Great Experience at Billy Howell - raj
Very smooth transaction ,were very well heard ,that helped optimize our time at the dealership . Dennis was great sales person and showed us exactly what we wanted , wa sprout and very friendly.
The best ford dealership period. - 16f150platnium
I've had a variety of cars and trucks from luxury sedans to Toyotas. I have been doing business with Angela Krause for 3 years now and on my second f150 from raptor to platinum. This dealership runs like a fine tuned machine. The sales associates make it as easy as possible all the way to the finance department. The service department really shines tho. Josh Westerman is professional and has gone above and beyond for me for 3 years now, very knowledgeable and professional. I will not consider ever going anywhere else.
waterpump replacement - rickhd03
My water pump started leaking on Friday night. I called Gwinnett place ford first thing on Saturday morning to inquire about having the car repaired. The service advisor told me to bring the car in now and they would repair it immediately , and they did. This was outstanding service for a Saturday repair without an appointment. My experience with this dealership and the personal was outstanding.
Courtesy and Professionalism is still alive - awooten
What a great dealership! A conscientious buyer, it took me two years to finally make my purchase. Although I was undecided, each and every time I went to Alan Vigil to test drive a vehicle, I was treated with the utmost respect, as if I were making a purchase. The salespeople are a reflection of the Alan Vigil work ethic, as they are on point all the time every time. At any given time of the day, if you step onto the lot, there is someone to address your needs as soon as you arrive. I had a very positive experience with Tommy Lancaster and Adam Hardt. Because they were so courteous, caring and professional, I chose to make my purchase there. I am recommending everyone to this dealership. If I had to sum up my overall experience it would simply be "professional". I don't think there is a better dealership in the Southeast. Our next purchase will be most definitely be made from Alan Vigil.
Great place to get a new car - Scheduleman
Great place to get a new car. Outstanding selection, knowledgeable and friendly staff not to mention great prices. A dealership worth going out of your way for.
Great service at Jacky Jones Lincoln - Bruce
Thanks to Jacky Jones Lincoln for a great car buying/trade-in experience. Kaycey Landress, the sales rep. was excellent. Russ, the finance man, was a great help. Mr. Hartman, the sales manager, really makes the place click. I have bought and sold many cars over the years, but have never been treated better.
Great service - lncameron
I went into the dealership looking to trade-in my vehicle & finance a new one. I was greeted by Grant, who introduced me to his wife, Veronica, & they quickly pulled vehicles for me to view in-person. They provided me with excellent customer service & they were extremely friendly to me & my family. The entire staff was very friendly & courteous to me, & the overall experience was excellent. I would definitely recommend this dealership to people that I know.
Great Dealership. - bankstoff
Great service from both the Sales and Service Departments. Always willing to go the extra yard to ensure I am totally satisfied with either the lease terms or service on the car.
Excellent service as always!! The best to work with! - EK24
Excellent service as always!! Thanks so much for your quality work and professionalism! Jacky and his entire staff are top in the industry! Eric & Miranda
Hassle Free and Honest! - C Bets
I just bought a used Ford Escape from Jerry Singer and there was no hassle or grey areas with him. This was my first car buying experience and I was dreading it. Jerry put my mind at ease with his excellent knowledge about the used car. He even had a driver bring it to my work-site on the north side of Atlanta so I could conveniently test drive the vehicle during my lunch break! That is TOP NOTCH customer service. I will be referring any family and friends!
Terrible Service - Ryan McGuire
Awful service. Had my wife's car for over 8 working days for an AC issue. Terrible communication about car status, never offered loaner, never fixed the issue car was originally brought it for either. Charged $1,300 for repair that didn't fix the issue then told that another $900 repair was needed. Conveniently did not have the old parts that were replaced to see if they actually were defective. Bring your vehicle here at your own risk.
Trial and Error - Mr. Rouse
I took my Lincoln Towncar in for an electrical problem. After paying for replacement parts that I did not need, and complaining to the service manager, I finally got my problem resolve. I was without my car for a little over two weeks. The service rep spent more time trying to sell me services that I did not need, instead of working on getting my problem identified and resolve.
Very disappointed - JRG
Daughter purchased first vehicle from this dealership, a used truck. Had to replace both cat. converters and front brakes and rotors less than 45 days of purchase. Had been told by salesman (Joe Flanigan) that truck had been serviced and checked thoroughly by service. New brakes pads had been put on bad rotors which chewed them up. Spare tire thrown in back of truck (not mounted underneath). Truck was not cleaned thoroughly as roofing shingles all under bed liner in back. Other problems but to numerous for this review. Contacted owner of dealership but he never responded. Expected more from a Ford dealership. Will not visit or recommend this dealership based on our experience.