Great Experience - Mark W
I worked with a salesman by the name of Alon who truly made me feel comfortable throughout my entire experience at the dealership. I believe I got great service, a good price, and I will be back in 12 - 18 months when my girlfriend is ready for a new vehicle.
Could not have been better - jerryandsandra
Tried to purchase a new GMC from local dealership and the deal failed due to bad attitude of finance personnel. Went to Jimmy Britt Chevrolet and could not have had a better experience. The salesperson (Eric Luke) was excellent. Gave me more money for my trade than local dealer. Everyone I encountered at Jimmy Britt was kind, considerate and professional. Knowledge of the vehicle was excellent. What a good experience to do business with true professionals. I did purchase a 2017 GMC Acadia from Jimmy Britt even though I live 40 miles from the dealership.
Top Reviewed Specialists At This Dealership
First Oil Change - Complimentary. Tire Rotation Not So Much. - sworxx
I bought my 2016 Silverado 3500 HD Dually and was told that the first 2 oil changes and tire rotations were included with the purchase price. Took it in for it first service only to find out that Duallys are not included. I was very disappointed and could see in the fine print that Corvette & Duallys were exempt, of course this was after the sale. I had Charlie explain to me what was involved with a tire rotation and understood that it was complex on a dually to perform this service. He did offer to rotate the front tires at least, so that helped and I felt better. I don't really blame the service dept and it was one of the deciding factors in deciding on a dually that the tire rotations were complimentary. I hope that more people don't fall into this trap at the sales desk. I bought the extended warranty, suppose I need to check the fine print on there too. Just an FYI.
The Best! - dmsoltay
This was my second time doing business with Jim Ellis MOG and I would highly recommend them to anyone looking for a pleasant experience in buying a car. I have always dreaded going thru the process of buying/leasing a car but I can no longer say that after my recent trip to Jim Ellis MOG. I had the pleasure of working with Craig Ebel. He was able to make my experience not only a pleasure but fun as well. He has gone, in my opinion, above and beyond the call of duty as far as being helpful and patient with me.
I also had a wonderful experience working with Dee Hong in Finance. He worked with me to get the best price and monthly payment that worked with my current budget.
All in all, it was the best experience I have ever had in purchasing a car, by far!!
Best experience - Great customer service
The purchase of my 2016 Terrain was the best experience I have ever had purchasing a car. I was assisted by Melvin Sandler that made this experience a fantastic one. He was courteous and informative, and answered every question that I had. Same I can say about Sam Afeworski that helped my with the financial aspect of the deal. I left the dealer very happy and convinced that I had received a very fair deal. I recommend this dealership and thank Melvin and Sam for a great experience. Very satisfied.
Renewed faith in the chronic dealerships - Dr D
After a very bad experience that prompted a very bad review by me, I want to state that Tom and Greg and Mrs Wanda have renewed my faith in the Chronic name. I have to say that they made good on a bad situation and turned me around. I want to thank them for doing what needed to be done and taking that extra step to do the right thing. I will continue to buy from Chronic because they do what they say there going to do. I am a happy consumer and will recommend this dealership to anyone looking to buy a car or truck. Thanks again for making me a believer once again.
Best experience ever for buying a car!!!!! - Jcar
John and David attended us extremely well!!! We picked our new car, a Tucson Hyundai one day and a few days later we went to pick it up, it was there waiting for us with all the papers ready, we did everything in 30 - 40 minutes!!!! We will recommend All-Pro Auto yo everyone we know. Keep up the great work and may God Bless you all always
Very Happy! - arwilliams
Each time I have been to Hardman Buick their service was outstanding. Jose has been to one to tell me what is needed for my car and what it means. I always know what is the work is.
Great customer service - auto
This is my 2nd car from Southtowne and I have always had excellent service from oil changes, recalls and recently a warning light. The guys in the service dept are exceptional, William Warren showed kindness and patience with me and that was greatly appreciated!
Buick Owner - buickowner
Great experience at the dealership with sales and service. Michael was very thorough with the delivery process and everyone else made it very easy to buy from Heyward Allen.
Got what I wanted - mcdoupa
Alee McLaurin was a good man who got me a good car at a good price. The team behind him saw to it that I was a satisfied customer.
