Northwest Motorsport

Northwest Motorsport
1502 River Road
Puyallup, Washington 98371-3875
(253) 435-9101

Manufacturer: Used Car Dealer

Most Reviewed Employees
Anthony Fontes Anthony Fontes
Salesman
Don Flemming Don Flemming
General Manager
Brad Broughten Brad Broughten
Salesman
Eric Guiberson Eric Guiberson
Desk Manager
Ron Rudd Ron Rudd
Salesman
Rick Schatz Rick Schatz
Director Of Marketing
Vanis Daniels Vanis Daniels
Salesman
Collin Pedersen Collin Pedersen
Marketing Manager
Chuck Jolley Chuck Jolley
Salesman
Chris Price Chris Price
Salesman
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 11:00 AM - 7:00 PM

Twenty-Four Month Rating: 3.8/5
83 Reviews
Northwest Motorsport

Overall Score: 4 Star Rating3.8



About Northwest Motorsport
Certified: Northwest Motorsport
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Northwest Motorsport has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for used vehicle inquiries.

About Northwest Motorsport
Welcome to
NORTHWEST MOTORSPORT

We provide our services to the Entire Northwest;

Washington, Idaho, Montana, Oregon, Alaska, and Vancouver, BC.

We specialize in Big Lifted Trucks and Luxury SUVs, but we also offer other quality pre-owned vehicles backed by our outstanding reputation for satisfaction.

Discover the best values here at Northwest Motorsport!

The #1 Independent Truck and SUV Dealer in WA!

THE BEST IN THE WEST!


Kelly Ann
5/22/2012 12:03:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Fontes

My Review of Northwest Motorsport:
I have never had such a great experience at a car dealership as I did at NW. Anthony knows what he's doing and does it well!
I adore my new truck and would recommend anyone I know to visit NW Motorsport!

Thanks again for everything, Anthony!

Kelly Ann Bowman

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Khdwyer
5/18/2012 6:22:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brad Broughten, Eric Guiberson

My Review of Northwest Motorsport:
This is the second vehicle that I have purchased from NWMS. Both times I felt that I s treated very fairly, I got top dollar for my trades and very low pricing on the vehicles I purchased. Eric and Brad both went above and beyond to get the deal I wanted. I am very happy with the professionalism of the sales reps.
Thanks so much guys!!!
Kyle Dwyer

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lisalincoln
5/17/2012 3:12:37 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Rudd

My Review of Northwest Motorsport:
We had the best experience ever at your dealership with Ron, Low pressure, made vehicle shopping pleasant, rather than annoying and it was easy, defintely not the typical buying/shopping high pressure experiences I've felt in the past at other dealerships, and that's really important! And he's a really funny, friendly guy! Well done ;)

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Abbey1622
5/16/2012 8:58:40 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Vanis Daniels

My Review of Northwest Motorsport:
Vanis was very friendly, knowledgeable and personable. He took a lot of time to help me find what I wanted. His customer skills is above and beyond what I expected. Thank you for a great experience!

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mollybrown
5/15/2012 7:43:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Fontes

My Review of Northwest Motorsport:
Wonderful buying experience! Anthony was knowlegeable, curteous, friendly, explained every detail of the buying process to us and was able to get us into our new truck with the monthly payment we needed. We looked at trucks at several different dealerships and none of them had the EXACT truck we were looking for. We could have "settled" for a couple different trucks at other dealerships, but not at the payment they were offering. He showed us a few different trucks and we found the EXACT truck we were looking for. He was even able to get us an upgrade on the wheels and tires. The service at this dealership was outstanding and we would definitely recommend you see Anthony when going to buy a new truck. He knows all there is to know about the trucks he has on the lot and that saved a lot of time in the process. Thank you, Anthony!

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Lynnh15
5/15/2012 7:04:11 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Fontes

My Review of Northwest Motorsport:
This was by far the smoothest car buying experience we have ever had. Straight forward, honest, upfront and very personable people to work with. I like the casual dress of shorts and trucks, trucks and more trucks t-shirts.

