Great Service Techs - ADJohnson
Stopped in to the Quick Lane, and received immediate, no wait attention, and incredible service from technicians Stacy and Brian. Stacy took the time to walk me through all of the parts underneath the vehicle, and things I should pay attention to for future service needs. He also explained the benefits (price and service) of scheduling oil changes with Quick Lane. I highly recommend the Quick Lane service center.
Creme de la Creme - Dehmlow4
After buying my second car from Skip Warren and being assisted by Brandon Wiley, I am convinced Buss Ford has the nicest and most helpful sales team in McHenry County. Skip went out of his way 4 years ago to get a young college student with bad credit (me) into a nice car that was reliable and affordable. Today I'm happy to shake his hand as he hands me the keys to my 2016 Ford Focus. Thank you Skip, thank you Brandon and thank you Buss ford! You take the hassle out of buying cars and make your customers feel like family.
Keep on truckin' - Ford Forever
We recently brought our F-150 to the service department for the 150000 service. We wanted belts, hoses, brakes, and the oil cooler / air conditioner serviced. Marv called us several times while the truck was being serviced to confirm if we wanted a particular item replaced. The work was done in a timely fashion at a reasonable price. We will be going back to Fieldhouse for future service work.
They never cease to amaze us - carlroll
I'll start by saying my father in-law recommended Napleton to us when they were on Vincennes in Blue Island. We just bought our 5th car through them and it's the 3rd car from Napleton Lincoln. It was Napleton Lincoln Mercury, but Mercury no longer produces cars. Scott Burdelik has been our salesman 3 times now. He never pressures us, but sure does work hard to make it possible to get fine automobiles that we liked but feel we can't afford. He knows our tastes in vehicles and that we need comfort for road trips which took us to Alaska 6 times, and to the Canadian Rockies quite a few times. That said, tells a lot about how important it is for us to have a reliable vehicle. We traded in a 2012 MKZ that never had any problems. NAPLETON lINCOLN in BLUE ISLAND has earned our trust and our compliments.
Wonderful car buying experience - previous GM buyers
All of the employees at Terrys take the time to show you all the vehicles that you may be interested in. We have recommended this dealership to friends and family.
Lied, tried to slip in fee they said was free - Brendan Appel
Not often does one get up and leave a dealership in the middle of signing your lease, but when you've been lied to as much as Napleton Lincoln lied to us, that's exactly what happened.
We should have what was coming as so many things the two salesman helping us (Tim and Matt) said ended up not being true. We were looking at leasing a 2017 Lincoln MKX. They had a gray one on the lot, but my wife wanted a white one, which she told them several times. After driving the car & calling back, Tim told her the lease we wanted would be "$614/mo", but that they would have to locate a white one. My wife asked if he could do any better & he said he could get it down to $599. When I talked to him, Tim claimed his manager (Nick, who we'll hear about more in a moment) said the best they could do was $614, but if we wanted a white one, the price now went to $628 "because the $614 price was only for the gray one in stock," which was never the case.
We also asked many times, & were told each time by sales, that there was no disposition fee. Having just paid one on an Infiniti, this was important to us. They assured us several times that there was no fee.
To make a long story short (one that has many "changes" like the price issue above), we finally agreed on a price & a car that they would locate. I wrote them a check for the first payment & fees, & since it was late on Tues., they promised to work on getting us the car first thing next morning so we'd have it by the weekend.
As is their bad norm, no one called us the next day. We had to call them, and it seemed they were in no hurry to find our car or confirm its arrival. After many calls from us to them (never the other way around), they promised to have the car by the next day (Thur.).
Arrived at 10:30 a.m. to sign the docs. I signed many preliminary docs (incl forced arbitration - reason enough to shop elsewhere), & then waited 1+ hrs b/c lease wouldn't print. After noon it printed; they hand wrote 2 changes: name of leasing co & changed the disposition fee from "N/A" to $395. I told the fin. mgr we were repeatedly told there was no disp. fee. He calls over the manager (Nick), who claimed it had to be written up that way, but that "you won't have to pay it." I can read & am a contract lawyer, so I noted that if I signed the doc, I would absolutely have to pay the fee. He then claimed it was incl. in monthly payments (it wasn't, and can't be). Then he claimed we couldn't change anything on the lease, even though they changed two items themselves. Nick was simply lying & insulting my intelligence in my own area of expertise. It was like 30 years ago in the bad old days of shady car dealers, which is what Napleton is.
I asked him to show me where on the lease anything he was saying was true; his response was to say, "I'll just give you your check back. Sorry we can't do business." No, Nick, you were sorry you didn't succeed in pulling a fast one on me & ripping me off. Went that night to Wickstrom Lincoln in Barrington & got an even better deal from an honest dealer. Stay far away from these shiesters.
Repair - Booski
My gear shaft was replaced but they failed to put a tray that goes above it back so wires are exposed! I called and emailed several times , finally came back in and spoke with Larry who said he would order the piece, I still don't have it and it's been over a week!!
PERFECT!!! - mark s foster
Jose and his team at Bull Valley Ford are TOP NOTCH. They went above and beyond to make sure all of my expectations were met. I will definitely be returning and sending all my friends and family to Bull Valley Ford.
Thank you soooo much!!!!
Del. of new tr. All del . Opp. Installed top quality job ! - Martys2017
My salesman, lanney Altop, handled everything for me! No need to go through service! He made sure all of my needs were met, from the sale end to the service end. Everything the service department did (installing bed liner, soundproofing and rear wheel inner liners) was handled expediently and professionally. I'll be back!
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
Tried to buy a new model from this dealership and they... - greenchicago
Tried to buy a new model from this dealership and they could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I would bug them to find me a "dealer trade" in the area but it was never successful. They were also never able to give me any window (approximate) for delivery. My car was dying, but they would not give me a loaner so I would wait. I ultimately found a gently used demo at another dealership, and cancelled my order. As soon as I called to cancel, they offered me a loaner! Imagine that... I have since gone there for service, and so far it's been acceptable service-wise, but I wish Ford would more thoroughly test their software before releasing "upgrades" that just cause buggy behavior in their My Ford Touch system.