Car buying fun - Jmbrown934
This purchase was the best I ever made the price haggling was a blast ever signing the paperwork was enjoyable ask for CHASE I GOT the same treatment a person buying an expensive car even tho I just bought a used car.when left I felt like I had really made a great deal
Horrible service techs/department, do not honor we owes, BAD - 123456
Just bought new used Suburban for nearly $40k, had some minor issues, svc department had it for a week, got car back, still had same issues, went back, they put dent in door and cut weatherstripping up, still didn't align car, car seems to be a freshwater flood damaged car......all padding under carpets front to back are soaked.. they tried to say it was from shampooing, but this car has never been shampood or even vaccuumed, it's funny how they stick the plastic to the dirty stained carpet to make it look like they've done something...I've had car back for a total of 2 days in the 2 weeks we've had it and have spent the whole evening trying to fix crap the dealer's techs screwed up on the door trim and now have to take the entire interior out of car thoroughly clean and dry all carpet and padding and then find all the leaks....this is absurd.....tried to give us $3 floor mats, then were supposed to provide new mats and gave us old stained up mats.....oh and let's not forget we bought car at night and couldn't see all the flaws but the one's that were supposed to be fixed on we owe were denied the following monday when my wife brought the car to the dealer to fix everything....haha oh and we were promise a loaner...so after my wife with a new born baby sits waiting for 6hrs they finally gave her one and kept her car for a week for a 3hrs worth of work that didn't get correctly completed that I still have to fix!!!!..that's okay the factory mats suck and I bought husky liners anyway...but still.....oem mat set is on we owe and they gave us old junk mats....I will never buy another car here again or recommend anyone do so! The service department is incompetent 100% and I wouldn't let them work on anything
Don't purchase a used car from them ever - Gmguy1985
Service was great however sales was awful. I purchased my current vehicle a year and a half ago from this same location of Carl Black. I spoke to my sales representative and just inquired about the new Buick Encore SUV. We found on that I loved and did the paperwork to see how we could do a deal. I was advised that Carl Black would only pay 4,000 for a car I paid 12,000 last year for. After being puzzled I did a quick Kelley blue book to see comparables and this was lower than the low end on Kelly Blue book. I asked my sales rep why he advised it was due to my Verano being discontinued. I sat there for three hours as they tried to get me to put down 3,000 and still carry over thousands from my verano to the new loan. I refused and walked away. I took my car to another dealership to see what they would say. They advised my car was in a accident prior to my purchase and that was the cause of the low evaluation. My grandmother worked for GM for 35 years and retired. I have only driven GM products my whole life. I am appalled at the dishonesty hiding something like that to make a quick buck. Good service keeps customers and you all have lost one forever. Ps my sales rep was Kenny Lewis.
Sold an Unsafe and Worthless Yukon UNDISCLOSED - UnsafeYukonBUyer
` I purchased a 2010 GMC Yukon from Capital GMC Buick in 2015. At the time of purchase they asked that I get the vehicle checked out by third party. This was odd to me since the dealership has a service center. This raised a flag with me so, I asked if there was anything that I should know about the vehicle since they were asking me to do this. They responded by saying
"No, the vehicle was supposed to be going to the auction the following week, and this was normal."
I took the Yukon to Midas. There the fluids, brakes, and tires were checked.
I attempted to trade in my 2010 Yukon at Steve Rayman Chevrolet recently. It was there I found out that my Yukon was “unsafe.” Steve Rayman was unable to take my 2010 Yukon as a trade in because before I purchased the Yukon it had been in a severe accident and the airbags were deployed. Making the vehicle unsafe. They were baffled that I was able to even get the vehicle financed given the circumstances of the vehicle. They couldn’t even make a low ball offer at all on the 2010 Yukon. They considered the vehicle worthless and unsafe. They advised me that I should be concerned with the vehicle’s safety.
Capital Buick GMC knowingly sold me this unsafe Yukon, and did not disclose this information to me when I specifically asked if there was anything I should know. Therefore, they did not give me a chance to get the vehicle properly checked out. I was misled. Had I of known the Yukon’s airbags were deployed I would of gotten the vehicle safety checked out including airbags. I was not disclosed any of this information, so only basic maintenance was checked out, not the safety of the vehicle. I also wouldn’t of purchased the Yukon. I am a mother of a six month old boy and a ten year old boy, so safety is my main concern.
