I took my van in for a simple oil change and they raised the vehicle and smashed my ladder rack. They denied they did the damage, then they offered to give me a service credit which I did not want. I wanted them to pay for the damage. Now they refuse to answer any correspondence.
I was called by people from Royal Gate Dodge for extending warranty. However, when I expressed that I didn't plan to extend, the person immediately end the phone call without saying any word. Very unprofessional and impolite. According to the experience, please be aware that they will treat you very rude if you didn't buy anything or buy cars from them...
Took our older car in to Royal Gate Dodge for a repair. Dealer said it would cost $1100 to fix after hooking it up to the computer. We went ahead and did it. Drove it home and it now is driving worse than before. Receipt says fixed for life. Took it back to Dealer who's computer now says the problem is something else that will cost $800 more. At this point I'm not really believing that if I go through with this part, I won't have another part to replace tomorrow. After speaking with the manager of service, they won't stand behind their repair or their original diagnosis. Beware- they are either scamming people or don't know what they are doing. Run far away from these people!
"Amazing Experience! Purchased a new car from Eric T."
I purchased a new Grand Cherokee from Eric Throckmorton at Royal Gate Dodge in Ellisville and the entire process was smooth as silk. I have bought a lot of cars in my day and I must say dealing with Eric at Royal Gate Dodge has been my best experience thus far. I would strongly refer anybody to see Eric Throckmorton at Royal Gate Dodge. He made everything so easy and comfortable. Truly professional. Thanks Royal Gate for my new purchase. I love my new Grand Cherokee Limited.
Today was the day! It had been longgggg awaited! I've never had a new truck, and the process today was super easy. I knew what I wanted so I guess that helped, anyway, Greg took great care of me and my family loved it when I brought it home tonight!
Jake Auble is the man YOU need to go if you are looking to purchase a car! Super friendly and very educated on the cars I was looking at. He helped me find and purchase a brand new 2016 Jeep Wrangler. This was by far the best customer service and hassle free car buying experience i have ever had. Can not say enough how great Jake was!
Jeremy was great to deal with! He helped us located the perfect Jeep Wrangler Unlimited and made the entire process a breeze. We hammered out a deal and let him know when we would be in. All documents were ready for us and the entire process was quick and efficient. If you are looking for a jeep, Jeremy and Royal Gate is the place to go.
Big Tone took great care of me! I traded in my Yukon for a new D-rang R/T. White with black rims! The finance manager took great care of me I bought all the protection just for a peace of mind. Big shoutout to their GM for making the deal happen I can afford! My mom Is coming up next week!
My dad stumbled across this dealership looking at a 2015 Chrysler 200C. I was skeptical because of the long drive (from O'Fallon IL!) and not receiving the answer I was looking for. My dad already talked to Jeremy so we pulled up and the car was already waiting for us upon arrival! Jeremy greeted us very warmly and friendly. He showed me a super awesome function on the car that I would have never known was there & I was sold. The staff was friendly and knowledgeable and answered my questions confidently. Long story short, I am enjoying my new car! He calls from time to time to check on me and my new car. Don't go to anybody else but Jeremy! He will get you what you need. Oh yeah, just don't call him sir....
As I was just driving through Soulard in my new Dodge Durango, I pulled over to just thank and show some appreciation for my experience yesterday at Royal Gate, I had a great time and bought exactly what I wanted for the price I wanted! Thanks Don!