Tulley VW

Reason for Visit: Service

I recommend this dealer: No

My Review of Tulley VW:
I had a very unsatisfactory experience with their VW Service department. I originally went in for a VW recall campaign, and as a result of an error made by their tech my car was flooded during a rainstorm, requiring over $2000 in repairs. When I complained and asked Tulley to make it up to me, they treated me like a criminal trying to run some sort of scam on them. Their service manager was particularly rude. I recommend avoiding this dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tulley VW:
We called to make an appointment for our VW service and received an appointment for today. I was not sure of the time, so I called on the morning of the appointment to confirm the time. I was told to come in at 1pm. We went to the dealership and were told that we were not on the list and they do'nt take appointments after 12noon. In spite of confirming the appointment, we were not listed in the appointment book or the computer. The service woman in the morning was able to find our appointment, but by the afternoon, it had mysteriously disappeared! I am going to find a different dealership!

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