Very Impressive! - RG
My mother and I had the pleasure of working with Paul Calder, he was great! She and my sister had visited the dealership August 19th. My mother was looking for a Lincoln MKZ and that's when they met Paul. Paul presented vehicle options, prices, lease amounts, and financing. As soon as she got home she told of the great experience they had that day. I actually called Paul later that week and he went over the details for me, we spent close to 30 minutes and it was time well spent. He never rushed, provided great information, and took my questions. I took my mother back the following week on Saturday. We were a little early, Paul already had the MKZ that my mother was interested parked right in front of the dealership. After we took a test drive and talked in detail with Paul, I think he sensed that price might be a sticking point. So while we were inside Paul went outside and pulled preowned 17 MKZ out front and put it in the same place as the new mode. We couldn't tell the difference, looked like it came off the trailer that very day. Well little did we know that this one had 3000 miles on it and the price was right for my mother! It is a beauty!! We got the deal done that day and my mother was ecstatic. At no time did Paul rush us, it was a very relaxed day. Everyone that worked there greeted us and had smiles on their faces. Mr. James Lewis did the financing. Another gentlemen and true professional. I would recommend working with Paul and Jim when you're in the market for a Lincoln. Great experience!
Judy and Rick G.
Best Car Buying Experience - nh girl
This was the best car buying experience we have ever had. They made it painless. I wouldn't hesitate to recommend them to anyone. We will definitely shop there next time we need a car.
Just bought a new car at Irwin Ford - MikeAndJackie
Our salesman was awesome from the first time we called until we finally purchased a month later. He was patient and friendly and helped us with financing decisions and options. This was my first time buying at Irwin Ford and I'll definitely come back again.
Best Sales Experience Ever!! - emtfd27
After searching for weeks for the perfect car and having 3 bought out from underneath us, we finally found the one. Sent in for the PFord price, Mike emailed me back in a matter of minutes. He advised the lowest price they will offer / take for the vehicle. After researching the current offers and financing available; I found out that I qualify for a $500 First Responder cash bonus. I advised Mike and it was easily worked into the financing. Over a matter of a few emails, we had the price, down payment and financing terms set. We arrived later that day to test drive the vehicle, which we absolutely fell in LOVE with. We signed the paper work and set up the delivery date. We test drove and signed the paperwork all within an hour. This was by far the easiest vehicle purchasing experience I've ever had. I'll be sure to email Mike the next time we're looking into purchasing another vehicle, and will be sure to send my friends and family here as well!
The worst customer service I've ever experienced - Ghiaguy123
I purchased a certified preowned vehicle from this dealership and after two weeks the motor blew up and they did not stand by me or help in anyway shape or form to rectify the problem. It was the worst car buying experience of my life
no pressure sales 10 stars - Shawn O'Toole
this is now the 2nd truck i have lease from best ford bill my salesman for both is a great guy i have never such a down to earth salesman i hope hes there when i return in 3 years for a new one. jack in finance was also great. no short on working for the customer 100% . i would recommend this dealer to all my friends and family. it is one to check out .
Professional, accommodating great service - Ford guy
Needed an oil change sticker and my truck ended up having a recall I was not aware of. Needed my truck to pick up child from school which they were still working on so Tim arranged for a rental and worries were gone , truck was completed that evening. Great service would highly recommend to everyone, thank you guys!
Experience from xxxx. DONT GO EVER! - nancie7870
First, the sales Manager Tim tried to quote me a price that was listed several thousand dollars than what cars.com Guru, Kelly blue book and other sites had its worth. He finally came down about 3-4 weeks later when he couldn’t sell the car and went to true car with a lower price but still higher than what is expected for this car. The next day I gave them a check to pay off my car loan at my bank. It took them from Thursday night to Wednesday morning for this to be paid despite me handing them a cashier’s check. Meanwhile I was still accruing interest and paying 2 car loans at the same time.
