I own a 2008 GMC Acadia. I needed an oil change, the front brakes were suspect and I had an advisory light telling me to have the airbag system checked. First of all, Woody has a valet program, whereby they pick up your vehicle at your home, leave a replacement vehicle behind and then reverse the process once your vehicle is repaired. The valet guys are excellent, they were completely willing to work around my schedule and they were prompt! They replaced my vehicle with a 2013 Acadia with only 150 total miles on the vehicle.
Next, Mario called with the good news and the bad news. The oil change and cutting the front rotors would run about $110 total. The airbag problem was a different story.....a sensor in the passengers seat was not operating properly and would need to be changed. The cost of removing and dismantling the seat to resolve the problem would be just shy of $1,000! I told him I thought this should not be happening to a basic vehicle safety system and that I just did not have $1,000. Mario told me he would speak on my behalf with GMC to try to get the cost reduced. That he did! I was given an out-of-warranty adjustment as a good customer and the bill shrank to $372. To say I was pleased would be an understatement! The total bill of $483 was subsequently reduced by $49 to $434. They have a preferred owner program there which gives you $$ credit towards your next service call(s) and mine was $49. I did not buy my vehicle there but they have performed all the maintenance since I got the car and I have never, in 40 years of car ownership, found a dealer as excellent as Woody!
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