Mr. Lewis - Leads by Example - SJC1979
Mr. Lewis was very helpful in the purchase of both a Jeep Grand Cherokee (in 2013) for my wife and a 2008 Dodge Nitro (in 2015) for my son. The salesman Fred that Mr. Lewis paired us with could not have been more helpful, professional and patience . Mr. Lewis went out of his way to locate the vehicle my wife wanted even though it wasn't on the lot at the time of our visit. He arranged to have it delivered, prepped and ready for our second visit for her to inspect, drive etc. His extra efforts went a long way in convincing my wife that this was the right vehicle and the right dealership. Mr. Lewis and his team where the reason we came back to Ourisman when we were looking for a car for my son. Mr. Lewis again took the time to identify several cars that where in our price range, kept in connect with us while we searched and his efforts ultimately brought us back to Ourisman to purchase the 2008 Dodge Nitro, Thank you to Mr. Lewis and his team.
Mr. & Mrs. Pedersen
Love My Jeep - Sonny
I have bought three jeeps and Charlie Wallace is the best. I have sent my son and now my daughter to him. He's the best.
Best dealership in the country - Jeepgirl
If you've ever been disappointed with your current car dealer then come to my dealership Heritage Dodge in Parkville,Md the staff their are great and my sales person Jeff Webber is phenomenal in fact I've already referred several prospective customers to him he's caring knowledgeable and loves what he does which is readily seen by coworkers when I visit the store I feel like I'm walking through my own front door!
Quick to the point car deal. - Huntersmommy2016
I needed my deal to be quick short to the point because we had our 8 month old with us and well you know they get bored! we filled out our application on Friday, went in Saturday and within an hour and a half we had our new suv. Thank you Rich your the best!!
Amanda & Randy Wallace
Finally Excellent Service! - 2012Shadow
After a bad experience with previous service manager(Dave) the new service manager Dan Patzwall is very friendly and caring. I brought my new 2016 Jeep Rubicon Hardrock to set up an appointment to have a recall performed. Met with Amanda Ordos-service advisor. Very sincere person and scheduled my service the next day. When I brought my vehicle in I was greeted with a welcome and smile. This really shows individuals like Amanda and Dan Patzwell really care about their customers. My vehicle was completed early by Mike Kalendek. Vehicle was very clean and Amanda-service advisor once again Thanked me! John
Heritage Dodge, Fiat and Mazda - amsmitty91
Came in to purchase a charger and Michael Phelps and Errol Davis couldn't have been more helpful. Got me what I wanted and I drove off the lot with my new car. The finance Manager at Mazda Tony was very helpful and I didn't feel pressured to buy any warranties. Would highly recommend this dealership.
3rd time buyer - tcrick89
First time truck buyer (Dodge Ram 1500 Quad). I dealt with Laura Mahoney-Hawkins for the last 2 vehicles and will not hesitate to do it again. Quick service, in and out. No BS you find with other dealerships. Great buying experience. See Laura! The rest if the staff was great to deal with as well.
Friendly and fast service - Jones2003
My salesperson, Mr. Evans was great. He was friendly and very professional. The entire process was painless and relatively quick. Couldn't ask for a better experience.
THE WORST DEALERSHIP IN AMERICA - sam
Bought a car last year and was ripped off my down-payment of $10000. So many hiding charges and inflated price from the one advertised. Don't every deal with the used sales manager Jerome, he is the most dishonest man in the world. I've been completely devastated since spending my hard earned $10000 in cook motors.
Best Damn service department in Maryland!!! - ScottyD1963
And again. Best damn service department in Maryland!!!! Always friendly and on the needs of the customer immediately. I would never go an where else.
Liars - Kevmik16
Finance Department lied to me about how the vehicle would be titled and changes the story two weeks after the deal is done. The car was supposed to be titled in both my and my co-signers name and we get a phone call two weeks later saying that has changed. This is something that should have been done at the time of the deal not two weeks later putting our whole situation into a chatotic situation. When the story changes weeks later that is extremely unprofessional and I will never purchase a vehicle from Jones again nor recommend anyone else purchase a car from Jones.
