Attentive and quick - Murphyt
I recently brought my moms ES in for service to Bredemann and Christine had met me at my car and asked how she could help. I didn't have an appointment but she got me in anyway. I had mentioned that My mom needed minor body work. Malinda was quick to get a body shop over for an estimate. I was offered a shuttle service but the down time was nice. Thanks Bredemann for the quick and attentive service!
Lexus ES 300 H - Dschweig
I was very impressed with Ali's presentation on the lease process as he set up examples. We went from buying the car outright to deciding I should lease my car. The investment was affordable and didn't effect my personal investments. Marks follow up call gave me the wrap around feeling that I was an important client. This is the fourth Lexus to be bought at Lexus of Naperville in my Family. I arrived today and my day was planned for me. Signing papers then working with Bill also a great personality. His suggestions made sense as to packages to purchase. Then working with Violet the Wiz on all the accessories, I learned a lot including things I didn't know about my other Lexus. She offered to answer any questions in the future and was a great communicator checking to be sure I understood how to use the accessories. I'm busy now doing my "homework", learning more about my new car. Mark went above and beyond to be sure I was satisfied with my car even purchasing from his own pocket half of the mats. Getting a new car is thrilling and the team of Mark, Ali, Bill then Violet made it a 5 star experience.
On the downside this is a premier Lexus dealership. i think the dealership could have done a better job of making the entire interior cleaner and should have replaced the mats. When I saw them for the first time today I was instantly disappointed as they weren't in the car originally. The beige mats were bleach white clean but no longer matched the carpet. Secondly, I don't think people who actually send you people that buy a Lexus would be pleased with a 500 off a used car as a goodwill gesture. (My aborist gave me 500 dollars for getting him 5 new clients and my total years bill was wiped away) lastly a suggestion for the future, giving the client a list of information necessary to purchase the car.
Thank you to the dealership for picking me up and bringing me to the dealership.
Follow up on a return payment - Gli
3 weeks and still waiting for my money from a protection plan for my tire. Worked with this dealership for 12 years and never had an experience like this.
Excellent Experience!!! - BlackBeautyOwner
I initially went into McGrath Lexus of Westmont to peruse their current inventory at that time. I met with Justin Storandt, whom was highly recommended by a close friend from my job. I test drove several vehicles, and finally decided to purchase a 2015 ES 350. It only had 5560 miles on it. I was very pleased with how Justin made my buying experience painless and effortless. I will definitely purchase my next vehicle from him. He was very professional, patient, knowledgeable, and personable.
Great experience - Lexus
Just got my used Lexus from McGrath Lexus in Chicago. Mike lagiglio (salesman) went above and beyond to make the experience great. Would recommend to both Mike and McGrath Chicago to anyone looking for a vehicle.
Easy transaction - jayrech
Found a 2016 model I was looking for and the whole purchase process was very easy. The sales person I dealt with was Mario Pac and he was very courteous and never pushy. The facility is really nice and I'm looking forward to coming back for carwash with my kids and let them have some fun here.
One small negative: Since the car I bought is "used", this dealer's policy is to fill up the gas tank to only 3/4 which was very surprising. I was told that the buyer gets a full tank of gas only on a new car.
Exceptional - Jeanie
My experience with Dan was exceptional throughout the process of trading my ES 350 through financing a new 2017 RX 350. Anyone looking for an opportunity to lease or own a Lexus contact Dan at Lexus of Orland.
First time car buyer at 53years of age - LisaR
Marc Lovejoy is Awesome! I am 53 years old and this was my first time buying a car. He is a man of integrity. He will not allow you to get in over your head. Marc will make sure you leave with a vehicle that fits your budget and lifestyle. Marc is forever my salesman and Lexus of Merrillville is my dealership for life!
Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Completely Amazing Experience! - DDSD
Recently purchased a used RX from Gary Chan. He was patient, knowledgeable and made the purchase completely enjoyable.
Further, as a dealership they stood behind the product. We returned for an adjustment that was part of the purchase agreement. They made the adjustment and made an additional repair. They not only fixed the obvious issue but addressed the possibility of any future problem. I can't explain how pleased we are with every aspect of this experience with Lexus of Highland Park. They truly went above and beyond!
Senior Sales Consultant
McGrath Lexus of Westmont