Read Reviews Suntrup Nissan of South County

Suntrup Nissan of South County

Suntrup Nissan of South County

6000 South Lindbergh Boulevard
St Louis, Missouri 63123


Sales: (314) 892-8200
Service: (314) 487-4004
Parts: (800) 727-8496

Suntrup Nissan of South County
Manufacturer: Nissan

Write a ReviewWrite a Review

  • Customer Service:

    4.5
  • Quality of Work:

    4.6
  • Friendliness:

    4.7
  • Overall Experience:

    4.5
  • Pricing:

    4.5

24-Month Rating

based on 54 reviews

4.6

4.6 out of 5

175 lifetime reviews

Suntrup Nissan of South County

Most Reviewed Employees

  • Travis GudeTravis Gude
    Nissan Product and Sales Specialist
    18 reviews
  • Kyle KetchersideKyle Ketcherside
    Nissan Product and Sales Specialist
    11 reviews
  • Matt CochranMatt Cochran
    Nissan Product and Sales Specialist
    3 reviews
  • Aaron YoungAaron Young
    Nissan Product and Sales Specialist
    2 reviews
  • Elvir KulovicElvir Kulovic
    Pre-Owned Sales Consultant
    2 reviews
  • Terry CrowleyTerry Crowley
    Pre-Owned Sales Consultant
    1 review
  • Ben BizzleBen Bizzle
    Nissan Product and Sales Specialist
    1 review
  • Dan LintonDan Linton
    Nissan Product and Sales Specialist
    1 review
  • John  WilliamsJohn Williams
    Pre-Owned Sales Consultant
    0 review
  • Terry GriderTerry Grider
    Pre-Owned Sales Consultant
    0 review
View All Employees

Cars For Sale by this Dealer

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Certified: Suntrup Nissan of South County

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Suntrup Nissan of South County has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Suntrup Nissan of South County

Welcome to Suntrup Nissan. We are conveniently located in South County between I-55 and Lemay Ferry Road.

What makes us different?
We offer a lifetime powertrain warranty to our customers!

We offer $1,000 price protection to ensure you always get the best deal.

We have midnight service hours and free car washes for the life of your vehicle.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 10:30 PM

Tuesday: 7:00 AM - 10:30 PM

Wednesday: 7:00 AM - 10:30 PM

Thursday: 7:00 AM - 10:30 PM

Friday: 7:00 AM - 10:30 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 9:00 AM - 12:00 AM

Tuesday: 9:00 AM - 12:00 AM

Wednesday: 9:00 AM - 12:00 AM

Thursday: 9:00 AM - 12:00 AM

Friday: 9:00 AM - 10:00 PM

Saturday: Closed

Sunday: Closed


Our Amenities

alexiss
5/6/2013 3:21:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kyle KetchersideKyle Ketcherside
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Nissan of South County:

I had a great experience of buying my first brand new car. Kyle Ketcherside did a beyond fabulous job at helping me find everything I wanted at a great price. I couldn't ask for better service and I would recommend any one to him.

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maddoxm211
4/23/2013 11:49:51 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Sef SomorinSef Somorin
  • Customer Service:

    2
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    N/A
  • Overall Score:

    2.0

My Review Of Suntrup Nissan of South County:

My wife and I went to Suntrup Nissan to look at a new or used vehicle, the sales staff, finance staff were nice up to the point were my wife and I decided not to purchased the Armada we were looking at. We were very close to actually signing the paperwork and we even put down a $5000 down payment but my wife did not feel comfortable with the purchase so we decided to stop the sale and go over our finances to see if we can actually afford the Armada. At that point everyone involved stopped being nice or corgail. When we left Suntrup we forgot the deposit and my wife's insurance card at which point we contacted Blaine and Kumar who both told us that the check would be in a safe and would not be cashied, Blaine explained, "that if that happened that would be bad business and ruin Suntrup's reputation". On the following Monday my wife recieved a call regarding the Armada, which we told Sef that we could not afford that vehicle at that price, we also explained that we wanted the deposit check mailed to us along with the insurance card, we were told that they dont mail checks we would have to come and get it when we were in the area, we were also told that we could contact our insurance compnay to get a new insurance card mailed to us. He then afford a deal for a 2013 pathfinder that we were looking at and over the next two days he and my wife were negotiating over the price with both sides coming to no agreement. With each subsequent call Sef's demeanor got worse and worse. No longer the up beat, polite salesman we first talked to when we arrived at Suntrup. On Wednesday my wife deposited my check and was looking over our accounts and she noticed that Suntrup cashed the $5000 check, which we told them not to do and that they assured us would NEVER happen. I immediately called Kumar but he did not answer, I eventually talked with a Claire who reticified the situation and had a check waiting for me when I arrived on my lunch Wednesday afternoon. I have given them a poor rating because they didn't keep to their word regarding the check saying one thing and doing another, they cashed that check on Monday knowing full well we were still negotiating for a different vehicle. Another reason for the poor rating is the fact that once they knew a sale was not imminent, pleasantries went out the door.

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Response From: Suntrup Nissan of South County
Added: 5/7/2013 4:30:27 PM

Dear maddoxm211,

Thank you again for your honesty and feedback on this matter. I would like to apologize again for your inconvenience and the miscommunication with your check. We have taken steps to use your feedback in our training process to improve our customer service.

If there is anything else I can assist you with, please do not hesitate to contact me at mknight@suntrup.com.

