On a month long road trip from Canada, we experienced a big problem with the driver's window on our BMW, and as we had a couple of nights in Albuquerque before moving on, stopped by Sandia upon arrival in town (early afternoon), to see if they could help us out. After describing the problem, the service department knew exactly what the problem was and had the part in stock. We left to find a hotel and drop off our luggage, then drove back to Sandia. They had their shuttle driver return us to the hotel, and called by 10:00 the next morning to say the car was ready, once again sending their shuttle to take us to the dealership. We were relieved to have the window operational again for the remainder of our vacation, and most pleased to find such friendly, professional and helpful staff at Sandia. We don't get service like that from our BMW dealer in Ottawa!