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glabrous@gmail.com
5/11/2012 4:36:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Schatz

My Review of Northwest Motorsport:
I've bought seven cars, five from dealers. This was the best car buying experience of my life.

I called in at 10a that morning with my eye on a Used Suburban they had for my family. Rick answered in two rings. Answered all my questions, took the car for a drive while I was on the phone and ran it through some tests I had.

He made the price work for me.

I drove down during lunch, test drove the ride (replicating the tests I asked Rick about) - and the car performed exactly how he said it did...so that built some trust.

I let him know ahead of time, that he should begin prepping the paperwork, as I was on lunch and wanted a fast turnaround.

And the car is PERFECT for what I was needing and in EXCELLENT mechanical and physical condition.

Seattle to Puyallup, back to Seattle (this time in new car) in one hour, 37 minutes.

Took car to my mechanic the next day. The car has >180k miles. The mechanic verified what the dealership said, no required service or repairs needed.

Awesome experience.

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bigginjohnson
5/9/2012 10:11:07 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Don Flemming

My Review of Northwest Motorsport:
I am reposting although my first post probably wont be posted due to the negativity and foul languagae i used. Long story short, I bought a jeep a week ago and the ebrake wasnt working. they gave me the run around and told me it would be ready quick.... week later i came back to pick it up when they told me it was fixed and the brake was still not working correctly. I was furious at that point and wanted to drop this deal right there and never come back.

At that point Don and I met and he completely changed my opinion about the place. He absolutely made the deal worth it and made things right with me. Maybe i was just one customer who had a bad first experience but i would recommend them in the future due to the customer service they provided me after the issue was found. I want to thank Don for helping me and backing up his word... he and Brad are truly good people there and i would recommend that if you do go down there, ask for Brad.

Good luck to all

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samanthakelly253@yahoo.com
4/26/2012 1:21:04 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Bryce Eckhart

My Review of Northwest Motorsport:
The truck we purchased had a few small issues that they stated they would fix, but they allowed us to drive it home late in the evening Sunday 4/22/12 without receiving our trade or cash down. That night we came home parked it, my husband drove it the next morning and it threw 2 codes. He called the dealership, they said bring it in a they would take care of it. We dropped it off Monday afternoon 4/23/12, they said they would call us in the morning and let us know the exact status. No call, so my husband called Kevin to ask what was going on, he stated that he would check on the staus and contact us with an update. Never heard from Kevin, called back and spoke with Bryce. He checked the status and said we could pick it up Wednesday 4/24/12. Called them in the morning to check status again, Kevin stated it would be ready in 2hrs and he would call us to come pick it up, never heard from Kevin or Bryce. After we got off work and could find a babysitter we drove out to the lot as we were on our way we seen the truck going from the smaller lot back to the bigger lot. We went into the shop and asked to speak with a manager. Bryce was there, I watched the salesman looking for the manager talk to Bryce and he looked at us and then quickly looked the other way, after about 5 minutes he came over and acted like he just regonized us. Said "oh I was just about to call you" Stated something else was a matter with the truck and they were putting it back into the shop. He sat down and talked with us, when we explained how we were feeling about the deal and how we were worried about he truck and it's condition, he asked what we wanted to do. I told him I would like to reverse the deal, which Bryce and Kevin stated they would do before we signed paperwork if we were unhappy with the truck. His attitude then changed and he stated that we signed the contract and that we had to deal with it, he also stated that the paperwork had already been pushed through and that they had already found me a loan even though they still don't have my trade or cash down. He also stated that he would not fix anything else on the truck besides what they wrote on the contract, if that's how we felt. I could tell he was upset so I asked to speak with another manager. He went and looked for another manager and apparently there was nobody available. He told me to call in tomorrow to speak with the manager above him. We drove off and parked down the road and called the office, we asked to speak with the finance department. They put us through to Ben, we asked Ben if our paperwork was put through yet and if we could get the loan info to turn over to our insurance provider, he stated that the paperwork was NOT processed yet, which means Bryce lied to us face to face. I feel that they sold a truck with problems and are trying to cover it up. We have 2 children and are not willing to drive something unsafe. This is the worst experience I have ever had buying a used vehicle. When I told Bryce that we have never purchased a used vehicle with problems, he stated thats what happens when you buy used and that I must be very lucky to have never had problems with used vehicles! He even used an example of his first car he bought used and how he drove it for 10min and it blew up. I asked why they would even put this truck out on their lot for sale for $37,950 without fixing the problems, he stated that's what they do. I said that's kind of shady, he basically told me that it is what it is. To me that is probably the worst thing to say to a customer. I mean to stick something out on a lot knowing it has problems and to know a family is going to be driving it is very wrong. I will never recommend this company to anyone and they definately won't be getting our business ever again. My husband called Bryce again 4/25/12 and he stated he would not deal with us any longer and he would have Kenny Rein the owner of NW Motorsports contact us in the morning. It is now 10:14am and I still haven't heard from him. I am frustrated and not sure if I should now contact an attorney or if I should wait to hear from them. Again this is the worst experience I have ever had purchasing a used vehicle. I am not happy and feel like I was strong armed into the deal, they told us everything we wanted to hear and now are trying to screw us over.

