Loving my new dealership - Shabanks
I've met a beautiful saleswoman by the name of Shelley Barr. If you see her run fast as you can..she'll find the car of your dreams. Make you fall even more in love and make you buy it.. lol...this is an awesome place to purchase a car, truck etc. I'm a new owner of a beautiful 2011 BMW...whoooohooooo
Very Nice experience - paige2017
Deanna was very pleasant to work with. She did a very good job in meeting our needs when buying our used vehicle. She followed up with all of our questions in a timely manner. I look forward to working with her in the future.
Used car - Jesse 187
Very friendly and out going she helped me find a car I wanted and the process went great diffently come back for another car in the future
Feeling Greatful - Rdubthe2nd
I was glad that my time spent at the dealership was informative and helpful. Diamond seemed very knowledgeable and showed great patience while helping me through the process. I look forward to returning to this dealership for any and all future business and service.
Top Reviewed Specialists At This Dealership
Exceptional Customer Service - GSAJJONES1970
My husband and I went to pick up our 2013 GMC Terrian from being serviced at Courtesy Buick GMC in Crystal Lake, Il. We received the Devastating news of high repair cost with NO WARRANTY two-days before Christmas. My husband had previously spoken to David Schurch who appeared very positive and helpful. Due to the notice of concern and compassion of Rik Fregia, we were able to "Trade-In & Purchase" in a SMOOTH TRANSITION 2017 GMC Terrian! David Schurch and Rik Fregia went above and beyond to ensure that we received exceptional customer service. We will forever be customers and referrals all of our family and friends.
Angela & Gregory S.
Easy transaction, cool guy - Cjackson2020
Mr. Beckett helped me with the purchase of a 2013 Cadillac XTS. He's a knowledgeable sales rep, was able to give me options and answer any questions I had. I had gone to several dealerships before Castle and I would recommend this place, in particular Paul Beckett, to anyone looking for a honest deal and a painless transaction. I would rate my experience as excellent.
Thanks for the car,
Great price and service ! - James Thompson
I usually dread going into the dealership to buy a new car, however the experience I had purchasing my Buick from Dave Weber was a very pleasant surprise. No high pressure sales tactics like I ran into at the first Buick dealership I went to. Instead, Dave made me feel very comfortable and answered all of the questions I had about the different options that were available on my Lacrosse.
After the test drive, when it came time to talk numbers the price he was able to offer me was very competitive and I also ended up getting a great deal on my trade too. Service after the sale has been great too, when I went to pick up my new car the next day everything was ready to go, no hassles and he gave me one more walk through of all the features to make sure I knew how to use them.
The whole experience was better and much quicker than on my previous vehicle, and because of that I've referred several of my friends and family to him, so if you're looking for a Buick/GMC vehicle call the dealership and ask for him, you'll be happy you did.
2nd purchase from Bill Kay a success! - abc123
Last Wednesday I bought a used car with Bill Kay and traded in the Acadia I had purchased new 7 years ago from Bill Kay. Both experiences were great. This year, Roger was great to work with and so patient and kind with my daughter and me. I had a few scratches buffed out yesterday and that was quick and positive as well.
Truly a WOW experience - JK
So let me start by giving you some context... I called up a friend in the car business and asked him to give me his best price on a very specific vehicle. He game back with a figure of $530.00 per month. I asked him if this was the best price he could give me...He assured me that this indeed was the best price he could give me and the best price around so i figured this is how much the vehicle would cost. Keep in mind he works for another GMC dealer so we are comparing apples to apples. He stated that he was going to have to order the vehicle in from another dealer and that he would have locate it. I just had this feeling that i needed to shop the price just to make sure. I called 4 other GMC dealers and gave them the very same spiel. I gave them the specifics of the vehicle and stated that i was looking for a 39 month lease. I told them that i do not like to haggle so please give me your absolute best price. One dealer came in at 555 per month, another came back at 521...another at 509 and then the last one which is Fox Valley Buick GMC came back at a stunning $469.99. I said...No sir...Maybe there is a mistake. I gave him all the vehicle details again and he said...Yep 469.99 is our price. I was like..Wow...ok ill be in today to look at the numbers. His name was James...And he said, that's great...When you come in, please ask for Justin Mansk. He is our sales manager and he will work with you directly. I walked in to a very nice showroom and was immediately greeted by the receptionist. I stated that i was here to see Justin. Within seconds, he walked out and introduced himself. I explained to him that i was given a price over the phone of 469.99 and i was just waiting for him to say yes BUT...That didn't happen! He goes yes that is our price but i want to go over some numbers with you so that we can see if you qualify for any additional incentives. We started playing with some numbers and monthly price started dropping from the already low quote. I seriously thought that I was on a game show being filmed...I asked him how he could get the proce down so low from a price that my friend said was the best he could do. Justin took the time to go over the numbers with me including how things were calculated. Long story short, my friend called me back and was able to offer a lower price than that of Justin's offer. I told him what the offer was and he found a way to beat the offer of 439.99 and get it to me for 421.00. I am not going to tell you what vehicle it was due to privacy and the discretion of the dealer but i chose to work with Justin and Fox Valley Buick GMC because i asked him for his best price and he truly put his best foot forward..I wish my friend could have done the same thing. The experience did not stop there. The vehicle i wanted had to be ordered from another dealer. My friend called me and asked that i put a deposit down before he could order the vehicle. I asked Justin if he wanted to take my credit card for a deposit to order the vehicle...He looked at me and says " When you work with me, you are family and family does not do that. Your hand shake is enough assurance for me so i will not need a deposit from you". This truthfully has been the best experience i have ever had at a dealer. I was so impressed that i referred a family member to them the following day and he also bought the same vehicle. This dealership and the people that comprise it are absolutely top notch. They ARE willing to go the extra mile and truly build a relationship with you. Please go see them as i am positive you will have the same experience i did.
