Good Guys, Great Experience, Beyond Thrilled - GB&grateful
We had been looking for just the right car for me to drive for the past several months. We are picky like that. We knew what we wanted and were willing to wait to find it. Always in the back of our mind was the hope that we would be able to give our business to someone we felt good about.
When we drove into Sullivan and we walked up to the counter my husband was delighted to see his name up on a screen behind the desk with the appointment documented. He felt like a VIP and we both appreciated the warm friendly greeting. We met Dale that Saturday morning and he had no idea we had just come off a nightmare of an experience at a dealership the night before. An experience that had both my husband and I feeling a little skeptical about starting our search over again.
Dale was friendly and clearly interested in making sure we had the best experience possible. He talked to us and truly listened to our story about unexpectedly having to buy two vehicles since Jan. 2017. He accepted without question that we were here to see one car and one car only the silver Acadia they had. He listed to why this car fit our needs and didn't even utter the words "well we have plenty to show you if this one isn't for you." To both of us this spelled "RESPECT." The night before had almost become a game for the two sales reps who clearly were on a mission to get my husband and I to say yes to something we just weren't sure about.
We did the test drive and the car met all our picky standards. It was clean, well maintained and to top it off Sullivan had just put new brakes and tires on the vehicle. Dale educated us. We had always thought that buying the Acadia from a dealer other than GMC would get us a better deal. Dale explained that they take pride in the vehicles they sell and they want their customers to have an amazing GMC experience truly a good experience overall. We came to know that at Sullivan they are a family and want to expand their family tree to include their next satisfied customer.
When it came to pricing they spoke the truth they were the most competitive price we had seen and the shape and features on the car we could not argue with the final offer. Dale and the other manager we worked with knew we had one other car we wanted to see. They offered to let our car sit and take the Acadia to that other dealer over 30 miles away just so we could get a better feel for it and know it wouldn't be sold if we wanted to return later that afternoon to pursue the deal. Who does that?
I am picky I want a used vehicle that was taken care of the way we take care of cars. So after going through the car another time I noticed that on the drivers and passengers doors the bottom weather stripping was worn and fraying a bit. I asked Dale to check how much it would cost to fix as this would be something we would need to address if we agreed to purchase the car. For me it was both for function and aesthetics. This also gave my husband and I a chance to talk. By the time Dale came back to tell us what he had found out we had decided this was the car, these were the people and the deal was a great one we were ready to agree on. When Dale came back with what the cost of the weather stripping was both of thought that this wasn't a deal breaker and when we got home we would take care of it. To our amazement Dale kept talking and stated that he had talked to his manager and they were willing to do the work and split the cost so that the car would come off the lot as the perfect car for us. This was like God's blessing on the deal. Okay so at this point I did my happy dance.
Without exception everything they said they would do they did. They were as excited for us as we were to be getting our new vehicle. Dale was personable, kind, down to earth, and treated us with the kind of confidence that made us feel like we mattered and like he was proud of his product.
We came from Green Bay WI to look at cars that weekend and the best endorsement I can give is to say when we need a vehicle again there is no doubt we will check in with Dale and Sullivan GMC to see if they can help us.
Give yourself a treat and at least give Sullivan and (Dale) a chance.
Great sales experience - SusieMZu
Chris Williamson was so awesome in helping me find the right car for my family and budget. He listened to me. He was very knowledgeable about the cars. I would and always do recommend this dealership to others.
Perfect service - flenorlbrett
No complaints. Service was fast, efficient and easy to understand. All questions were answered accurately with solid detail. All employees went the extra mile to get the job done
Top Reviewed Specialists At This Dealership
Simply the best - Yoyo1023
I had a great and easy time finding a car at the gary lang dealership. Ricardo did a fantastic job finding a car that fits me best.
Great Experience! - mary lopez
Mike did a great job. He helped me from the moment I came in and he made sure I drove out. He worked with me on what I could afford. After 2 dealers and 7 hours later he made the transition easy and pleasant. He was up front and no games.
