I experienced very bad service here. When we went to test drive my car, I was told that someone else was test driving it and had to wait. I then felt pressured to purchase the car, so it wasn't sold to someone else. Paperwork took hours, as I was fumbled back and forth from person to person. After purchasing the Jeep, I was told I needed to be present during an inspection, so I scheduled the inspection, but when I got there the inspection was already done. They promised me in the "you owe, we owe" portion of the contract that they would detail the paint chips that had rusted. When I called they had no clue what was going on, we went back and forth from the service department to the sales man, to the body shop. When I went down there, I waited forty-five minutes at the service department while they were figuring out my situation, where I eventually left, because no one came back to help me. When I called again to speak to the manager, the receptionist refused to let me speak to him. Finally, when I spoke to the manager he promised me they would fix the paint chips, give me a full tank of gas, an oil change, and a car wash. All I got was the paint chips were fixed. Having dealt with Performance Ford before where I had excellent service, I expected much better service from Performance Chrysler and will not be back.
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