Best service best service people - mshredl
I have been a customer of Continental Acura of Naperville for 7 years and the reason I have been is because of the great people and the great service.
Chris Papo has been my main service man (my go to guy) ever since I purchased my first Acura.
I have since purchased 2 more Acuras not only because I like the vehicles but because of the great service, support and service personnel making Continental Acura of Naperville my dealership.
I like going to a dealership where they know my name and we can talk business and chat about ever day things that go on in our lives.
I also would like to give a shout out to Shirley Defino the best receptionist that alway greets me with a smile and a big hello. Her friendliness lets you know that you are more then just another customer and she always goes above and beyond by making sure I know how many loyalty points are in my account and what value the points will bring to me on that given day.
Warranty issue - RDX Steve
Service department kept me informed throughout the week my car was in service. I never had to call to find out what was going on.
Knowledgeable and easy to deal with. - petepisa
Chris Eugenis and all his people are knowledgeable and straight forward to deal with! Matthew Rau is attenative and expedites the process to get you into your car and out the door.
BEST SERVICE EVER - Craig K
Cathy Kacor is the best Service Adviser, Whenever I have a question or need help she is always there to help. I had a window problem not working right on my RDX and right away she had it reprogramed and knew what the issue was very impressed.
Best Salesman I've ever dealt with - Manosis - Manosis Kundu
I have been loyal Arlington Acura in Palatine customer for last 16 yrs. Each time before buying I tried other Acura dealers but every time when I compare Arlington Acura is the best. Last 2 times buying was super pleasant, because of Muhammad Patel. He is a gem of a person, understands your needs and accordingly suggest the best one for you. by far is the Best Salesman I've ever dealt with anywhere.
Great Experience - Thankful_1
Matt at the Service Desk is always a pleasure to work with. I met the GM, Patrick Dazzo and he made it a fantastic experience. He was so accommodating, kind, and caring! Thank you for the great experience! Excellent service all the way around!
Good Purchase Experience - Greg
My purchase experience was smoothly executed, inoffensive and met my expectations for a car purchase transaction. EJ was pleasant to work with, followed-up promptly where needed and helped with several special needs - including the return of a rental car I was using.
Will definitely go back - IO
Nick was awesome! He made putting on the license plates on my car super easy.. he was very attentive and was very nice and we had a great conversation! Will definitely go back when he's there
Scott Firth is great! - Matt S
I leased a 2017 MDX from Scott Firth. He was great! He patiently showed us all the features of the car and made us aware of all the options available. This was a amazing, low pressure experience that allowed my wife and I to make an informed decision.
I definitely recommend and Acura of Libertyville. And next time I want to buy a car, Scott will be the first person I talk to.
Fast, easy, and very efficient - Andriy15
I drive from Chicago to Merrillville for a 2014 MDX. Sean Skaggs made it the best car buying experience I ever had. Steve the finance manager made me finally believe they are all not pushy. If you want to have a great experience, see Sean at Muller!
Worst experience ever. avoid this place at all costs. - KelseyDavis2017
Buying my car through these people has been an absolute nightmare. After only three weeks of owning my car it began to show signs of mechanical breakdown and after bringing the car in the problems I was having were not addressed/ were unfounded by the dealership. I got a second opinion from a certified foreign car mechanic and there were over seven thousand dollars in repairs. (The scam extended warranty they sold me wouldn't cover anything) When I brought this information back to the dealership they claimed it was not their problem and they are not a certified Mini Cooper dealer and wouldn't know much about that particular car seeing as they are an Acura dealer. After fighting with the dealership that these damages be repaired they finally agreed to help and towed my car in. I thought for a moment that perhaps they were going to help and turn things around...out of the three problems they fixed the smallest. They patched the other, and ignored the biggest issue out of the three. When I came to pick up the car my check engine light was still on, so there is most likely a fourth, undressed problem. I would also like to add that the mechanic working on my car had driven my car home from the city (on my permission) because he said "he couldn't drive it long distances in the city to make sure it was working properly." (his round trip is about 45 miles) While I did give him permission, I am realizing he drove my car for many miles with that check engine light on!
When my mother and I went to pick up the car the check engine light was on and my gas was on empty. I asked the porter girl why my gas was left empty and why the engine light was still on. She went and got my mechanic and he point blank said "I am already doing a $1,500 favor so the gas is not my problem. I left you with at least thirty miles" My mom and I got quiet because the whole thing was uncomfortable. (I am from the suburbs and it was major traffic so now we had to worry about getting home/finding a gas station quick. Because actually my fuel gauge counts down to how many miles you have and it said 12 miles left. I was not asking he filled the tank. just that he left it at where I had it which was about 10 dollars worth.)
I then asked about the engine light and asked if he could please turn it off. As he walked away with another employee he said, very loudly, "You know, you try to help someone out and they just treat you like xxxx." And then he looked back at my mom and I. My mom and I were beside ourselves. I left the dealership in tears. Ultimately, I was told he couldn't turn off the light because they didn't have the tools to activate the switch. I would have to find a certified mechanic. I don't even know if he checked the check engine light or why it was on, so I was forced to drive home (50 miles) on a check engine light and search for a gas station. My car is still leaking fluids and I now have to get it looked at again by a third party. I plan on going to the BBB and I am currently talking with my Lender.
Sales & Leasing Consultant
Arlington Acura in Palatine