After discovering that my vehicle was worthless, I contacted GM Financial to find out how the vehicle was even finance to me. I spoke with a Supervisor named Hannah after telling her what happened she advised me that it was negligence on their part she also stated that,
“If we knew the vehicle’s history before financing it, they probably wouldn’t finance most of the vehicles that they do.”
I found this shocking since even private financial institutes check out the vehicle’s history before approving financing.
Not to mention the Finance Manager also lying to me. I was told if at anytime you choose not to have the warranty your monthly payment will go back down to the original price per month. This is not true, if you choose to have warranty removed at anytime your monthly payment remains the same no matter what.
Very Dishonest and very poor salesmanship! - dirtytruck
I was quoted a price and when I returned to purchase the vehicle they didn't want to honor my orginal price which was bad enough but they proceeded to lie about not being able to get the vehicle from another dealer. This continued for several days as they said they were attempting to find another one. After a week I went to another dealer and purchased the vehicle I wanted and on the way home texted my salesman to tell him I knew that they were jerking me around and didn't want to honor the price and he continued to lie and say they were waiting on the other dealer to call them back. Which was BS because the dealer I bought the truck from had already called that dealer and got the truck and according to them it couldnt be done. Its bad enough not to honor your word but at least be man enough say you made a mistake and move on. Beware of saleman Ryan and Sales Manager Jaime both lied straight to my face on numerous occassion with such ease that i almost believed it.
Poor Service - Unsatisfied Customer
I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was back. I took my car back to Walker Cadillac Buick GMC and was told by the service department that it was another issue. The customer service was very rude and nasty. Before they started work on the car I asked them to complete a full inspection and to let me know all that was wrong. Now that the car is still leaking antifreeze, and they have ripped me off, they don't want to take responsibility for not doing the job right. Basically I just paid them to do nothing. I wouldn't recommend their service to anyone.
Awesome experience - 5* all around - love my car! - tjc_wpb
I flew from West Palm Beach, South Florida to purchase my GMC from Carl Black. I had contacted >20 dealerships near my home and further away, and can honestly say that Carl Black Roswell treated me the best, answered my questions, went out of their way to make my deal happen, handled everything with a smile, and responded to everything I asked. In contrast, many other dealers just kept plugging away with the Automated Form Emails, ignoring the questions they didn't want to answer, telling me things I had not asked about, and pushing their own agenda.
After driving all the way home, loving my new car, and driving it for a week, I can look back and say that I would absolutely do it all again - in fact, having had the experience I am even more likely to try to buy my next car from Carl Black! Everybody I met, from Sante in Finance, to Jon the manager, James the internet sales manager, Anna who called to give me updates and Daniel who collected me from the airport, everybody was first class.
I would do it again in a heartbeat and would not hesitate to recommend Carl Black Roswell to any friend, or anybody else that would like to be treated well and get a good deal.
A++++ from somebody who only gives 5*s when they are fully deserved! Thanks, James!! We will be back
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
My experience with this dealership has been priceless.... - stacydenise
My experience with this dealership has been priceless. From the beginning to the end everything went smoothly and hassle free. The staff were very professional.With having a very low credit score, it has been very difficult for me to obtain ownership of a vehicle; but the dealership at John Miles Chevrolet were able to get me in a car and help reestablish my credit in no time. Thank you Lance Redding and the John Miles Chevrolet staff! It's dealerships like yours that can make it happen!
I took my 1987 Oldsmobile Cutlass Salon into the... - David Mehran
I took my 1987 Oldsmobile Cutlass Salon into the dealership for an oil change and to have a noise checked out. I was greeted by a gentleman named Rick and another named James - I was greeted by Rick James. They took a quick look under the hood, and Rick James both thought they could have my problem fixed during the routine oil change. I waited in a comfortable waiting room and got to watch Night at the Museum 2 - The Smithsonian, and it was the shizzle.
The oil change was done to perfection, and my flux capacitor belt was adjusted to take care of my noise - GREAT service guys! The service manager, Mr. Jamison King, also chatted with me and the next time I need service on my 1987 Cutty I'll be coming back to Lee Munroe's Pinetree Buick/GMC/Pontiac/Olds/Hummer/SAAB/Chevy/Geo/Cadillac/Saturn.
Jimmy Britt Chevrolet