Buying a used car from Royal Gate Dodge has been a nightmare. I have never experienced such incompetence and shadiness at any other car dealership in my life. Used car salesmen are reportedly unethical and grimy, but Royal Gate Dodge has taken that stereotype to a whole new level.
I recently purchased a used Range Rover while I was in town visiting my family. I needed a new car and I was thrilled to find the exact Range Rover that I have always wanted here. Unfortunately that's as good as my experience with Royal Gate Dodge gets.
The salesman tried to sell me a $4,000 extended warranty when I purchased the car as the factory warranty was about to expire. Thankfully I wanted to explore my options and didn't purchase an extended warranty at the time. Before I left St. Louis, I took the car to the Land Rover dealership to get checked out before I drove it all the way back to Florida where I am from. When I got to the Land Rover dealership, They looked up my car's VIN number and found that there was already an extended warranty for the car. Royal Gate Dodge tried to sell me something I already had.
And it gets worse. I get back home and check my mail to find that my credit score had dropped 50 points. Kirk, the finance manager at Royal Gate Dodge, had run my credit FIVE times when getting financing for my purchase. Who run someone's credit five times???
Furthermore Kirk kept sending me papers to get my car registered in California. California??? I'm from Florida. They didn’t give me a receipt detailing that I paid sales tax for Florida when I purchased the car. I spent countless hours calling the dealership, leaving voicemails, sending emails, all of which went unanswered.
After almost a week, I get the correct paperwork to send in to get my car registered. I get the form notarized and sit down to fax it back to Kirk, But. What do you know? Kirk gave me the wrong fax number. After hours of calling Kirk’s office, which always went straight to voicemail, I call the receptionist and she gives me the correct fax number. I fax it, call her back, she assured me that she received the form and would get it to the right place.
The next week I get a letter from Royal Gate Dodge re-requesting the paperwork that had taken me way too long to fax to them in the first place. It was postmarked five days after I faxed and called to confirm that they had received it.
What is wrong with these people? It took 7 weeks for them to send me the correct paperwork to register my car. And. My credit score is still messed up.
If you want to purchase a car in the St. Louis area do yourself a favor and buy it somewhere else.
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