As advised by everyone, "Get it in writing".
After having repairs done, I was told me and the dealership would go half on the cost of additional repairs need to complete the job.
A used part was installed instead of new as stated in the quote to lower the cost ($300 Cradle vs $1400 cradle).
I thought that should have lowered my half, it didn't.
Mr Parks didn't see it that way and no reply to my email.

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PJ and Adam were very helpful in getting the vehicle I wanted. I got a great car at a great price and was very happy with the customer service. They had a great selection of cars. I would definitely buy another vehicle from them.

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Joe is a great guy. Friendly and very helpful.
Had an oil change and all that goes with that,
and two new tires in 2012.
I need two more new tires and expect to come in
and see Joe soon.

Yours truely,

Joseph Rossi

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I was looking to buy a car with bad credit so i went to the dealership they had the car I was looking for. They helped me with my bad credit they approved me.Sales man was very polite n friendly . Customer service was great. I recommend them . I am so happy with my new car . Thanks

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i went there lookin 4 another car bc i have baby on the way n got the run around i will never go back n i will tell everyone to stay away from there

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This dealership is an absolute pleasure to do business with. Friendly, honest and competent. From the owner John Scher, to the sales manager Brian to my salesman Anthony Parrilli the process was flawless.The service department is stellar also...had a minor tire issue and the fixed it in minutes with a smile!
I have worked for car dealerships and dealt with a myriad of others. The Rogers Group by far exceeds any I have encountered. They employee quality people which makes buying a new vehicle a positive experience!
I recommend this dealership highly!

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This dealership was very good to me. My sales person, Anthony P., was very professional and eager to help me purchase a new vehicle at a good price. Anthony was very patient with me and took every bit of his time to explain to me my options of purchasing a new car. I would definately recommend this dealer to all friends and family. Once again, thank you Anthony and my friends at Rogers Auto Group.

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I recommend Rogers Auto Group as a great place to do business.
I felt no pressure from my salesman Anthony Parilli. I was an indecisive buyer and he was patient with me and wanted me to feel secure in my purchase.
He was attentive and worked hard to get me a great deal.

In the end I got exactly what I wanted and I am extremely happy with my new Chevy Cruz.

Anthony even took the time after his long day to be sure I knew how to work the on board instruments, radio and OnStar.

I would feel comfortable referring anyone to go to Rogers Auto Group for a vehicle purchase.

Thanks Anthony for all of your hard work !

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Rogers Auto Group,

I want to again commend your entire Dealership Organization for the honest upfront approach to Parts Sales and Service. This Dealership continues to be one of the most pleasant Dealerships I have ever dealt with!

Brian Jones was very pleasant to deal with while I was picking up my new GMC Sierra 1500 SLE 4X4 Z-71 after your team had the bed liner sprayed in and bed finder wells installed at a nominal fee! I stopped by the Parts counter to purchase a few accessories for my truck, again without being overcharged and paid less than online prices.

I will continue to recommend your Dealership to everyone I know and I cannot thank you enough for taking the steps to do old fashion good as a hand shake business!
Sincerely,
John Powers

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December 23, 2010 I went into Roger's Auto Group located at 2720 S. Michigan in Chicago because I had a flat tire. Two hours later I received a call from the services center informing me that my back right rim was bent and it would cost me $467.24. $387.29 for the rim and $79.95 for the labor. When I arrive at the service center I was informed that it would be 4 to 5 days to get the rim back, therefore I need to pay right away in order to get the rim back as soon as possible. So I went back to Rogers got my old rim back, and then took my car to Castle Buick in North Riverside, and I spoke with a Louis Mathews (salesman)and he stated they will take a look at the rim and he wiil contact me when they find the problem. Come to find out my rim was not bent, my tire was sealed and I have been driving with no problem since that day. I live within walking distance from Rogers Auto Group and at this point I will not even let them change the oil in my car. I plan to inform all my family, friends and even enemies that if you go to Rogers Auto Group be prepared to get jipped.

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