Sexist, condescending men with poor customer service skills - LadyD
I called the Jeep dealership 4/15/2017 and spoke to Jason Price. As I explained my interest in a particular vehicle and proceeded to ask him about the qualifications for the incentives and other questions about the vehicle, Jason was curt with his responses and seemed irritated with me. I asked if I had called at a bad time and whether I should try back at another time. Nevertheless, I told Jason I would visit the dealership the following day, which I did.
Upon arriving, I introduced myself to Sebastian Hardemen, one of the sales associates on the sales floor, and viewed the vehicle I was interested in and sat down to discuss pricing. With pre-approval from my credit union for a low interest rate, I had already informed Sebastian and Buddy (sales mgr) that I planned to use my own financing, so Buddy’s inquiry into my monthly budget should not have been a factor in determining if a deal could be made. Buddy belittled and patronized me on what a monthly budget was according to him. He literally took a piece of paper and began explaining to me monthly expenses for rent, electric etc., as a demonstration of not only what a monthly budget was, but how I should be calculating MY monthly budget for a vehicle. Meanwhile, consistently telling me that I was an intelligent woman.
I am thoroughly insulted by his insinuations and lack of respect for me. Sebastian and Buddy almost refused to give me the dollar amount that this Jeep dealership appraised my current vehicle for as a trade-in, noting that they would roll that number (negative equity) into the total amount of the car. I insisted that I wanted to know the appraisal value by itself without any additional calculations. Finally, before I was getting ready to walk out I was given the appraisal value.
The tactics used by these sales associates were dishonest and demoralizing. As a consumer, I should be given the necessary information I’m seeking in order to make the best decision for me and my budget and not be belittled or invalidated. I left the dealership enraged by the treatment and service I received all around. I do not believe that these men would have spoken to another man in the manner in which they did to me. I highly suggest that this dealership secure bias, diversity training and customer service skills for their staff.
Excellent Service and Service Writter - jacknisley
I called my service writter Chelsea Jefferson at Len Stoler about scheduling an oil change along with changing spark plugs, etc., possibly the next day? She said no problem for the next morning. Upon my arrival Chelsea was reviewing my trucks history and noted at 105,000 the coolant had not been replaced and should be. I agreed it should be done also. I had dropped off my 2013 Dodge Ram 1500 at 8 AM and it was completed while I waited in only a few hours. She is friendly and very knowledgeable about the service my vehicle needs. They have worked on my truck in the past and wouldn't think of going any where else. Nice job!
Great experience - SS 52
It was a 5-star experience. Tina was very great!! She madeven the experience fun and easy. I have already passed her name on to a few friends.
The. Worst. Experience. Ever. - cinderella
The. Worst. Experience. Ever.
And the General Sales Manager – Drew Litherland is the reason.
We went to Adams of Annapolis today, to check out and possibly buy a car. The sales representative was nice and helpful, and we eventually settled on a car we were considering to purchase. Although we had a certain price in mind (who doesn’t), we were open for what they could offer. After the application was filled out and processed, the General Sales Manager – Drew Litherland – came out to talk to us about the price. He threw some numbers on the paper, it was some comparison of the online prices with what they had in stock, saying that they were willing to match it (though we are still not even sure where those numbers came from). As soon as we said that the price was still a little higher than what we were hoping for, he rudely told us that we were wasting his time, started walking away, and told us to call him back when we were ready to buy.
We were very sorry we wasted your time, Drew, but last time we checked, talking to the customers was your job. We were willing to buy the car today. We could even go with your price, because yes, after all, it wasn’t particularly bad. All you had to do is be nice and explain that you could not go lower. Like any normal sales representative would.
You could have made a sale. Too bad your time is too valuable to do so
poor customer service - Anthony Scelsi
no respect given at the service department. its their way or the highway. not too friendly when it comes to warranty work. just needed a zipper repaired on a jeep soft top?