Tulley VW

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Tulley VW:
I parked and walked to the lot. I looked at a few GTIs. I was approached by a salesperson. He asked me if he could help. I said I wanted to testdrive a GTI. He asked where I was in my process. I said I was at the point where I wanted to testdrive a GTI. He got annoyed that I wasn't playing games and pretending to be friends with smalltalk. He complained that I wasn't answering his questions, and he didn't even know my name. I told him he didn't know my name, because he didn't introduce himself. He wanted to go sit down and walk through their process. I told him I was well into my new car purchase process, and the next step for me was to testdrive a GTI. If he wanted to help me, he could. If not, I could buy one elsewhere. It was really pretty simple for him. He went inside. Another guy came out. He actually introduced himself and was more helpful, asking what I drove, what I was looking for, etc. I told him I wanted to testdrive a GTI. He told me that sales of GTIs were great, and that there was a waiting list, despite the supply they had on the lot. He said most customers are annoying with their requests for specific GTI features. The overall vibe from these 2 guys was that they really didn't care to make a sale. It's their loss. I was ready and able to buy, and their attitudes ruined the interaction. I left. I don't have the time to waste with idiots like this. Notable that this was very consistent with the online reviews I've read about the Tulley organization. It was also consistent with the views of 2 friends I have who purchased BMWs from Tulley, but would never go back.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tulley VW:
I had a very unsatisfactory experience with their VW Service department. I originally went in for a VW recall campaign, and as a result of an error made by their tech my car was flooded during a rainstorm, requiring over $2000 in repairs. When I complained and asked Tulley to make it up to me, they treated me like a criminal trying to run some sort of scam on them. Their service manager was particularly rude. I recommend avoiding this dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tulley VW:
We called to make an appointment for our VW service and received an appointment for today. I was not sure of the time, so I called on the morning of the appointment to confirm the time. I was told to come in at 1pm. We went to the dealership and were told that we were not on the list and they do'nt take appointments after 12noon. In spite of confirming the appointment, we were not listed in the appointment book or the computer. The service woman in the morning was able to find our appointment, but by the afternoon, it had mysteriously disappeared! I am going to find a different dealership!

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