Professional sales people - example2
Bought a RR through this dealership. Mark, the sales guy, was a polite, down to earth, and respectful of our time. He gave us space to think through our decision, instead of being rushed. The rest of the crew there were very nice as well.
Convinced me to buy Jaguar - CJAmies
Staff are knowledgeable, business like and straight. Not a lot of fluff. Gary Pridgeon listened and helped me learn the portfolio, eventually finding the cars that best fit our needs and personality. He handled plenty of test rides and didn't push what we didn't want. Steve in management was straight and made a good first offer speaking a language we could understand. Nick in finance was efficient and offered useful information. In the end they made sure we left with the car polished and have continued to be helpful in teaching us how to get the most of the features. The car performs as expected delivering an overall excellent experience.
Great Group Of People in a great dealership - philMD
I felt great leaving this dealership after my transaction. And i cant say that about any one I have ever dealt with in the past. Great group of people
horrible customer service - rowens
I am such an idiot. I have spent hundreds of thousands of dollars on Jaguar and Land Rover products and purchased them from Annapolis Jaguar and Land Rover. I even purchased a final 50 XK from these people. When I recently purchased a 2016 XF, after purchasing a 2010 XF, a 2015 Land Rover LR4, and a 2015 XK final 50, I had problems with the 2016 XF after just 1200 miles. Check engine issues and stereo issues. They allegedly fixed the problems. Same issues after 6400 miles. I tried to get my money back or a new vehicle. They would not do it. Instead, I basically took a trade in value for a the car because it was substandard. Jaguar offered me 500 dollars towards there products. You know, service cost for a vehicle that continues to break down. I would rather take a lose than deal with this dealership. If you deal with a person named Kenny Held, be prepared to be lied to.
I will never buy another Jaguar or Land Rover. I was loyal to Annapolis Jaguar and when I had an issue, they screwed me and enjoyed it.
Nice job Kenny!
Please, do your self a favor, reconsider buying a Jaguar. More importantly, don't buy one at Annapolis Jaguar.