I would buy there again! - amseagle
I'm not your average car buying customer. I am detail oriented and I know the cars sometimes better than the salesman I am working with. Hopefully, between us, I am able to find out what I don't know with the help of a great salesman. Lou Persico at Heritage Honda Parkville fit that description perfectly. If he didn't know something, he found out what I wanted to know. I actually enjoyed working with Lou and I would highly recommend him to others. Heritage Honda Parkville is fortunate to have him on staff. Thanks Lou!
Totally Painless and Even a Little Fun - Jessica
My husband and I had such a great experience buying a car from this dealership. Typically car buying makes me incredibly anxious and uncomfortable, but Goldie put my husband and I completely at ease. He didn't treat us like customers, he treated us like friends. He was so kind, and attentive. Goldie took great care of us, and Isaac made the numbers work so I could leave with my dream car. I would absolutely recommend this dealership to friends and family. Buying a car doesn't have to be a terrible time!
Honda CRV - aschonland
I bought a 2017 CRV and Kean was the salesman. He was great - worked with us to ensure we got a deal. Even tough it was late and then kept the car overnight for our decision.
Great Service and Recommendations! - EgleeZent
The excellent service provided by Tom Henigman at Heritage Honda, in Westminster, was exceptional, he was kind, explained the problem, solved the problem and gave very useful suggestions. This is the most agreeable experience I ever had in an Honda dealer. I highly recommend Heritage Honda at Westminster and especially Tom Henigman for excellent customer service, great!! Thanks!
Repair Review - maxiemom
I had an issue with the electronics in my Civic. I thought it would be a simple fix, but it wasn't. Sam was very professional and explained things very well. When the repair could not be completed that day, I was given a ride home and picked up when the work was complete. I thought Sam was great - I would give him 5 stars.
Awesome Customer Service - Gracie
Everyone I came in contact with was professional & courteous. I had a 2003 CRV which I purchased from O'Donnell 14 years ago. Loved it. Now I plan on loving my 2017. Thank you all very much for your time and effort to make this happen.
Dave Jackson is my hero! - Lorri Ercolani
My son's car was totaled in an accident and we had only 3 days to find a new one. To make matters more complicated, my son lives in NJ....BUT, having purchased our Honda CRV from Dave Jackson last year, I knew he would be up for the challenge. I was 100% right....not only did Dave find the perfect car....he gave us the best price of all NJ, DE, and MD dealers (we compared!). He also had all of the paperwork prepared, and the car completely ready, so the actual purchase was very fast....just what we wanted. I recommend Dave and Bel Air Honda to all of my friends...and will definitely by my next new car from him.
Nicole Harris the BEST Brown's Honda can have ! - Gussie
Yesterday, I was referred to Nicole Harris and all my experiences have been the best. She handled all my requests in a professional manner. She goes beyond to make sure the service work is done well and in timely fashion. Nicole is the BEST adviser I ever had at Brown's Honda Service!
AMAZING SERVICE - Susan Kern
Bought my Accord in June and had a problem in last weekend's slush & ice. The car was under warranty so it did not cost me anything to fix. The person in the Service Dept. (Scott?) was very nice - he answered my questions so I could understand the answers, made sure Honda covered the service (it was a steering problem), helped me get a rental car with Honda's special rates and then got Honda to PAY FOR THE RENTAL!!!!! Not only was Scott a pleasure to work with, the lady in the office (with the red bows on her sweater!) could not have been nicer. She arranged to have the rental picked up at the dealership - no extra travel for me. I've recommended this dealership for sales and service in the past and will continue to do so - they are wonderful!
2013 Civic with Anne Marie - Ksantos82
I had just made the last car payment on my old car when it started acting up. It was a stressful situation that popped up on a Sunday. I live 200 miles from Honda of Annapolis but knew that's where I'd be taken care of the best, so I drove up from Yorktown on Monday night.
By Tuesday at 11am, I was back on the road home after a fantastic experience buying a car from Anne Marie. She was honest, upfront and made the whole process a breeze. It was like having a conversation with a friend when she was telling me about the car. She went above and beyond to help me through the process and was very thorough when answering all of my many questions. She got me the best vehicle to meet my needs at the best price.
I will only buy cars at HoA from here on out and will always ask for Anne. It's not just the stress of buying a new car, but it's the uncertainty of what kind of experience you're going to get when buying a new car. Dealing with anne eliminated any stress and uncertainty. Within 48 hours I went from the stress of car troubles to the joy of a new car and that's all thanks to Anne.
Not professional - Joe
Put my car in for regular service, but also to check why my engine light was on, my power steering pump needed to be replaced, motor mounts, and an aliment. Got the car back - pulls to the left when diving, so alignment sacked. Power steering pump works ok but now makes strange sound- not whining. They did nothing about the check engine light, though they had Carte Blanche. We're supposed to also change battery and cable, not done. Had to have a tire repaired afterwards - they even took all my locking lugs. xxx. Then basically called me a liar when I called to complain. Never again. I usually don't say anything, but this was ridiculous.
I had been looking for a reasonably price car for the... - Mihaddaway
I had been looking for a reasonably price car for the last three months mostly through the internet. I went into David Wheeler to make an appointment for my wife's Honda Odyessy. While there I bumped into Greg Phillips a salesman I had known for a while. He asked if I was still looking for a vehicle? I was. I told him what I had been looking for was a hardtop/covertible. He advised they had just gotten one in and I should take a look. The vehicle was what I wanted. We test drove the vehicle and went back to the dealership. I advised at the time my wife had to see the vehicle before I would make a committment and we set up a time to come back. In the meantime he had taken my information for the paperwork. I located my wife sooner than the appt. and called Greg to advise we would be right back. He put a tag on the car again so my wife could take a ride. We came back did the paperwork, worked out a couple minor problems and agreed to pick up the vehicle in two hours. When we return Greg had had the car detailed, gassed and ready to go. John Ireland had all the paperwork ready and we were done in about thirty minutes. Both these gentlemen were as helpful and courteous as any could be. I would highly reccomend them to anyone in the area who was about to purchase a vehicle. The next day I had my wife's car serviced and the service in that dept. was also excellent.
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