken care off. They covered all the costs to fix it. It didn't stop there, I went back to NWMS to get fender flares and a few other problems fixed; the trailer brake system light came on, dvd/cd player stopped working and a few other things which were all beyond their control but they fixed them. They even check the work that the other shop did. It didn't meet their standards so they replaced all of the lines. It didn't stop there when I went to leave that night I made it about 15 miles before the computer put the truck in safe mode and wouldn't do more than 35 mph. I called the dealership and they had me bring it back . They gave me a nice loaner truck to get home. I came back Monday to pick up my truck. They had bought and paid for a speedometer calibrator which I can forever use if I switch tire sizes. I had a Edge programmer put in and the speedometer was off because the truck has 37' tires. The two computers clashed which put the truck in safe mode. I'm totally impressed with the actions Joe took and all he did for me to get the truck fixed with no warranty. The truck is now perfect. What separates NWMS from the other dealerships is how they handle things when they go wrong. None of this costs me a dime , they paid for everything. I'm so happy with them that I have sent 3 more people their way. Thank you North West Motorsports ....You guys rock !!!
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