Two cars within 6 months - Natalie
I needed a new vehicle in July, and after having such bad experiences with another dealership choose to check out D'Arcy. That's where we met Mitch, and we are so thankful we did. He is very knowledgeable and took our family's needs in to consideration. It was such a great buying experience, that 5 months later when my husband needed a new car we were back, buying another Buick with Mitch. The employees at D'Arcy are friendly, professional, and take the time to get to know you. Even their service department is great. When we take the cars for oil changes everyone is professional and welcoming.
Lynn & Tom are good local dealers - Ty Webb
Have bought a few vehicle from this dealership and would highly recommend them to others in the area looking for a new or used vehicle. They can also locate vehicles for you and get you a good used vehicle if you like. Small town values and good honest dealers.
Go to Kentland and see Emerson Sondgerath Chevy/Buick.....
Purchased a new Sierra - Williamson
I couldn't be happier with my decision of purchasing a new 2015 GMC Sierra form Hove Buick GMC. They are unlike other dealerships out there that want to go back and forth haggling with you! They shot me their best price up front and didn't mess around. I highly recommend this dealership if you are looking for a laid back, no pressure, friendly experience!
Tom Bertic is the guy to see...OUTSTANDING! - MPagel6
Searching for a used Buick Enclave and could not have had a better experience than the one I had with Tom Bertic! Purchased a 2011 Enclave CXL with everything on my wish list and Tom helped make it a smooth and painless process. We were able to negotiate to my price point and I drove away a happy man.
If you are looking for a quality used car, head over to Woody Buick GMC and ask for Tom...You'll be so glad you did!
Positive Experience - Scott and Sheila Mann
My husband and I just had a horrible experience at Harbour GMC.. We walked into Paul Sur and we were treated with kindness and respect.. Charles was able to find us the exact truck we wanted and we were given a loaner car until are truck came in 2 weeks later . When we went to the dealership to pick up the truck Charles took the time to explain all the amazing things the vehicle could do . He also took the time to sync up all of our phones and explained that we could get free oil changes and regular maintenance for 2 years . . When we were leaving the dealership we were thanked for coming in by Charles., Jeff Hall the sales manager and Mike Sur the owner . We have never experienced that before with any new car we purchased .. We try to tell all the people we come in contact how great we were treated at Paul Sur compared to Harbour GMC in Portage.
Service Appointment not honored - jagwolf
Scheduled an appointment for Tuesday, November 22, 2016 at 6:00pm. I have the confirmation email that my appointment was set. Went there and was turned away because the appointment time was already booked and they couldn't fit me in for a warranty oil change. Even though I have an appointment confirmation they still would not service me. Never going back there again. They lost a customer and many other customers as I will be telling other people the treatment that I received.
great experience - New purchase
My husband and I had a great experience purchasing our Buick Encore at Mike Haggerty.
We had the best salesman Brad. I would recommend anyone looking for a vehicle to stop by Mike Haggerty. They had the nicest and most friendliest customer service.
Great dealership! - LovemyEquinox
I was very pleased with everyone I dealt with during my purchase of my 2016 Chevy Equinox (used). I was starting to seriously consider replacing my 2007 Equinox and checking out several dealers. All promised they had a new 2016 "just waiting for me". Reichert sent me an email that while they did not have a new 2016 available, they did have a used 2016 that might fit the bill. I got to the dealership right around 6pm ( they close at 7), just to check it out. Decided to buy it and Charlie (sales) Dave (sales manager) and Jim (finance) worked very late so I could take the vehicle home that evening. This is our second vehicle we have purchased from them and couldn't be more pleased!
