Wonderful Experience - Victoria
From the moment I walked through the doors, I was treated with respect. Chloe was amazing - she was very knowledgeable and professional. She even celebrated my purchase with buying ice cream sandwiches! It is the little things that make an experience even better.
Brief - Gerritt J Van Wagenen
I had researched vehicle on Cars.com; so, experience was brief. Agreed to buy on phone call w/ Adam Murczek in about 2 mins. Picked car up a 3 days later. Everything went smoothly; car in like new condition. Adam & Dallas both helpful.
Top Reviewed Specialists At This Dealership
Great Experience - Jacob Safarik
I got the car I wanted for a fair price and both John and Jacob were wonderful to work with. I'm excited to be an Infiniti owner!
Leasing two new cars - sloaner7
We leases a new QX 50 and QX 60 from Motor Werks. Geno and Malik were a pleasure to work with and I would definitely buy or lease more cars from them in the future.
Sales and Leasing Consultant
Great experience but had some downfalls. - JC
Overall, working with Erik Martinez was a great experience; however, dealing with Chad Simon was absolutely horrendous. Upon discussing some concerns over the condition of the vehicle, he was unhelpful and did not try to help the situation at all. While discussing our six hour drive to get to that dealership we were met with the answer "I did not tell you to come down here." Usually in a business setting, managers clean up for the salesman if a bad impression is made, but in my experience our salesman, Erik Martinez, had to clean up for his unprofessional, unfriendly, and downright rude manager, Chad Simon. If I had to rate my experience concerning only the time spent with Erik it would be a 5/5, but if my review was only based on what Chad "offered" it would be beyond poor. A special thank you to Erik Martinez for trying to make the situation better and offering an apology on Chad's behalf. Would fully recommend working with Erik Martinez, but highly caution against working with Chad Simon.
Above and beyond our expectations - knobtab
I recently serviced our JX35 at Fields Infiniti and had an amazing experience. David our service writer handled the entire process with such professionalism and great detail. I felt very comfortable with the entire process and will definitely return with both of our Infiniti's moving forward.
Great Service! - Traci_ILL
I found a vehicle online and set up an appointment to test drive. When I arrived the dealership was extremely busy. Sales rep Craig, was able to get me in the vehicle right away even though he was working with another couple. He wasn't pushy and listened to what I was looking for. I ended up purchasing the vehicle I test drove. I had the pleasure of working with sales manager, Jadrian. He was fair, straight and to the point which made the process stress-free. Ray, the finance guy, was super nice and personable. I'll be purchasing my next vehicle from Berman of Infiniti without a doubt! Thank you all so much! This was the best car buying experience I've ever had!
Jadrian's remarkable customer service continues to exceed my expectations as he has gone above and beyond to assist me with an issue I'm having with my plates (not the dealership's fault - State of Illinois issue).
Great service - tadaka21
Had a very positive experience. Stevielyn was knowledgeable and worked with me to get my car for the price I was looking for. Would definitely recommend
Fixed the front bearings - GERARD MOONS
Your service manager, Gerard, was very attentive and help...and I believe he solved the noise problem we had in the front of our vehicle.
INFINITI of Naperville
Berman INFINITI Chicago
Vehicle Delivery Specialist/Aftermarket Specialist
Motor Werks INFINITI in Barrington