The best Car buying experience we have ever had - Landy
Awesome! That is all we can say. They set the bar for customer service. We are from PA and could not find the vehicle we were looking for, so we decided to expand our search area. I work in the Maryland area and have heard good reviews about Heritage Honda and that is why my wife and I chose to visit the dealership. Lou Persico was our sales consultant, and we can not say enough wonderful things about our experience with him. We also had a great experience with Seth Bond the Business Manager who completed our paperwork with us...no pressure, just downright personable and honest. Even though we live an hour away, we were so impressed with our visit with Lou, Seth, and Heritage Honda, that we would definitely travel back to Heritage Honda to purchase future vehicles.
My advice, if your looking for a Honda vehicle, call Heritage Honda and ask for Lou Persico. You won't be disappointed!!!
Awesome new car! - alh
All the people i worked with made buying my first car a great experience. They were all very friendly and helpful. I felt like they cared on a personal level.
Honda team rocks !! - HappyCathy
Everyone was very professional ,and helped me so much find my dream car..special shot out to Dezmon for your encouraging words ..to speak it into existence (very wise young man) i did and drove off the same day ..i will be using that in my daily life see yall soon when i cash my mega million ticket (spoken) i really enjoyed my experience..you guys are awesome !!!
Excellent service - bobbi123
Setting up the appointment for an oil change was quick. Getting in and out of the dealership during the appointment was quick. The waiting area is clean. The service providers are friendly, polite, and knowledgeable. The cashier was friendly and efficient and explained everything. It is clear that the people who work here are extremely happy and love their jobs.
Purchase of new car - Diane22
Stan was great....efficient and personable.
The whole process from choosing the car and signing the paperwork was quick and enjoyable.
Thank you !
We will definitely recommend this dealership!
Good service experience. - Tesser
Skylar was extremely friendly and very competent. He explained in detail all of the things that they would look at and do for my car.
Pleasant experience - lisat
We purchased a used 2014 Honda Civic. Mike Logsdon was very helpful and supportive throughout the process. He acknowledged the concerns we had and helped us get the best deal. We are very happy with the car and the customer service.
Refreshing review from service writer - adurham03
When the service writer called with the results of the 99pt inspection, he didn't TELL me what the vehicle needed, but recommended services. It was refreshing to not be bullied by a dealership.
New pilot purchase - Marthab
We needed to make sure we give Vicky a rave review. She was awesome with us and even helped with our children who we had brought along. See Vicky you will ne happy you did.
AMAZING SERVICE - Susan Kern
Bought my Accord in June and had a problem in last weekend's slush & ice. The car was under warranty so it did not cost me anything to fix. The person in the Service Dept. (Scott?) was very nice - he answered my questions so I could understand the answers, made sure Honda covered the service (it was a steering problem), helped me get a rental car with Honda's special rates and then got Honda to PAY FOR THE RENTAL!!!!! Not only was Scott a pleasure to work with, the lady in the office (with the red bows on her sweater!) could not have been nicer. She arranged to have the rental picked up at the dealership - no extra travel for me. I've recommended this dealership for sales and service in the past and will continue to do so - they are wonderful!
Bad service dept - Joeyliz
Call Norris Honda told them check engine light was on. They sent two guys out and drove the car to the dealership. Big surprise it broke down right across the street and they had to push it into the service bay. They put a brand-new radiator in it and oh surprise the car still doesn't run. Now they say it needs a transmission. Well who the xxxx drives a car with the check engine light on? Even in the book it says "do not drive your car when the check engine light is on." $1200 for a radiator and now it needs a transmission. Oh, but they'll give us a good deal on a new vehicle!!! Going to bad mouth this dealership to every patient that I see at work and to everyone that I know via Facebook. Oh yeah, they basically treated me like crap when I complained and told us EVERYTIME we asked for a person higher up in management, that they were at lunch. I went back after lunch and was told that now they were in a meeting. Husband was told the EXACT same thing when he went a week later trying to resolve this. I was also told by The service technician that Honda has a safety switch on it that shuts the engine down when the check engine light comes on. Well, my question is this, if you knew that then why did you drive the car with the check engine light on? Basically they broke the transmission and now want us to pay for it.
I had been looking for a reasonably price car for the... - Mihaddaway
I had been looking for a reasonably price car for the last three months mostly through the internet. I went into David Wheeler to make an appointment for my wife's Honda Odyessy. While there I bumped into Greg Phillips a salesman I had known for a while. He asked if I was still looking for a vehicle? I was. I told him what I had been looking for was a hardtop/covertible. He advised they had just gotten one in and I should take a look. The vehicle was what I wanted. We test drove the vehicle and went back to the dealership. I advised at the time my wife had to see the vehicle before I would make a committment and we set up a time to come back. In the meantime he had taken my information for the paperwork. I located my wife sooner than the appt. and called Greg to advise we would be right back. He put a tag on the car again so my wife could take a ride. We came back did the paperwork, worked out a couple minor problems and agreed to pick up the vehicle in two hours. When we return Greg had had the car detailed, gassed and ready to go. John Ireland had all the paperwork ready and we were done in about thirty minutes. Both these gentlemen were as helpful and courteous as any could be. I would highly reccomend them to anyone in the area who was about to purchase a vehicle. The next day I had my wife's car serviced and the service in that dept. was also excellent.
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Honda of Owings Mills