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usedtruckbuyer
4/12/2012 3:30:13 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jerrid, Marcus

My Review of Northwest Motorsport:
I purchased a Silverado from Northwest Motorsports from out of state and my overall experience was horrible. They seemed very friendly and honest on the phone; repeatedly stating how much they love out of state customers. As time went on I found out exactly why. After MANY talks with them about the condition of the vehicle I decided they seemed trustworthy enough and flew up to Washington to pick up the truck. Here is what happened:

I arrive at the airport and the nissan frontier that they picked me up in had a bad fuel sending unit. We sat at the airport for about an hour waiting for someone to bring us some gas. I DO NOT blame the dealer for this a shi* happens and the young man who picked me up was very friendly. Not an important detail but I still thought it should be mentioned.

Also, the ad for the truck had MANY MANY additional features that were NOT ON THE TRUCK!!! No tow package, power seats, heated seats, locking differential etc...

I arrive at the dealership (small lot) and it is packed with trucks, people, and sales associates. From my experience, I believe they are WAY understaffed for the amount of business they are "trying" to do. Jerrid (the salesman I was working with) quickly grabbed the keys/paperwork and told me to get in the truck. He drove us right down the street to the gas station and mentioned that he was going to help me out with gas because of the long drive! Pretty nice of him I thought!?

While putting some gas in the truck he mentioned that he would grab me some floor mats from another truck. Never happened. Once back at the dealership he handed over the keys and I was off.

I go to leave the dealership and I immediately notice TWO WARNING LIGHTS ARE ON! one of which is a driver ARIBAG LIGHT! Lets go through the list of problems with the truck.

1) Airbag light on. (Turns out it was a seat position sensor which they said they would take care of) I called them immediately and Jerrid said they would cover it no matter what. Cool! They ended up coming straight on this one problem BUT ONLY BECAUSE IT WAS A CHEAP FIX!

ONCE I WAS OUT OF STATE THEY CHANGED THEIR STORY AND WOULDN"T FIX IT IF IT WOULD HAVE COST THEM TOO MUCH!

2) Tire pressure light on. They said "oh you must have low air in the tire...It was a cold night so just add a little air and you will be good." Not the case. The truck had NO TIRE PRESSURE SENSORS in the tires. They said they would take care of it. However once I was out of state the story changed and they REFUSED TO FIX THE PROBLEM. Getting upset now.

Other problems with the truck/service:

Jerrid promised me a Referral Payment of $200 because I found/picked up this vehicle for my dad. I have not received any payment.

Truck has small scratches that were not mentioned.

Small interior blemeshes. Steering wheel worn bad, looks as if the dash had been pried on (looks as if a stereo was stolen out of the vehicle at some point)

Keyed entry on driver door looks as if it had been broken in to.


Overall my experience with this dealership was horrible. Dishonest is the nicest word I can think to describe these people.

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