Great experience - mzmath114
I had a great experience at Haggerty. My salesman Arben worked very hard to get me in a vehicle. Manager Lavonse was also great. I am glad I came to this dealership.
Great Service - snowqueen
Very helpful at taking care of my questions and promptly diagnosing my vehicle. Thrilled with my experience. Everyone was so friendly, even the other customers in the lounge.
Telephone Solicitation Abuse - LAWRENCE ACTON
Rizza Buick, Tinley Park, Il called excessively as my lease was coming up they started at 9 mos left in my lease. To make matters worse after turning in my leased Verano I received no less than 6 calls to turn in the car I already turned in. I asked them not to call me on all of these calls,. After the 4th call I called the sales manager and he confirmed I would not be called. 2 Hours later I received a call from another sales person to turn in my car. It gets worse, I filed a complaint with Buick Corporate Office, and received an e-mail verification from the dealership General Manger that I would not be called and within a week of this confirmation I got another call about turning in my leased vehicle that I already turned in.. These guys are in a class with the worst spammers and are diluting the Buick brand to "sleazy". I find it unconscionable that the sales people do not perform their due diligence on prospective buyers and continue this absurd and abusive behavior.. These nuisance and unwanted calls went on and never an apology. . I truly question their procedures and service standards and would never use Rizza Buick again. They certainly don't have a service recovery strategy in their playbook.
BUYER BEWARE, sleazy sales organization. I recommend to any potential buyer who considers this dealership, be prepared for an unprofessional and unwanted obnoxious phone solicitation by Rizza Buick of Tinley Park , Find another dealership if not another manufacturer as I understand these call manifests are provided by GM, GM Financial and On-Star.
Good deal - Chevy Guy
We are very pleased with our buying experience at Schimmer Chevrolet in Mendota, IL. We drove over 70 miles to work with Sales Consultant Raul Diaz Jr. who helped me and my family find a new 2015 Suburban LT. We needed a big vehicle to accommodate my large family (4 young kids and one on the way). We wanted seating for 8 passengers. Raul found us the Suburban with a second row bench seat which will accommodate multiple child car seats. Next, we had two older vehicles to trade for the 2015 Suburban. Sales Manager Nick Organ helped make the deal work for us. Raul and Nick gave us top dollar for our trade-in vehicles and a great price on the new Suburban. We highly recommend Schimmer Chevrolet in Mendota, IL for any vehicle purchase.
Deal Maker - AlBellecomo47
Great Dealership!! They work with you to get a deal you're happy with. Great Service Manager John Hayes. They insure you are satisfied with you're experience at this Dealership. Great staff too.
Best Selection of Luxury & Exotic Cars; Great Service - dinok2
I love my car from Lucky Motors. I was very fortunate to be able to work with Roman. His technical expertise and sales style enticed me to buy. Many dealers sell cars that they don't have any knowledge about but that was not the case with Roman. He took me through all the ins and outs of the car before and after the sale. He was very trustworthy and really knew his stuff. He also worked above and beyond to make my sale happen. Thanks!
A timely service appointment - Jeeper121
I came into Connors for the first time for a simple oil change that my local dealer could not get me in for. The service department with Blake and Ron was great, I was in and out in a timely fashion and treated like family. I will certainly be back for all my service needs!
Check engine light still on - John plumley
Purchased used jeep. When i test drove it no problems, when i picked it up check engine light was on. They got it to turn off but came back on next day. Took it back next day and let them keep it whole day, replaced some hoses, but light is still on and they dont seem to concerned. Seems like they got the light to stay off til i payed for it and then i was out of luck, guess they got one over on me. I just want it right,i know its used but this is ridiculous. Do not recommend this dealership.
A very enjoyable experience, Exceptional customer service. - Rev
Mr. Maday, and the business manager Ms Trina Christensen made my experience here very memorable. Their professionalism and customer service, has to be the very benchmark of the automotive sales industry. Will highly recommend Arnie Bauer Buick GMC Cadillac based on my experience with them alone!
best deal ever - Chicago Joe
I went to Harvard Chevrolet to see what kind of good deals were available for a 1500 series crew cab pickup. The staff was able to explain and find the best deals on 2015 models, but then we found out that leasing was not available as part of the deal.
I was discouraged, but not the Harvard team. Dan, Todd and Gregg worked together to make me a great offer on a 2016 GMC Sierra 1500 that had everything I wanted, and the right lease terms too. I drove away in a beautiful new truck and a big smile on my face.