Then when I received the car it did not have manual, which was listed on the check off list of items that came with the car. I was asked to come back at a later date to pick up the manual. I was also told at the time of delivery that the second set of keys I was promised would have to be reordered, as they did not work. I was asked to come back to have them paired with my car. I came back a few days later and spent more than an hour waiting for the keys to be delivered but there was a failure with the Internet connection. I had to speak with the general manager who asked me to come back at a later date for the keys. I was given the wrong manual for the car at that time and Tim the sales manager said its not a big deal we gave you a hybrid manual when I didn’t but a hybrid. He gave me a really hard time and the general manager Rob said he would get me the correct manual. I noted at the time that the car mats were frayed and asked for new mats since it stated on my inspection checklist that they passed inspection. Tim the Sales manager said well you bought a used car and refused to replace them. Rob the general manager said he would replace them for me. I also noted that the chrome pillars on the drivers side door had been damaged from someone trying to break into the car they had a bit of rust on them, this passed inspection??? The service manager Jim Kelly said it's not that bad. I asked for them to be replaced. Rob the general manager at first didn't want to replace them but later agreed he would. I spoke with Jim Kelly the service manager and he said they could not be gotten that they were a special item. I went on the Internet and in 2 minutes found them for 45.00 I called Jim back and he said oh I was going to call you, Ya right. I told them I found them and he said he was going to get another set from another company for 100.00 Really?
I had to go back to this dealership several times to get everything fixed. When I picked up the car after 5 weeks the pillars that they put on were scratched. I was told whenever you come back for service we could change it. Also the mats they gave me were wrong, they were rubber and not the cloth ones that came with the car. I spoke with Rob again and he said he would order them and get the new pillar without a scratch and that they would be in in about 2 days and said that Jim Kelly would call me. Well that day came and no one called and Jim said he knew nothing about it. It took me another week to finally get the mats and chrome pillar issue resolved. BTW Rob and Jim wanted me to give back the rubber mats despite me using them in the interim. I said, really? For all the hassle you put me through. I kept them after Rob agreed I could.
Finally Barry the sales guy and Tim the manager told me that if I did service at their dealership I could get a loaner. They were proud to have a fleet of about 38 loaners . After I bought the car they said no loaner only for big repairs and they only have about 8 loaners.
Eric Johannssen and Patrick were nice in service department. Tim was horrible as a sales manager and forget about Jim Kelly. He does not care about customer service or customers and does not follow through on anything. He should be fired! Everything got fixed after 7 weeks of xxxx. I recommend you stay away from this place especially for service and their prices are above average for selling.
Terrible Customer Service - macnerd
Edit: Within a few weeks of purchasing a vehicle from this dealership we noticed that there was pretty substantial dry rot on the tires, causing them to be unsafe to drive. The car had been sitting on the dealer lot for several months prior to purchase, and this issue should have been caught during their rigorous "safety inspection". Luckily we bought the factory warranty for this car, because another Lincoln dealer has done well over $1,000 in other repairs to the vehicle that weren't caught during this wonderful "inspection" they did prior to selling the car to us.
When I called the GM Tim Horgan about this issue, he had a condescending attitude about it and flat out refused to provide a safe set of tires for the vehicle - despite the tires (and the car) being covered under the Massachusetts Used Vehicle Law. Definitely not going to let this end here, and wanted others to know that there is definitely something to these other negative reviews on here. You'll pay a little extra at the Lincoln dealer a few miles North of here, and now I know why.
It seems like it's been a long time since someone wrote a review of this dealership, I'd like to add my 2 cents into the mix just in case you were hesitant after reading the others.
Over the last few years various circumstances have caused me to be involved with helping friends and family purchase roughly 7 cars at 7 different dealerships (albeit mostly Ford). Working with Linda Roccoforte in sales, Alan Hollis in finance, and the General Manager Tim Horgan was an absolutely wonderful experience. They were honest, friendly, treated us like family, and had an attitude that showed they were prepared to give an exemplary customer service experience you'd expect when buying a Lincoln. They even sold us the car under their list price (which was already under KBB) to meet our budget, which on used cars in the internet age is unheard of.
I am picky, and we were on tight time constraints when purchasing our beautiful used 2011 Lincoln MKZ but Linda, Tim, and Alan as well as the folks in service went above and beyond to make sure we got in and out of the dealership as quickly as possible. If you're looking to purchase a new or used Lincoln or Mazda and want to avoid the transactional experience you'll find at the other "big name" Lincoln Dealer in the area - take a stop at Champion and ask for Linda.