My Review Of Royal Gate Dodge Chrysler Jeep Ram:
The sales person I worked with was really friendly, but the dealership gives him zero power over price, and car searches, so in order to purchase the vehicle, I had to work with 4 different people. In the end, I settled on a price, and I agreed to trade in a car, and complete the purchase. The overall purchase was typical, with multiple sales "managers" attempting to wear you down, but they were friendly while doing it. I'm happy with the final price, but when I received the car, the LCD display was defective, and when I brought the car back the next day to have it looked at, they said that the "cluster" had to be replaced, and that I would have to leave the car there for 3-4 business days, because the cluster contains the odometer. They gave me a loaner, and the service people were very nice about it. The manager of the sales dept, less interested, and said "well, these things happen", when I voiced my dissatisfaction. The sales guy I dealt with, Dan (not going to leave his sir name, as I'm not sure that's appropriate), was very nice about, and was genuinely concerned. The repair took 4 days, and it was done well. Overall, most things were fine, I was just disappointed that the manager took such a "I don't give a crap now that I have your purchase" approach. The rest of the folks were very nice.
Was this review helpful to you?