I have driven a BMW for many years and with my lease coming up in May I was seriously considering switching to Audi. I called this dealership to make an appt. to meet with a sales person and to test drive a car. I called twice, left a message and nobody called me back. Finally I asked the receptionist to please transfer me to a real voice, I finally made an appt. I arrived at the dealership on time, but the salesperson was not ready. He didn't even acknowledge us that he was busy with another customer and would we mind waiting. After about 20 mnutes, nobody bothered to help us. The sales person had my cell phone # and could have called to say he was delayed. We asked if the saleman could be paged to she how long it would be. There was no response to the paging. Finally, another sales person with an attitude came over and asked what he could do for us. We had explained that we called to make an appt. after attempting twice before and we wanted to know how much longer it would be. Salesman was terribly rude and said now that you are done complaining, I would be happy to help you. We took offense to his tone and told him so. He said, good, I don't need to sell you our cars. We commented about their lack of professionalism and poor customer service at which point the salesman said he really didn't care. He became almost physical with my husband and made a religious slur towards us. Needlless to say, no car is worth this abuse. My mind was easily made up to return to BMW where the service is impeccable and cars drive great. I was looking for a better value but audi showed me that there was no reason to leave BMW. I would not recommend this dealership to anyone I have any respect for. Nobody should be treated as we were treated that day.
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Milen Zvetkov and John Eisenberg