Second experience was much better and great deal!!! - Suzette J Glynn
After this dealership realized I wanted more on my deal they were willing to have more accessories added. So when I went there a week later they made me a better offer on the extra items. Andre Green and the owner Mr. Sutton went above and beyond to give me a better deal. I would recommend this place to anyone.
Creme de la Creme - Dehmlow4
After buying my second car from Skip Warren and being assisted by Brandon Wiley, I am convinced Buss Ford has the nicest and most helpful sales team in McHenry County. Skip went out of his way 4 years ago to get a young college student with bad credit (me) into a nice car that was reliable and affordable. Today I'm happy to shake his hand as he hands me the keys to my 2016 Ford Focus. Thank you Skip, thank you Brandon and thank you Buss ford! You take the hassle out of buying cars and make your customers feel like family.
Awesome customer service and very helpful! - Danielle
When we walked into fieldhouse ford we didn't know what to expect because of our situation. Andy Hebda was so helpful, professional and friendly. Will defiantly be going back to him for all of our future vehicles. Great experience!
Went out of their way - Khan
After other dealerships were not able to help me Brian and his managers Nick and Kirk got me a great car. I have already started telling friends and family to go get a great deal at Napleton Lincoln
Wonderful car buying experience - previous GM buyers
All of the employees at Terrys take the time to show you all the vehicles that you may be interested in. We have recommended this dealership to friends and family.
Poor Customer Service - Spanky
Took my truck in Tuesday morning for what I thought was an alignment. Was told I needed new front brake pads and rotors costing hundreds of dollars. Not happy, but what can you do? Said OK.
Was told they needed a part and it wouldn't be in till Wednesday morning. They would put it in right away and call me. By late afternoon on Wednesday, I called them since I hadn't heard a word. Was told the part would be in that night and they would have it ready by Thursday morning. Asked why they didn't call and let me know. No answer to that.
Thursday morning comes and goes. I called again. I guess the phone only works in one direction at that place. Was told the mechanic was at lunch and he was about halfway through. ???????????? Finally got a call at 2:30 in the afternoon that the vehicle was ready.
Let me see.......3 days to replace front brakes and no phone calls till the end of the third day. Unacceptable. Obviously, I will not be returning here for any future work on my truck.
Terrible - Fordguy746
Asked for a price for a trailer receiver while getting an oil change and the older gentleman at the service desk made me feel like a burden for wanting to spend money here. He said rudely "I'm busy I'll get to it when I can." Also he was very rude to his younger fellow employee. I'll take my business elsewhere. Also the oil change was more expensive than advertised on TV.
Worst car-buying experience ever! - Doc
Buying a car shouldn't just be a hassle, afterall...it's an investment and your interaction with the dealership and salesman should be a personable experience.
I was never more disappointed, than my experience with this dealership and everyone encountered. First, I made an appointment to see a Lincoln. When I arrived at the time scheduled, I see the beautiful car on the lot, waiting for me...
Well...not really waiting for me as I approached the car and noticed it was being driven by the manager. A salesman comes out and I tell him about my appointment. This salesman was as dry as Texas dirt! No personality, it was a very hot day...he didn't even offer a bottle of water or drop of rain!
So someone takes the car in the back. I'm thinking they're going to prep it for show...not so. They bring the car to me, smoked in...ashes in the seats...smelling of food. Really? How professional, so you don't take my inquiry seriously?
Ok, I take a test drive and inspect the vehicle. Go in the dealership, the salesman doesn't say a word to me...he just starts creating paperwork. He gives me a low ball offer for my Jaguar and doesn't negotiate the price of his Lincoln...even after I mention some very noticeable flaws.
Talk about a waste of time!!! I can't imagine this place treats EVERY customer like they treated me? Even my guest noticed the rude treatment and suggested I not patronize this dealership.
I've been treated better at a fast food restaurant. So if I'm spending $30,000...treat me better than the price of buying a burger!!!!
As bad as I want this Lincoln, I refuse to be treated like I'm doing this place a favor...spending my hard-earned dollars with the "walking dead!" I wouldn't buy a windshield wiper here! All money is green, regardless of who holds/spends it!!!
The discrimination was very noticeable. Ugh!
I would mention names, but I can't...I wasn't even given a business card!!!
Can't even take the time to call back - Jmallen815
Tried to buy a truck today left multiple messages Rick called once did my credit and never heard from him again. Had a 5000 down payment I would have put on the truck. Said he was going to call back in 15 min and here it is 5 hours later and no call. I wouldn't recommend this place to anyone they have the worst customer service. And they close in a half hour and live 2 hours away. I'm going elsewhere so should you
Require deposit on sight unseen car - J C
Made arrangements to look at and possibly buy a car. Had issues with not getting straight answers to some questions, but possibly got that straightened out the night before on a phone call. Later that evening they decided to say they needed a deposit on a sight unseen vehicle. Sent them a response to tell them they lost a sale. Remember that there are no regulation regarding deposits. Change your mind, or they change the terms, you are out your money.
Tried to buy a new model from this dealership and they... - greenchicago
Tried to buy a new model from this dealership and they could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I would bug them to find me a "dealer trade" in the area but it was never successful. They were also never able to give me any window (approximate) for delivery. My car was dying, but they would not give me a loaner so I would wait. I ultimately found a gently used demo at another dealership, and cancelled my order. As soon as I called to cancel, they offered me a loaner! Imagine that... I have since gone there for service, and so far it's been acceptable service-wise, but I wish Ford would more thoroughly test their software before releasing "upgrades" that just cause buggy behavior in their My Ford Touch system.
Wow, a dealership with no hard pressures. My husband and... - AlexisG
Wow, a dealership with no hard pressures. My husband and I went to Napleton in Blue Island after the auto show to test drive a new MKS. I had Francine as a sales person. Although we are looking to buy this fall, she did not make us uncomfortable about not buying now. She helped us validate of voucher and we took the car for a spin. She explained all the features of the MKS while my husband drove. Cool car! We like the car and this dealerships no pressure approach. This is how all car dealerships should be. When we buy, it will be Napleton Lincoln Mercury in Blue Island and from Francine.