Paul Moak Volvo

Paul Moak Volvo
740 Larson Street
Jackson, Mississippi 39202

Sales: (601) 352-2700
Service: (601) 360-2261
Parts: (601) 360-2272

Manufacturer: Volvo

Most Reviewed Employees
Jerry Warfield Jerry Warfield
Volvo General Sales Manager
Lynn Hancock Lynn Hancock
Sales
Jamie Moak Jamie Moak
Sales
Greg Scales Greg Scales
Sales
Valerie Alexander Valerie Alexander
Service Advisor
Rick Hammons Rick Hammons
Service Manager
Chip Burns Chip Burns
Sales
Bo Long Bo Long
Used Car Manager
Sam Cain Sam Cain
Sales
John Scarbrough John Scarbrough
VP
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Children's Play Room
Customer Lounge Area
Express Service
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
63 Reviews
Paul Moak Volvo

Overall Score: 5 Star Rating4.9



About Paul Moak Volvo
Certified: Paul Moak Volvo
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Paul Moak Volvo has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Paul Moak Volvo
Paul Moak Automotive has been selling cars since 1946. We are Mississippi's only Volvo dealership and have had a strong relationship with the brand since the 1970's. Our Sales Process is simple, we treat customers the way we would want to be treated.
1. We will be courteous, honest and fair.
2. We will answer your questions.
3. We will provide exceptional after-the-sale support.
4. We will listen to and implement your feedback.
Thanks for taking the time to give us your feedback here at DealerRater.com.



LSegrest
5/21/2012 11:05:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie Moak, Jerry Warfield

My Review of Paul Moak Volvo:
We dealt with Jerry Warfield over the phone and Jamie Moak in person. They were outstanding. Knowledgable, helpful, with no pressure. They were friendly, answered all our questions honestly and reliably, with great patience.It was a pleasure doing business here. I would definitely recommend and encourage my friends and family to visit this dealership. Everyone was great!

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cchauberg
3/19/2012 5:52:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock

My Review of Paul Moak Volvo:
We knew we wanted a Volvo C70. Our salesperson, Lynn Hancock, stayed in touch with us over the course of many months, telling us when she had new vehicles in stock. When she telephoned this last time, she said she had 3 for us to look at. The time was right for us, so we visited the lot, chose the car, and made the deal in a matter of a few days. Everyone was most courteous, and we are very happy with our vehicle.

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kibl
2/25/2012 9:22:24 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Scales, Jerry Warfield

My Review of Paul Moak Volvo:
We had a Good experience. we did not feel pressured. we took our time to make a decision,and once we were ready they worked quickly so that we didn't have to wait long. I would come back.

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Angelakbutler
2/20/2012 5:04:21 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Cain

My Review of Paul Moak Volvo:
First, I had never heard of a Volvo utility vehicle thought it was more like a station wagon but I was very impressed once I saw it. Lucky for me being on a fixed budget, there was a recent trade in and I was able to get my vehicle at a price that was comfortable with my own trade in. There is a tiny issue with the cd changer but I hope to have repairs done soon.

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wandaojones
2/19/2012 10:22:37 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Burns, Jerry Warfield

My Review of Paul Moak Volvo:
Good experience. The staff was helpful, the selection was great, and the vehicles were top of the line. I will purchase my next volvo here!

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knolaust
2/12/2012 4:22:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie Moak

My Review of Paul Moak Volvo:
Wonderful experience. Jamie was the ideal salesperson. She was very friendly, and never came across as the "typical" car salesperson. She gave me plenty of space and room to think about the purchase. She also helped me get a great interest rate. Taking it one step further, she even called to wish me a happy new year and check on me (and the XC60). I'm sold on Volvo and Paul Moak...both have been a great experience so far.

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DonnaI
2/9/2012 11:47:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Burns, Bo Long, Greg Scales, Jerry Warfield

My Review of Paul Moak Volvo:
The salesmen were very knowledgeable and were not pushy. They allowed me to make an informed decision without pressure. Because I visited the dealership on different days I dealt with multiple salesmen. I was not given the impression they were driven by who got the commission, but instead on making sure the dealership as a whole benefited from my purchase. I’m looking forward to being a new owner of a Volvo.

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johnniesue
1/27/2012 10:20:56 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Scales

My Review of Paul Moak Volvo:
Greg was very attentive and listened to what we were interested in in an auto; even in the rain, he showed us every vehicle we wanted to see. He was very knowledgable about different models and made comparisons between each very easily. The only problem we had was we had to return the Volvo S60 for repairs because our homelink did not work initially. This repair was scheduled promptly and handled to our satisfaction. We are pleased with our purchase experience; so much so that we plan to purchase a second Volvo in the next few weeks.

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southpass
1/18/2012 2:32:30 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Valerie Alexander, Rick Hammons, Lynn Hancock, Jerry Warfield

My Review of Paul Moak Volvo:
Our recent purchase was the third new vehicle from this dealership, our second from the same sales associate and general manager...Lynn Hancock and Jerry Warfield both of whom are great individuals to deal with. The overall purchasing experience was no hassel with both doing whatever was necessary to secure the vehicle we wanted even during the Christmas-New Years holiday time. All of our Volvo's have been serviced at Paul Moak and our dealings with Val and Rick have been equally as good, I have never met any of the mechanics but from our 15 years of work performed at Paul Moak, I can only recall one time that a repair had to be returned and it was immediately taken care of.
John and Connie Bush

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jhcoppenbarger@gmail.com
11/13/2011 8:09:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, John Scarbrough, Jerry Warfield

My Review of Paul Moak Volvo:
Experience could not have been better. Appreciate your recommendations for the best vehicle for us. Thanks Paul, John, Jerry and Lynn for your help!
Jack & Jean Coppenbarger

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Reviews 11-20 >>