Thanks again to Dan, Todd and Gregg. You guys and Harvard Chevrolet ROCK!
bad company who abuses employees - cortezsavage
they allow management to physically abuse employees. they underpay employees and screw them on bonuses. the owners are wonderful but they don't see their management running the place into the ground.
The Mayo Clinic of car sales - DocDave92
We were very satisfied with our experience at Grossinger. James was very helpful and entertaining as we discussed cars and all the details I would definitely recommend Grossinger and the Mayo Clinic of car sales (that would be James Mayo).
Bait and switch at its finest - Jasmine E
Previously purchased a car from them and had a great experience. This time? Not so much. First, I called and was told upon running my information that I was APPROVED for $20k, no money down. Now, because I've had some bad experiences with car dealerships previously, I tried to confirm preapproval or APPROVAL?? I was told that I was approved. So I send in all my paperwork and verified whether it was confirmed. I was told it was. I get a phone call a few days later asking if I was able to send in the information prior to my appointment?? I ask what paperwork, since I had already sent everything in. Apparently, one person received it and a completely different person had no idea. I go in for my appointment, wait for 3 hours and I'm told my license was suspended. I leave and immediately get my license issue corrected, called back to advise them that it was done and rescheduled for the following saturday. Now, I'd asked that they verify all the necessary information prior to my new appointment as I didn't want to make an unnecessary trip again. For the next 3 days, instead of receiving calls as I had asked, I had to do all the work. Asked if my license was verified as being valid (which I, myself was able to do) I was first told no, they weren't able to reach anyone at the secretary of state's office.now I found that odd, since I was able to do so (despite long hold times).at this point I'm told no one had actually called because they were too busy, but assured me it would be done before my appointment. I had to continuously call to verify whether they had done this and kept being told it was busy, call volume was high, etc. Called the day before my appointment and one of the girls tells me that it was still showing as invalid through the automated system, I had to keep explaining that it needed to be through a live person as I had an issue with the automated system as well. Finally, another young lady says in the background "let her know I verified it. I was on hold for like 40 minutes" ok fine. So I ask, as I had continuously done during previous conversations if there was ANYTHING else needed before I make another trip. Once again, I'm told no, the bank has already given the approval, all I need to do is come in and sign my paperwork. So I leave work early saturday, and come in and wait for another 2 1/2 hours. I even stepped into Kevin's office once he was done with one customer to ask if they were waiting on anything? I'm told no, they're just busy.now in the meantime, they had asked a question on whether i had another checkstub as the ones that I had provided didn't show a full time employment status. I explain that I've been out a few days over the past few weeks as my mom was ill, but provided another pay stub anyway & my offer letter indicating my monthly pay. So, about 45 minutes before they close, Kevin sends one of his assistants in to tell me they need ANOTHER checkstub & they can't do anything for me at the moment. she then explains that hes TRYING to get me approved, but right now I need a $1k downpayment. how did we go from a no money down approval to a $1k downpayment once I'm there. So I tell her, this is the 2nd time I've come in after doing ALL the legwork & asking multiple times what else was needed. So I asked to speak directly with Kevin...so once he's done he comes in and I let him know I'm upset... I'm told "you can be as pissed as you want, we still need another checkstub" so at this point, I'm MORE upset because Kevin himself had told me that everything else was done, as of our last appointment. he tells me "well maybe I made a mistake but we need another checkstub" so I ask WHY didn't someone tell me, & I would've waited until I had gotten my newest check and waited until then to come in.Kevin: we need a full time checkstub.me:Ok,WHY did everyone tell me everything else was done if thats the case?Kevin: *slaps desk* we need a full time checkstub, bring me that and we can get it done.Me: ok, when I bring THAT in, it will just be another issue.Kevin: *slaps desk* I need a full time checkstub. now at this point, I'm upset because as opposed to addressing the errors that were clearly made, he decided to continue being condescending. Then tells me "you can lower your voice, or I'm NOT selling you a car" oh really? after YOU made the errors that caused me to be upset in the first place. So I continue asking, why wasn't I told this prior. At which point he tells me, he's done and he's not selling me a car. So I say FINE!!! I ended up speaking with the manager Morry, who listened to my concerns, however, I'm sure it ultimately fell on deaf ears because its one person and Kevin is part of his staff. He told me that he would wait until Kevin calms down and would see if he wants to do business then. I declined and asked how fairly I'd be treated at that point and I let him know I'm not going to beg anyone to take my business. 1 sale may not mean much, but word of poor customer service travels.
Rogers Auto Group
Sales and Leasing Consultant
Anthony Buick GMC
Sullivan Buick GMC