Zaya was great in the finance department. Again up front and no games.
Great, amazing, friendly service! - Kristin Dafcik
Went to the dealership with a car in mind, it was a Ford. They told me they owned 2 Ford dealerships and got Exactly the car I wanted and drove it here. I have done my research and went to other dealerships to get prices on the same car that was in another state.
Mike King spoke to me like a person and not an uptight know everything sales person. It was probate best car buying experience I have had. I have owned about 8 cars. I will recommend this car dealership to everyone I know.
Great deal caring salesman - Joeyboy69
I was looking to purchase a new Buick Encore 2016 and salesman Che Bass took a great deal of time with me to get the best deal possible. He also explained all the features on my new Encore and took me for a test ride. He was also very patient with me while negotiating my deal. I would definetely recommend Castle Buick to friends.
Excellent service - Trushik
Good communication with experienced professionals. Quick and easy and friendly personnel. I really appreciate this service and would like to recommend my family and friends.
Great Dealership! - ewaoehmke
One of the best buying experiences in my life! From the salesman JR, to the sales manager Tom and the Finance manager Rob I would definitely recommend this dealership to everybody.
Truly a WOW experience - JK
So let me start by giving you some context... I called up a friend in the car business and asked him to give me his best price on a very specific vehicle. He game back with a figure of $530.00 per month. I asked him if this was the best price he could give me...He assured me that this indeed was the best price he could give me and the best price around so i figured this is how much the vehicle would cost. Keep in mind he works for another GMC dealer so we are comparing apples to apples. He stated that he was going to have to order the vehicle in from another dealer and that he would have locate it. I just had this feeling that i needed to shop the price just to make sure. I called 4 other GMC dealers and gave them the very same spiel. I gave them the specifics of the vehicle and stated that i was looking for a 39 month lease. I told them that i do not like to haggle so please give me your absolute best price. One dealer came in at 555 per month, another came back at 521...another at 509 and then the last one which is Fox Valley Buick GMC came back at a stunning $469.99. I said...No sir...Maybe there is a mistake. I gave him all the vehicle details again and he said...Yep 469.99 is our price. I was like..Wow...ok ill be in today to look at the numbers. His name was James...And he said, that's great...When you come in, please ask for Justin Mansk. He is our sales manager and he will work with you directly. I walked in to a very nice showroom and was immediately greeted by the receptionist. I stated that i was here to see Justin. Within seconds, he walked out and introduced himself. I explained to him that i was given a price over the phone of 469.99 and i was just waiting for him to say yes BUT...That didn't happen! He goes yes that is our price but i want to go over some numbers with you so that we can see if you qualify for any additional incentives. We started playing with some numbers and monthly price started dropping from the already low quote. I seriously thought that I was on a game show being filmed...I asked him how he could get the proce down so low from a price that my friend said was the best he could do. Justin took the time to go over the numbers with me including how things were calculated. Long story short, my friend called me back and was able to offer a lower price than that of Justin's offer. I told him what the offer was and he found a way to beat the offer of 439.99 and get it to me for 421.00. I am not going to tell you what vehicle it was due to privacy and the discretion of the dealer but i chose to work with Justin and Fox Valley Buick GMC because i asked him for his best price and he truly put his best foot forward..I wish my friend could have done the same thing. The experience did not stop there. The vehicle i wanted had to be ordered from another dealer. My friend called me and asked that i put a deposit down before he could order the vehicle. I asked Justin if he wanted to take my credit card for a deposit to order the vehicle...He looked at me and says " When you work with me, you are family and family does not do that. Your hand shake is enough assurance for me so i will not need a deposit from you". This truthfully has been the best experience i have ever had at a dealer. I was so impressed that i referred a family member to them the following day and he also bought the same vehicle. This dealership and the people that comprise it are absolutely top notch. They ARE willing to go the extra mile and truly build a relationship with you. Please go see them as i am positive you will have the same experience i did.
