Excellent experience - Rod Sauza
From the moment we walked into the dealership, Luke made sure I would enjoy my experience. He was honest and fought for me to get the best deal he could for me. Thank you Luke for getting the car and the deal we wanted.
Best sales experience with Adam, mike and jon - Utaj
Very cooperative, helpful and informative. Great experience. Will recommend dealer and sales people we worked with. Adam made sure we got the car we want in our budget. Jon made our experience memorable with his sense of humor. Mike is a one of a kind manager. He has great people skills. He is friendly and respectful. He caters to your needs and doesn't just depend on his sales reps to do the work.
Top Reviewed Specialists At This Dealership
Vehicle Delivery Specialist/Aftermarket Specialist
Awesome experience at Infinity of Clarendon Hills! - LCJ123
My wife and I spotted a certified pre-owned QX80 on Infity of Clarendon Hills' website, reached out to Gary Muller, who was all over it and guiding us each step of the way. He responded promptly to are inquiries and did a great job.
Jeff Walker, our sales consultant was extremely kind and considerate. We showed up w/our 10 and 11 year old kids and Jeff, Gary, Andreaus and the entire Infinity team made all of us feel at home.
Everyone was very knowledgeable, made what can be a trying, challenging experience pain free. The staff had done its homework on values of what we were seeking to buy and to trade in. Based on our own rear guard and analysis, Gary, Jeff and the team were within range and worked w/us on price and valuation such that we felt we ended up in "win-win" position.
It costs nothing to be kind. For Gary, Jeff and everyone we dealt with, genuine kindness was ubiquitously evident - towards us and our entire family. Lastly, I was left w/the distinct impression several times, had we decided not to purchase an Infinity from them, their attitude and kindness would not have changed one bit.
Bought a 2015 jeep - Jennaw
Dodie was awesome and everyone made every effort to make sure that I got the best deal. Great dealership! I would strongly recommend this dealership to friends and family.
Great Buying Experience with Excellent Service!!! - ryguy5
My wife and I came into the Motor Werks dealership to test drive a used Infiniti QX60. We received exceptional service and no pressure about the purchase. We took our time to think over the decision and received a personal follow up from Ali to see if we had any further questions he could answer. We returned to the dealership to finalize pricing, and met with Ed to discuss the warranty and the specs on the car. We greatly appreciated the honest insight, so that we could feel confident with our decision. We felt a personal connection with both Ali and Ed, which made this buying experience enjoyable and memorable. Tony personally guided us throughout the warranty packages and took his time. He was very patient to make sure we understood everything that was covered with our warranty. He worked extremely hard to help us get the BEST interest rate from the bank. Thank you Motor Werks for your commitment to customer service. We look forward to bringing our business to you in the future!
Service appointment - Infiniti2010
Tommy always makes sure you get in and out of the dealership without having to wait around if you don't want to, or have another appointment. He understands time is valuable.
Very good - Darrin
Dealership worked with me to get a fair price. Vehicles were clean and in good shape. Gregg was informed on each of the vehicles. I recommend to anyone give this dealership a try.
Exactly what a car buying experience should be!!! - Karyn Laskey
We had an amazing experience at Zeigler Auto Group in Orland Park. We walked in with the expectation it would be like every other car dealership, it was the exact opposite. Our sales person, Gary Balestri was upfront, honest, genuine, and extremely easy to work with. The rest of the staff was attentive and helpful. Customer service and satisfaction is clearly at the top of everyone's priority list. My family and I actually enjoyed the experience and left there with a car that perfectly fit our family's needs and budget.
Literally the 1st time I felt the need to leave a bad review - Mason313
I emailed back in forth with Joey Gesauldo and talked to him on the phone before I committed to driving a 544 mile round trip with my wife and 2 year old son to trading in our car for a smaller more fuel efficient used car I found on their website for $7872. Since I assumed it is slightly unusual to trade in a car of higher value for a "downgrade", I shared the reason for our decision. My wife was recently diagnosed with stage 3 breast cancer and is currently under going chemo treatment and we want to reduce some of our bills to help us through our difficult times. It would have been easier to not bring my wife and son along, but she needed to go along to sign over our car. I don't expect to get special treatment for sharing our troubles, I just expect someone to hold to their word.
From the pictures online, the used 09 altima looked very nice for the year and price. I specifically asked if there was anything wrong with it that I couldn't see, as I didn't want to travel such a long way with my family to find any unpleasant surprises. I was assured that this was a "clean" car and had been throughly checked. Upon arriving at the dealership, I was happy with the looks of the vehicle with keeping in mind that is was a cheaper used vehicle. It wasn't until I started it up to find that the check engine light wouldn't go off. I realize this can be pretty meaningless, but not something you want to see on a car that had been "throughly" inspected. Also taking a closer look at the rear fender, we found extensive bubbling rust/corrosion in the fender well and the start of rust on the other rear fender. At this point, I wasn't very happy that i wasn't told of this because I don't expect a 09 to have so much corrosion. Although at this time, I was considering purchasing the vehicle if these issues could be worked out.
During our email exchanges and phone conversation, Joey reassured me that the dealership has a "price match guarantee", that they could match or beat any offer I received from competing dealerships. I told him I had recieved one offer for $11k and gave him the details on our car using their website's trade-in app. He reassured me several times that matching that number shouldn't be a problem and the offer could be higher once we brought the car in. He told me several times to make sure to bring in a copy of the competing offer. I made it clear, that the deal could only work if I received a similar offer. When we got there, they only got the vin number and mileage off our car. They didn't ask to drive it or look at it closer. After a few minutes of sitting there, three employees came out to tell us that they couldn't honor the agreement due to having the altima we were looking at at such a low price and that the other dealership only offered the 11k due to over charging for their car. Mind you, none of this was brought up beforehand. They said the best they could do was a straight up even trade.
Joey said very little during this discussion, letting the older employees do the talking for him. We left without him acknowledging him going back on his word or any sort of apology. He went inside before we left and never said another word to us. I couldn't decide if he was too ashamed to talk to us, or if it was just easier to ignore my wife and I.
I left feeling like instead of receiving any sort of compassion for our situation, they were like hungry sharks with the scent of blood in the water, hoping to prey on our perceived vulnerability.
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