Build your Jeep here! - JP88
We had a great experience buying our Jeep Wrangler Unlimited here from John Treat. If you are thinking about buying a Jeep and have questions, he is very helpful with sorting out all of the different options. The delivery time on our build was fast too!
Vw Passat 2017 se - Lawrence
There were nice customer service and I got the car of my choice. I will recommend them to anyone who want a car to use
Great dealership - Teach67
I have bought 5 Jeeps from this dealership over the years and have felt that I have been treated well . They have bent over backwards to get me the vehicle I wanted within the price range I was comfortable with.
I have never felt pressured into a sale. I also have always taken my vehicles to the dealership for service and have been very satisfied with the service and with the ease in getting an appointment scheduled. Everyone I have dealt with from the service people to the salesmen have made every visit a pleasant experience.
Our 12th new vehicle from Thompson - netracing
As always Thompson delivers everything you would expect from a top dealership. Kathy was very knowledgeable in the product line and with help from Leo and Brandon got me the best price for my trade.
We had a great experience! - ksantopietro6
Our experience with Heritage Chrysler was great! Our salesman, Gerry, answered all of our questions and made it a very easy process. We would definitely recommend him, and the dealership, to all of our friends!
Best Dealership in Edgewood - Michael Price
Great experience buying my Dodge Ram Bighorn..Sales person Tisha was awsome. Would go back again..When it's time for a brand new car
Best Damn service department in Maryland!!! - ScottyD1963
And again. Best damn service department in Maryland!!!! Always friendly and on the needs of the customer immediately. I would never go an where else.
never asked to fix radio but they fixed and charged me 170 - heather
they took advantage of me. I am woman and Asian.
rate is too high and the guy name Michael so nasty.
I said not to fix radio but he fixed it and charged it
WORST CAR BUYING EXPERIENCE EVER! - Upickedonthewrongone
Is there a way to give a ZERO! I had and continue to have the WORST car buying experience ever! Ladies STAY CLEAR OF THIS PLACE unless you want to be harassed and degraded! The management staff does NOT honor their promises or paperwork, take your your money, close deals by any means necessary and phone calls about needing service or utilizing extended warranty go into a black whole. They promise to call back and never do. And to fix a problem, they offer you a new deal, which is to their benefit, instead of make right what was wrong!
Sexist, condescending men with poor customer service skills - LadyD
I called the Jeep dealership 4/15/2017 and spoke to Jason Price. As I explained my interest in a particular vehicle and proceeded to ask him about the qualifications for the incentives and other questions about the vehicle, Jason was curt with his responses and seemed irritated with me. I asked if I had called at a bad time and whether I should try back at another time. Nevertheless, I told Jason I would visit the dealership the following day, which I did.
Upon arriving, I introduced myself to Sebastian Hardemen, one of the sales associates on the sales floor, and viewed the vehicle I was interested in and sat down to discuss pricing. With pre-approval from my credit union for a low interest rate, I had already informed Sebastian and Buddy (sales mgr) that I planned to use my own financing, so Buddy’s inquiry into my monthly budget should not have been a factor in determining if a deal could be made. Buddy belittled and patronized me on what a monthly budget was according to him. He literally took a piece of paper and began explaining to me monthly expenses for rent, electric etc., as a demonstration of not only what a monthly budget was, but how I should be calculating MY monthly budget for a vehicle. Meanwhile, consistently telling me that I was an intelligent woman.
I am thoroughly insulted by his insinuations and lack of respect for me. Sebastian and Buddy almost refused to give me the dollar amount that this Jeep dealership appraised my current vehicle for as a trade-in, noting that they would roll that number (negative equity) into the total amount of the car. I insisted that I wanted to know the appraisal value by itself without any additional calculations. Finally, before I was getting ready to walk out I was given the appraisal value.
The tactics used by these sales associates were dishonest and demoralizing. As a consumer, I should be given the necessary information I’m seeking in order to make the best decision for me and my budget and not be belittled or invalidated. I left the dealership enraged by the treatment and service I received all around. I do not believe that these men would have spoken to another man in the manner in which they did to me. I highly suggest that this dealership secure bias, diversity training and customer service skills for their staff.
Liars - Kevmik16
Finance Department lied to me about how the vehicle would be titled and changes the story two weeks after the deal is done. The car was supposed to be titled in both my and my co-signers name and we get a phone call two weeks later saying that has changed. This is something that should have been done at the time of the deal not two weeks later putting our whole situation into a chatotic situation. When the story changes weeks later that is extremely unprofessional and I will never purchase a vehicle from Jones again nor recommend anyone else purchase a car from Jones.
Excellent Service and Service Writter - jacknisley
I called my service writter Chelsea Jefferson at Len Stoler about scheduling an oil change along with changing spark plugs, etc., possibly the next day? She said no problem for the next morning. Upon my arrival Chelsea was reviewing my trucks history and noted at 105,000 the coolant had not been replaced and should be. I agreed it should be done also. I had dropped off my 2013 Dodge Ram 1500 at 8 AM and it was completed while I waited in only a few hours. She is friendly and very knowledgeable about the service my vehicle needs. They have worked on my truck in the past and wouldn't think of going any where else. Nice job!
Best Dealership Experience Ever - Champions1
I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Internet Sales Rep) to John Barbo (Sales Rep) were immaculate and professional and made my wife and i feel like family. Anytime the owner walks over to introduce himself, that speaks volumes about the company. I have yet to encounter another dealership that seems to put customers above making a dollar.
never buy a car or truck from this dealer ship!!!!!!!! - badtruck10
This is one of the worst dealer ships I have ever dealt with!!! I will never buy or send a friend to buy a car or truck from this horrible place. I will never give them a rating above 0. This is one reason why they only have a 3.5% rating!!!!! NEVER AGAIN I will be contacting Chrysler!!!
poor customer service - Anthony Scelsi
no respect given at the service department. its their way or the highway. not too friendly when it comes to warranty work. just needed a zipper repaired on a jeep soft top?
3rd time buyer - tcrick89
First time truck buyer (Dodge Ram 1500 Quad). I dealt with Laura Mahoney-Hawkins for the last 2 vehicles and will not hesitate to do it again. Quick service, in and out. No BS you find with other dealerships. Great buying experience. See Laura! The rest if the staff was great to deal with as well.