Lynn & Tom are good local dealers - Ty Webb
Have bought a few vehicle from this dealership and would highly recommend them to others in the area looking for a new or used vehicle. They can also locate vehicles for you and get you a good used vehicle if you like. Small town values and good honest dealers.
Go to Kentland and see Emerson Sondgerath Chevy/Buick.....
best deal ever - Chicago Joe
I went to Harvard Chevrolet to see what kind of good deals were available for a 1500 series crew cab pickup. The staff was able to explain and find the best deals on 2015 models, but then we found out that leasing was not available as part of the deal.
I was discouraged, but not the Harvard team. Dan, Todd and Gregg worked together to make me a great offer on a 2016 GMC Sierra 1500 that had everything I wanted, and the right lease terms too. I drove away in a beautiful new truck and a big smile on my face.
Thanks again to Dan, Todd and Gregg. You guys and Harvard Chevrolet ROCK!
Purchased a new Sierra - Williamson
I couldn't be happier with my decision of purchasing a new 2015 GMC Sierra form Hove Buick GMC. They are unlike other dealerships out there that want to go back and forth haggling with you! They shot me their best price up front and didn't mess around. I highly recommend this dealership if you are looking for a laid back, no pressure, friendly experience!
Had a wonderful experience here at Mike Haggerty Buick GMC - Trucklordmaster101
Great Customer service friendly staff layed back
Knowledgeable and very helpful salesman named Jeff Amacher would definitely recommend this dealership for anyone who loves GMC BUICK and wants a great deal amazing rebates
Positive Experience - Scott and Sheila Mann
My husband and I just had a horrible experience at Harbour GMC.. We walked into Paul Sur and we were treated with kindness and respect.. Charles was able to find us the exact truck we wanted and we were given a loaner car until are truck came in 2 weeks later . When we went to the dealership to pick up the truck Charles took the time to explain all the amazing things the vehicle could do . He also took the time to sync up all of our phones and explained that we could get free oil changes and regular maintenance for 2 years . . When we were leaving the dealership we were thanked for coming in by Charles., Jeff Hall the sales manager and Mike Sur the owner . We have never experienced that before with any new car we purchased .. We try to tell all the people we come in contact how great we were treated at Paul Sur compared to Harbour GMC in Portage.
Midweek Acadia oil change - MrandMrsD
Called in the morning for an oil change appt for same day (Wednesday). Weekends can be busy, I hear. One was available for time I wanted. Bill in service had me out in about 35 mins. Service tech was Riley.
Thank you Tim Yurs - Laura J
My computer system would not sync with my phone. Even though I did not purchase my vehicle from this dealership, Tim Yurs took his time to show me features on my car and correct my problem. I will definitely be back to see Tim for all my future automotive needs. Thank you Tim!
This is a place to find your next car. - Sylvia Schneider
I can not say enough about the people at this dealership.... we were not mobbed as soon as we walked onto the lot... we took the time to look around before we decided to go inside...we were greeted by a young lady who called for a salesman to help us. We met Ray, and from there our adventure began. If i ever had to purchase another car, I would go back to this man in a heartbeat. He was fun, made the process very easy, and a real pleasure to work with.
From the men who bring you your car, to the young lady who walked us through the use of our new vehicle , to the finance department , we were met with smiles and a feeling of welcome.
This dealership has a top notch staff... kudos to you Ettleson Cadillac-Buick-GMC, Inc.!!!!
my experience - Harper, Greg
Great people,great deal, great experience . I would come back to buy again and I would highly recommend Dralle to all my friends and family.
Great Service - snowqueen
Very helpful at taking care of my questions and promptly diagnosing my vehicle. Thrilled with my experience. Everyone was so friendly, even the other customers in the lounge.
