Awesome Awesome Awesome Experience - Doug Bollinger ROCKED! - JohnRez
I have been waiting patiently for the new 2017 Ford Raptor for the last 2 years. I have searched dealers in FL, GA, NC, SC, and TN inquiring about purchasing the New Raptor. Most Reps would start the conversation with "Well you know you it will be 20K over MSRP - No Negotiation and there is a waiting list." About 3 weeks ago I brought one of my FORDS in for Service and had just about given up on the Raptor until I ran into Doug Bollinger, his first response was lets go directly to the owner to see what we can work out. We were able to quickly work out a fare deal and I had my new Raptor in about 2 Weeks. Doug made the entire process simple and easy and continued to send me updates on its arrival. When the Raptor arrived Doug then spent a great deal of time with me to ensure I understood as much about the Raptor as possible! His knowledge of FORD was incredible! A Great Experience on all fronts!
Real People - Debora Hornbuckle
I recently bought a car at Angela Krause Ford in Alpharetta. Since the insurance company totaled out of my car I found myself having to buy a car unprepared. I test drove all small SUV's; Kia Sportage, Nissan Rogue, Honda CRV, Toyota Rav 4, and Mazda CX5. Just a bit of a nervous buyer...I finally tried the Ford Escape which was not easy after being a Honda, Mazda person. But the Escape actually had more stability and a nicer interior then the others and affordably priced, except for the Kia which was no comparison. I worked with Ruben Fernandez, Zack Krause and Sales Manager Ryan Fols. Ruben and Zack were very patient and allowed me to test drive several cars of the same model. Other dealerships were quite impatient (even if they had a right to be), I am still the customer. But at AFK they did what they could to make sure I was in the right car, letting me know which had options I may want and which they felt I did not need. Ryan Fols was very good about negotiating a fair deal with me. Especially as a woman I felt respected. I love my Ford Escape SE!
Courtesy and Professionalism is still alive - awooten
What a great dealership! A conscientious buyer, it took me two years to finally make my purchase. Although I was undecided, each and every time I went to Alan Vigil to test drive a vehicle, I was treated with the utmost respect, as if I were making a purchase. The salespeople are a reflection of the Alan Vigil work ethic, as they are on point all the time every time. At any given time of the day, if you step onto the lot, there is someone to address your needs as soon as you arrive. I had a very positive experience with Tommy Lancaster and Adam Hardt. Because they were so courteous, caring and professional, I chose to make my purchase there. I am recommending everyone to this dealership. If I had to sum up my overall experience it would simply be "professional". I don't think there is a better dealership in the Southeast. Our next purchase will be most definitely be made from Alan Vigil.
Great place to get a new car - Scheduleman
Great place to get a new car. Outstanding selection, knowledgeable and friendly staff not to mention great prices. A dealership worth going out of your way for.
Great service at Jacky Jones Lincoln - Bruce
Thanks to Jacky Jones Lincoln for a great car buying/trade-in experience. Kaycey Landress, the sales rep. was excellent. Russ, the finance man, was a great help. Mr. Hartman, the sales manager, really makes the place click. I have bought and sold many cars over the years, but have never been treated better.
The best car buying experience ever! - morgata
We were looking to purchase a new used car! We were on our way somewhere else when our daughter found another car at Mike Patton Ford. We called and they said that they still had car and told us to come on even though it was later in the day New Years Eve. We were immediately greeted and introduced to our salesman Chris Pankey. From the demo drive to the closing deal we could not have asked for a better no hassle experience. A few folks stayed later than closing to make sure that we got everything done. Let me just say I have never had a salesperson take so much of his time explaining the features of the car! Our experience did not end when we drove our car home. We had a couple of questions and Chris followed up with us immediately to make sure our questions were answered. Just a couple of days after the sale we received a handwritten note from Chris! You don't get those much anymore in our electronic age! The navigation system needed an SD card that had to be ordered. We were so surprised when Chris called to have us meet him so he could hand deliver and personally walk us thru the system! This dealership and Chris Pankey have earned our lifelong business! They do it right and you can't say that about many businesses these days! Thank you Mike Patton and Chris Pankey for a wonderful experience! If you are looking for a new or used car I highly recommend Mike Patton!
