"Our Daughters First Buying Experience was 5-Star"
Working with Jimmy and the entire team at NWMS was by far the best experience we have had in purchasing a vehicle. This was our daughter's first experience in shopping for a vehicle and we had prepared her for the 'long haul' to get through the process. Jimmy and the NWMS team took the stress out of the purchase making it a great experience for her and us! She loves the car, enjoyed the experience, and had the opportunity to work with great people. Perfect vehicle and great choice for a partner. A big 'Thank You' to Jimmy, Jason (finance), and all that assisted and spent time with us.
It all started with a call by us to the dealer after viewing the vehicle on Carfax. Spoke to Matt Wells. He said he would check to see if the vehicle was still in stock and call back. Figured that was the end of that until Matt called about an hour later. Vehicle was there. Made an appointment
to meet at the dealership the next morning.
The rest is history-Matt was rare, he kept his word and was very helpful. We were impressed. This was not my first rodeo-bought a few/many cars. Seldom had this good an experience.
"Had Keys in hand "
As soon as they opened we looked at a truck. We spent 3.5 hrs waiting on approval and filling out paperwork. Which we sat in the front being ignored while they joked and talked sports. Once done we had Keys in hand registration signed and about to leave in truck. They said we weren't done our approval wasn't final yet. They called us later to say we couldn't get the truck. It was a waste of time and they got our hopes up and crushed them.