I called about a car and asked about pricing for a Rav4. I was told "our prices are firm. With the internet regulating pricing we can't go any lower, so don't even waste your time if you are going to ask for a discount. What time would you like to come in today?"
I thought wtf, and said I am not interested anymore. I received a call back in 15 MINUTES stating they could knock $200 off.
Now right off the bat I was being lied to. I decided to check it out anyway because it was exactly what I was looking for.
I drove it and loved it. It was terribly scratched though. MANNY said they could buff it out so I returned the next day and it looked alright.
That's when he told me he was told by his boss they can't knock the original $200 off anymore because they paid to buff it.
That upset me, but I still looked into financing.
Manny gave me a form with confusing pricing containing a hypothetical lease situation that didn't break down the total of the car. When I asked he avoided the question. I asked for a pen and worked out the math and figured it out myself.
This is the crazy part...
He then took my paper and started walking off with it. I said I need that and he told me he'd be right back with it. When he returned without it he said its property of Russ darrow and I cant have MY NOTES back.
I marched to his boss and demanded it back and he returned it without too much hesitation. I told him to right down how much the car is and he did. Then he subtracted the $200 that we had initially discussed. Turns out Manny had lied to me when he said the $200 went to buff 'my' car.
It's hard to sell cars when you are focusing your energy on your web of lies instead of on your product and customer relations.
I visited 13 other dealerships in the area and this was BY FAR the worst experience. Its unfortunate because that was the exact car I wanted at an OK price, but I was so upset with the deceptive tactics they utilize that I could not give them my business.
Ended up buying from LIFETIME AUTO (just west on 33) and got a great car, a great deal, and most of all the staff was honest and informative. I felt like I 'bought' my car instead of being 'sold' it. Ask for CAROL
I Recommend This Dealer:
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