Horrible Service Possibly The Worst I Have Ever Had. - Brian Whiteside
I went in with my 2011 Mustang Gt to get an alignment after clipping a curb in a parking lot. I could tell the passenger side tire was laid in at the top too much and told the person at the
desk this. I received a call form them a few hours later stating that I needed a camber bushing set in order to correct the issue. Well, this seemed strange since my car has fully adjustable caster camber plates, which I told this person were on my car, He told me to hold on, went and talked with the so called technician, came back and said, yeah he sees them now that he opened the hood. A few more hours go by and I get another call this time asking me how to adjust the camber using these plates. I explain that once again, if you open the hood and look at the plates, you will see slots and hex nuts that allow the strut to be moved for the adjustment. Finally I get another call stating that the car was done, but this so called tech couldn't get it in within spec, and that it is still a little over a degree out. Ok, so I go down to get my car, pay them $110 for their crappy work, go out and find my car parked drivers side door a foot away from a cement divider in the parking lot. This for most people might not have been an issue, but I use crutches to get around, and trying to climb up over a curb with these is not easy. Just to make it even better though, the divider had thorny rose bushes planted in it. I had to ease the door open without scrathing my paint on the bushes, work my way into the car just enough to where I could start it and back it up enough as not to scratch my door. If this is what Gwinnett Place Ford thinks is good service, then all I can say is WOW. I had a moron aligning my car that didn't want to open the hood, had no clue how to adjust a simple caster camber plate, never managed to get it back into spec even though he claims nothing is bent, and then parks the car of a disabled person drivers side door first, right on top of a thorny rose bush bed. All this idiot had to do was make a U turn at the end of the parking lot, and my drivers side door would have been clear. I tried getting a contact for someone in charge of service, explaining my issue, but all I got was some sales idiot wanting to sell me a car. I will never go there again for anything period.
Best car buying experience ever - Lciamillo
Best experience I have ever had with an automobile dealership. The staff was cordial, helpful and very professional. This is where I'll be buying my next vehicle.
EASY TO WORK WITH & FAIR... - Robb H.
From the follow-up phone calls once I expressed interest in leasing a Lincoln, to signing the lease... it was a seamless, low-pressure experience.
Best deal in Georgia with Mark Cain - Szwajda
Mark Cain was awesome to work with. He got me an excellent deal on the car I wanted with a payment I could afford, a 2016 Ford Fusion I shopped around to other dealerships and received the best deal in Georgia at Autonation Ford in Union City, GA.
Terrible Service - Ryan McGuire
Awful service. Had my wife's car for over 8 working days for an AC issue. Terrible communication about car status, never offered loaner, never fixed the issue car was originally brought it for either. Charged $1,300 for repair that didn't fix the issue then told that another $900 repair was needed. Conveniently did not have the old parts that were replaced to see if they actually were defective. Bring your vehicle here at your own risk.
Very disappointed - JRG
Daughter purchased first vehicle from this dealership, a used truck. Had to replace both cat. converters and front brakes and rotors less than 45 days of purchase. Had been told by salesman (Joe Flanigan) that truck had been serviced and checked thoroughly by service. New brakes pads had been put on bad rotors which chewed them up. Spare tire thrown in back of truck (not mounted underneath). Truck was not cleaned thoroughly as roofing shingles all under bed liner in back. Other problems but to numerous for this review. Contacted owner of dealership but he never responded. Expected more from a Ford dealership. Will not visit or recommend this dealership based on our experience.
Trial and Error - Mr. Rouse
I took my Lincoln Towncar in for an electrical problem. After paying for replacement parts that I did not need, and complaining to the service manager, I finally got my problem resolve. I was without my car for a little over two weeks. The service rep spent more time trying to sell me services that I did not need, instead of working on getting my problem identified and resolve.