VERY disappointed in our experience there today! Today was mine and my husband's 3rd wedding anniversary, and the night prior, after he spent some time fixing another fuel leak on his beater truck, we had decided he would take the next day (today, our anniversary) off from work and we would look for a new truck for him.
We found one online at Northwest Motorsport that he was very interested in seeing, even though we live about 2 hours north! Everything was great about the truck and the salesman, but when it came time to start talking numbers, we began to grow cold feet. I'm currently about 7 months pregnant and we pay my tuition as a full-time student out of pocket - so after speaking with their numbers guy (Eric) for a bit we backed out. We explained that we just didn't feel comfortable with our current situation and would maybe come back in a couple of months with a bigger down payment (we were trying to get financed with $0 down.) The guy threw a fit - literally! He told us we were passing up on an excellent opportunity and that he pulled a favor to get us this deal and would never be able to pull strings like this again. He basically made us feel like crap for trying to do what we decided was best for ourselves and soon-to-be daughter. He stood up, loosly shook our hands, and as I apologized for wasting his time, he said "right" and crumpled up the papers in his hands as he stomped back into his office - in front of the entire showroom.
My husband and I left feeling as if we had just been scolded - for what!? Doing what we thought was right!? Wah, sorry we didn't buy a truck from you! Because when we were leaving the parking lot there was someome else already looking at the same truck.
We were not even 5 miles down the road on our way home when we recieved (and ignored) two phone calls from them. Eric left us a voicemail stating that he appreciated our business and that he has a family too and understands, but never once did he apologize for how we were treated.
If he apologized for how he acted, we would be more than happy to return to purchase a truck from them in the near future like we said we would. But after tantrum he threw, we will NEVER be returning here again - and we will be advising all of our friends and family to do the same! You can guarantee that I will be posting this review on every site I can.
I Recommend This Dealer:
John in Sales, Eric in Finance
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