Good deal - Chevy Guy
We are very pleased with our buying experience at Schimmer Chevrolet in Mendota, IL. We drove over 70 miles to work with Sales Consultant Raul Diaz Jr. who helped me and my family find a new 2015 Suburban LT. We needed a big vehicle to accommodate my large family (4 young kids and one on the way). We wanted seating for 8 passengers. Raul found us the Suburban with a second row bench seat which will accommodate multiple child car seats. Next, we had two older vehicles to trade for the 2015 Suburban. Sales Manager Nick Organ helped make the deal work for us. Raul and Nick gave us top dollar for our trade-in vehicles and a great price on the new Suburban. We highly recommend Schimmer Chevrolet in Mendota, IL for any vehicle purchase.
Bait and Switch - Andrew C
I went in looking to take advantage of year end rebates on some of the 2016 GMC SUV's because I still owed on my trade in and these rebates would more then cover the negative equity. Well I found an option I just loved but do to credit issues it was not going to work the way I wanted it to. Instead I was told that they 100% could get me the same car used but only one model year older with 17,000 miles at a monthly payment I could afford. I was told it was a done deal and that I could pick the car up the next day. But I get there the next day to find they were now trying to get me to buy a different car and told me that was the only one I could get in to because of credit. Now the done deal for the vehicle I want will cost me $2500.00 down.
NOT WHAT THEY PROMISED ME!
Bait and switch!
They did this same thing a few years before when my girlfriend at the time bought a used Ford Flex. They quoted us the price over the phone and when we arrived the the price had gone up by $3000.00.
Quick and Painless!! - LindaLarry13
I bought a car from Steve, he was the best salesman I ever dealt with. And his boss Mr. Casino should be called the Miracle man! He got me financed when everyone else said no. Please go see these two if you want a great experience!!
Best Selection of Luxury & Exotic Cars; Great Service - dinok2
I love my car from Lucky Motors. I was very fortunate to be able to work with Roman. His technical expertise and sales style enticed me to buy. Many dealers sell cars that they don't have any knowledge about but that was not the case with Roman. He took me through all the ins and outs of the car before and after the sale. He was very trustworthy and really knew his stuff. He also worked above and beyond to make my sale happen. Thanks!
A timely service appointment - Jeeper121
I came into Connors for the first time for a simple oil change that my local dealer could not get me in for. The service department with Blake and Ron was great, I was in and out in a timely fashion and treated like family. I will certainly be back for all my service needs!
What a dealership should be - T.Ferguson
Not your typical dealer. They go out of their way for their clients and truly try and make the car buying experience as easy as possible. Family owned and it shows. No bs here! I HIGHLY recommend you take a look at this dealer when shopping around.
Check engine light still on - John plumley
Purchased used jeep. When i test drove it no problems, when i picked it up check engine light was on. They got it to turn off but came back on next day. Took it back next day and let them keep it whole day, replaced some hoses, but light is still on and they dont seem to concerned. Seems like they got the light to stay off til i payed for it and then i was out of luck, guess they got one over on me. I just want it right,i know its used but this is ridiculous. Do not recommend this dealership.
No Problem - retired 2014
I stopped at Harbor GMC to see about an oil change for my car. I received great service the people were courteous. I will go back since it is 5 minutes from my house.
GREAT GROSSINGER AUTOPLEX - Cad.sell4321
James Mayo really goes that extra mile to help you get a great deal on your vehicle purchase.Very down to earth also.My day at dealer was actually fun.
Thank you Aaron i appreciate your service. - Sri
I went to Naplentons Schaumburg Buick GMC. I was greeted by Aaron young salesman, Who made me feel comfortable at Showroom and he showed us around and guided us through the available Buick Enclave deals.
I was afraid to go show rooms to because of my past experiences with Nissan Arlington and other showrooms, Aaron was the guys get in touch with me Texted for a couple of weeks about deals in Buick Enclave.
I was not in rush to upgrade my old vehicle but he and his Manger made my mind to buy a vehicle with a better deal.
I must say that this was my best car shopping experience ever. The salesman Aaron and His Manager was very informative and Aaron was answering every Technical question of ours patiently after couple weeks.
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