I recommend - Mel
I had a nice experience and appreciate Hope and Shannon working with me to find the right car for me . The customer service was awesome. Great staff !!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Best experience purchasing a car, EVER! - Dani
This is my first ever luxury car purchase. I went to another dealership first. There was a car I was considering but the next morning I saw a car with even fewer miles on the Jackson Acura website that was even a little less money. I called them and was directed to Cameron. He asked if I wanted to come in and I did. He offered me a brand new 2018 RDX for what I would have paid for the CPO vehicle that I was considering. I had done months of comparison reaearch, asked many friends and gotten a lot of advice about my choice that finally came down to an AcuraRDX. Cameron was extremely helpful. I absolutely could not believe his offer and his manager was great, offered me some more services on top of a great price for what I was getting. It never even occurred to me to ask for what I got.! The car is gorgeous, super comfortable and relaxing even in Atlanta traffic and most of all has a very high reliability rating with ease of maintanance . I waited a long time for this beautiful car and they all made the purchase so great. My husband and I were treated so kindly and so well every step of the way. Cameron told me he will always be available to help me figure out any tech issues because the car comes with EVERYthing! The young lady in finance, Tess, is extremely thorough and informative. Every person who works there is pleasant. The waiting area is very comfortable and attractive. There are snacks and drinks if you have any kind of a wait. I am beyond thrilled with my purchase and experience. If anyone is considering purchasing an Acura I would definitely check them out first, and ask for Cameron! :)
New Cars Sales Rep
Pre-Owned Cars Sales Rep
Excellent Service and Repairs - Turboflyer1
Mike is absolutely one of the best tech’s I have ever had work on my car. A professional with vast knowledge and the ability to properly diagnose and fix my car. All of the service personal were professional and courteous. Mike stood out because he is a master at what he does! Thanks for always taking care of my car needs and explaining to me what’s wrong and how your going to fix it.
great service dept. - deana
Acura of Athens always provides top notch customer service. The two ladies ( Angela & Diana) that work in the service dept. are great at their jobs.
They take care of their customers - Ehgbyf
LT and Sherman took great care of me. They car was nicer than described and the paperwork was a breeze. One of the easiest car buying experiences I have ever had.
Needs Improvement - mrtedweb
Ed Voyles Acura is conveniently located and as a result has been servicing our TSX for the past 10 years. Sadly, a lack in customer experience has been growing and is becoming more noticeable with our recent visits. For example, consider our latest encounter below...
After waiting an hour and a half for what was explained as a 'routine repair', my wife was informed that they needed until the next morning. Not a big deal (we're very understanding people, but better communication would have been appreciated). For some reason they were hesitant to offer a loaner. Luckily she has a loving husband willing to ditch his job at a moment's notice.
The next morning (9:50AM) we arrived to pick up the car. Still not ready (once again, communication goes a long way). Thankfully, at this point, they were more willing to offer a loaner. Unfortunately, the loaner took 40 minutes to get ready. I had to ask to find out what was taking so long. Apparently the loaner was blocked by a fuel truck. Really? Seems somewhat amateur, but what can we do at this point?
Once the loaner was ready, my wife slipped and fell on standing water in the service bay. She landed on her hip, knees and wrist. After glaring back in disbelief, the only concerned response from the nearby service reps was a softly muttered "sorry". After 10 years of loyalty, no question of "Are you okay"? Customer care, satisfaction and appreciation isn't on their radar.