Kevin Johnson was great! - syndi
I called the dealership and made an appointment with Dante Bradford. He is a busy man. I was referred to Kevin and he took me on a test drive of a Mazda CX3. It turned out not to be what I wanted. I talked with Kevin a little about the car but it wasn't resonating with me. I left and the next day Dante called to suggest I drive a CX5. I returned to the dealer and Kevin greeted me again. He took his time and talked with me. I test drove two more cars and they just weren't connecting with me. Finally I test drove the MX5 Miata. WOW am I glad Kevin hung in there with me. I ended up purchasing the Miata and Kevin helped me through the whole transaction.
The whole experience was great. I was introduced to the service manager, the finance manager, the dealership manager. They really took care of me and made the experience seamless. I would definitely recommend this dealership.
Good service Good price - Thewalkers
My wife and I had a very good experience with Susan, Dave and Finance department. Everyone was very nice and the time on the purchase was short as possible.
Top Reviewed Specialists At This Dealership
Love my Buick Encore! - Carolyn Edwards
I came in with a specific car in mind. Steve was extremely courteous and professional from the start. I can't say enough about him! He made the buying experience easy. I got the exact car I wanted at the price I needed. Steve and Fred were both implemental in making the process stress free. I will definitely return to Jim Ellis for future needs.
Always prompt and courteous - Hizonner
Great folks! They always listen, make sure the service/repairs are done in a prompt and professional manner, and get the customer back on their way.
Engaging Service - Korvette Kenny
My salesman was a long time salesman of mine - Mr. Leland Sims, his knowledge was the key to me being able to get the vehicle that I have been researching for several months. I bought my first Corvette from Leland in 2001 a Black Convertible from off the show room floor. I was reacquainted with Leland late 2016 and now I am purchasing a 2017 Corvette Coupe from Leland, he's knowledgeable and engaging and I would recommend Mr. Leland Sims to any one looking to purchase any new or used Chevy vehicle - especially a Corvette.
Renewed faith in the chronic dealerships - Dr D
After a very bad experience that prompted a very bad review by me, I want to state that Tom and Greg and Mrs Wanda have renewed my faith in the Chronic name. I have to say that they made good on a bad situation and turned me around. I want to thank them for doing what needed to be done and taking that extra step to do the right thing. I will continue to buy from Chronic because they do what they say there going to do. I am a happy consumer and will recommend this dealership to anyone looking to buy a car or truck. Thanks again for making me a believer once again.
Easiest vehicle purchase ever - th67
We worked with Dan and Cody. This was the easiest vehicle purchase we have ever made. They were so easy to work with. They helped us get out of a vehicle with negative equity and into something that far exceeded our expectations.
Courteous and professional. - Buster2015
We can call anytime and are treated very well. Everyone is always nice and helpful. Sometimes we need to be in a hurry and are finished quickly.
Just purchased 6th vehicle - Grog
What a team ! Even the owner gets involve in the deal! Just purchased my 6th vehicle from Southtown in 20 yrs. Need I say more!
Great! - Georgia Girl
Very helpful, easy and fast experience , we will definitely recommend Hayward Allen to our friends and family! All the staff was great and wonderful. Thanks again
Satisfied - s949mith
Donald Robertson helped to make my decision to purchase a vehicle a good one by coming up with several different choices to fit my budget.
Car buying fun - Jmbrown934
This purchase was the best I ever made the price haggling was a blast ever signing the paperwork was enjoyable ask for CHASE I GOT the same treatment a person buying an expensive car even tho I just bought a used car.when left I felt like I had really made a great deal
Very good service - tongtong21
I went here looking for a new vehicle. Travis Golembiewski was an awesome sales rep and really helped us and was very personal and informative, and kept up with us even after we had left and did everything he could to help us achieve what we wanted. We ended up not getting a car here however because the sales manager Luis was a complete jerk to us on the phone and was extremely unwilling to work with us. Travis however kept trying to help us but the damage was already done at that point by Luis and we ended up getting a car from a different dealer.
Top Notch !!! - Djm67
The best Dealership in my opinion, our salesman that I have purchased 7 vehicles from has gone above and beyond. Best Dealership in my opinion
Sold an Unsafe and Worthless Yukon UNDISCLOSED - UnsafeYukonBUyer
` I purchased a 2010 GMC Yukon from Capital GMC Buick in 2015. At the time of purchase they asked that I get the vehicle checked out by third party. This was odd to me since the dealership has a service center. This raised a flag with me so, I asked if there was anything that I should know about the vehicle since they were asking me to do this. They responded by saying
"No, the vehicle was supposed to be going to the auction the following week, and this was normal."
I took the Yukon to Midas. There the fluids, brakes, and tires were checked.
I attempted to trade in my 2010 Yukon at Steve Rayman Chevrolet recently. It was there I found out that my Yukon was “unsafe.” Steve Rayman was unable to take my 2010 Yukon as a trade in because before I purchased the Yukon it had been in a severe accident and the airbags were deployed. Making the vehicle unsafe. They were baffled that I was able to even get the vehicle financed given the circumstances of the vehicle. They couldn’t even make a low ball offer at all on the 2010 Yukon. They considered the vehicle worthless and unsafe. They advised me that I should be concerned with the vehicle’s safety.