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
Andrwktng
4/16/2013 8:59:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kyle KetchersideKyle Ketcherside
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Nissan of South County:

Kyle made the experience of buying my first new car an enjoyable one. He took the worry and stress out of making such a big decision with his friendly customer service.

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Natalieleigh0628
4/16/2013 3:24:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kyle KetchersideKyle Ketcherside
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Nissan of South County:

Thank you so much to Kyle Ketcherside for getting me a great deal on my trade-in and new Nissan Sentra! I love it!! Kyle was incredibly knowledgible on the vehicles that I was interested in and found me the perfect one for my personality!! I feel confident in my choice of dealerships and car!! I continue to call Kyle with questions regarding oil changes or really anything I need and he is more than happy to help!! He definitely goes that extra mile to make sure his customers are happy!! I appreciate your time and service!! THank you again!!

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Response From: Suntrup Nissan of South County
Added: 4/16/2013 5:08:18 PM

Thank you for your review! We appreciate your business and are very happy to hear that Kyle helped provide an excellent experience for you. We hope you enjoy your new car!

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
Zhenry
4/16/2013 2:05:06 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kyle KetchersideKyle Ketcherside
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Suntrup Nissan of South County:

Great service. Got me the car I wanted and I was more then happy with the experience. Have went through this dealership for three different vehicles now and have loved each time I was there.

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Response From: Suntrup Nissan of South County
Added: 4/16/2013 5:07:05 PM

Thank you for your business! We appreciate your review and hope you enjoy your new car.
Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
KatieHill
4/12/2013 10:55:44 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ben BizzleBen Bizzle
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Nissan of South County:

Ben and everyone else I encountered at Nissan made sure that I had a wonderful experience. I got the car I've been dreaming about for a price I loved, and they even gave me a great deal on my trade-in. I love my new car, but I also felt valued and respected by the people at the dealership. They not only surpassed the competition, they made me a customer for life!

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Response From: Suntrup Nissan of South County
Added: 4/12/2013 4:34:02 PM

Katie,
Thank you for your review! We appreciate your business very much and are thrilled that we were able to help you get the car of your dreams. Have a great day and enjoy your new car!

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
ES317
4/9/2013 12:39:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Travis GudeTravis Gude
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Nissan of South County:

I recently purchased a 2013 Nissan Pathfinder, which is my second vehicle purchased from this dealership. I have always had the best service. Travis made to sure to answer all of my questions and ensured I knew how to work all of the options before I drove away. Any follow up questions have always been answered very quickly and my experience was very stress free.

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Response From: Suntrup Nissan of South County
Added: 4/10/2013 5:30:47 PM

Thank you for your review! We truly appreciate your loyalty to our dealership and hope that we can continue serving all of your automotive needs in the future. Enjoy your new Pathfinder - what a beautiful car!!

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
ktatum
4/5/2013 12:33:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Travis GudeTravis Gude
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Nissan of South County:

Travis was a wonderful help in buying my new car. He stayed in contact with me throughout the week, in order to ensure that I was aware of all my options and promotional deals. That made me feel that my business was important and would be greatly appreciated at Suntrup Nissan. The day I went in to purchase my car, it was my birthday. The entire staff wished me a Happy Birthday, and even though they were faced with a couple finical obstacles, Travis, and the financing team worked hard to make this year’s birthday the best. I would recommend this dealership and especially Travis to anyone. The Nissan is an exceptional car and I look forward to many of road trips in my pearl white 2013 Nissan Altima.

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Response From: Suntrup Nissan of South County
Added: 4/10/2013 5:28:29 PM

Thank you for your review! We are so happy you had a great experience - ESPECIALLY since it was your Birthday!!! We appreciate your business and hope you enjoy your new Altima.
Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
goran2013
3/19/2013 10:53:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dan LintonDan Linton
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Suntrup Nissan of South County:

This was my first time at this dealership and it was my best experience out of all the dealerships I have visited. Salesman Dan Linton was very nice and very helpful and understanding that we made a deal in about 20 minutes. I am going to tell all of my friends and family about our experience at your dealership and about Dan Linton. If we are considering buying another car the first dealerhsip we will visit is yours. We bought the Nissan Altima 2.5 SV on March 16,2013. We wish you guys all the best. From Family Brkovic !

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Response From: Suntrup Nissan of South County
Added: 4/10/2013 5:26:09 PM

Thank you for your kind words! We truly appreciate you taking the time to write a review and we are so thrilled that Dan helped provide a great experience for you at Suntrup Nissan. We appreciate your business and hope you enjoy your new Altima!

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
dcartmell
3/11/2013 10:52:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kyle KetchersideKyle Ketcherside
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Nissan of South County:

I just bought my first Nissan this evening. Kyle was super friendly and very knowledgeable. He explained everything very thouroughly and had quick answers to all my questions. He made purchasing my car a pleasant experience. I was dreading the whole car buying experience and had put it off as long as I could. Not necessary after working with Kyle. I would and will highly recommend Kyle to anyone I know looking for a new car.

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Response From: Suntrup Nissan of South County
Added: 3/18/2013 11:23:04 AM

Thank you for your review! We are so happy we were able to help introduce you to the Nissan brand and that Kyle helped provide a great experience for you. Thank you for your business and enjoy your new car.
Sincerely,
Missy Knight
mknight@suntrup.com

Twitter

Reviews 11-20 >>