We took delivery on a $50k Durango and during our pre-delivery inspection identified an interior plastic part with a large visible gouge in it. Royal Gate promised to order and replace the part, and we've had to place multiple calls and emails to them and after two months finally got a call back from someone saying they'll have to file a claim for the repair. Why the heck wasn't this filed the same day? They should have been calling us to say our part is in and to schedule installing it. But the part was never even ordered. I have no idea why. The ordered and delivered on the floor mats we demanded in the sale in like two business days.
Price was fine, basically internet research average. They tried to low-ball trade, and charge excessive up-sells like $500 for "lifetime nitrogen filled tires". We didn't even have to do a test drive because we knew exactly what we were going to buy and the process still took 4 hours.
Before the title work came, we asked them to mail it to us. After it came they called and said we could come pick it up. I said we asked and were told it could be mailed to us and after repeating back "oh, you want it mailed?" they agreed and mailed it.
In the weeks since purchasing I actually had a co-worker looking for a Cherokee ask about Royal Gate and I told him to avoid them. He had a few communications with an Internet sales person anyway inquiring about price and came to find their advertised price included a ton of obscure incentives which no one person could qualify for and the real price was $3000 higher. He is now going to another dealer as well.
I Recommend This Dealer:
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