Capital Buick GMC knowingly sold me this unsafe Yukon, and did not disclose this information to me when I specifically asked if there was anything I should know. Therefore, they did not give me a chance to get the vehicle properly checked out. I was misled. Had I of known the Yukon’s airbags were deployed I would of gotten the vehicle safety checked out including airbags. I was not disclosed any of this information, so only basic maintenance was checked out, not the safety of the vehicle. I also wouldn’t of purchased the Yukon. I am a mother of a six month old boy and a ten year old boy, so safety is my main concern.
After discovering that my vehicle was worthless, I contacted GM Financial to find out how the vehicle was even finance to me. I spoke with a Supervisor named Hannah after telling her what happened she advised me that it was negligence on their part she also stated that,
“If we knew the vehicle’s history before financing it, they probably wouldn’t finance most of the vehicles that they do.”
I found this shocking since even private financial institutes check out the vehicle’s history before approving financing.
Not to mention the Finance Manager also lying to me. I was told if at anytime you choose not to have the warranty your monthly payment will go back down to the original price per month. This is not true, if you choose to have warranty removed at anytime your monthly payment remains the same no matter what.
Poor Service - Unsatisfied Customer
I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was back. I took my car back to Walker Cadillac Buick GMC and was told by the service department that it was another issue. The customer service was very rude and nasty. Before they started work on the car I asked them to complete a full inspection and to let me know all that was wrong. Now that the car is still leaking antifreeze, and they have ripped me off, they don't want to take responsibility for not doing the job right. Basically I just paid them to do nothing. I wouldn't recommend their service to anyone.
Awesome experience - 5* all around - love my car! - tjc_wpb
I flew from West Palm Beach, South Florida to purchase my GMC from Carl Black. I had contacted >20 dealerships near my home and further away, and can honestly say that Carl Black Roswell treated me the best, answered my questions, went out of their way to make my deal happen, handled everything with a smile, and responded to everything I asked. In contrast, many other dealers just kept plugging away with the Automated Form Emails, ignoring the questions they didn't want to answer, telling me things I had not asked about, and pushing their own agenda.
After driving all the way home, loving my new car, and driving it for a week, I can look back and say that I would absolutely do it all again - in fact, having had the experience I am even more likely to try to buy my next car from Carl Black! Everybody I met, from Sante in Finance, to Jon the manager, James the internet sales manager, Anna who called to give me updates and Daniel who collected me from the airport, everybody was first class.
I would do it again in a heartbeat and would not hesitate to recommend Carl Black Roswell to any friend, or anybody else that would like to be treated well and get a good deal.
A++++ from somebody who only gives 5*s when they are fully deserved! Thanks, James!! We will be back
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
Very Dishonest and very poor salesmanship! - dirtytruck
I was quoted a price and when I returned to purchase the vehicle they didn't want to honor my orginal price which was bad enough but they proceeded to lie about not being able to get the vehicle from another dealer. This continued for several days as they said they were attempting to find another one. After a week I went to another dealer and purchased the vehicle I wanted and on the way home texted my salesman to tell him I knew that they were jerking me around and didn't want to honor the price and he continued to lie and say they were waiting on the other dealer to call them back. Which was BS because the dealer I bought the truck from had already called that dealer and got the truck and according to them it couldnt be done. Its bad enough not to honor your word but at least be man enough say you made a mistake and move on. Beware of saleman Ryan and Sales Manager Jaime both lied straight to my face on numerous occassion with such ease that i almost believed it.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
My experience with this dealership has been priceless.... - stacydenise
My experience with this dealership has been priceless. From the beginning to the end everything went smoothly and hassle free. The staff were very professional.With having a very low credit score, it has been very difficult for me to obtain ownership of a vehicle; but the dealership at John Miles Chevrolet were able to get me in a car and help reestablish my credit in no time. Thank you Lance Redding and the John Miles Chevrolet staff! It's dealerships like yours that can make it happen!
I took my 1987 Oldsmobile Cutlass Salon into the... - David Mehran
I took my 1987 Oldsmobile Cutlass Salon into the dealership for an oil change and to have a noise checked out. I was greeted by a gentleman named Rick and another named James - I was greeted by Rick James. They took a quick look under the hood, and Rick James both thought they could have my problem fixed during the routine oil change. I waited in a comfortable waiting room and got to watch Night at the Museum 2 - The Smithsonian, and it was the shizzle.
The oil change was done to perfection, and my flux capacitor belt was adjusted to take care of my noise - GREAT service guys! The service manager, Mr. Jamison King, also chatted with me and the next time I need service on my 1987 Cutty I'll be coming back to Lee Munroe's Pinetree Buick/GMC/Pontiac/Olds/Hummer/SAAB/Chevy/Geo/Cadillac/Saturn.
Jimmy Britt Chevrolet Buick GMC