Top notch. - Ioudad
We want to thank Tom ( squid) Reppucci in sales for selling us our 2017 GMC Sierra 1500. He was very professional and knowledgeable in his presentation and answers to our questions. I definitely would recommend anyone to go see him for their next car or truck. Susie Axelrod completed the financing and answered all of our questions.
Great Job Patrick! - Andrew Scharosch
Patrick did a great job in assisting me on buying my new Buick Regal. I didn't think it's possible to express how pleased I am with Patrick's assistance while I went through the purchase process of my car. He was absolutely not pushy and was very honest about everything. Great Job!
They take accountability - gregsoper
"They take accountability"
Issue was resolved. They admitted the mistake and took responsibility for it and refunded the money with no issues. They made no excuses on what happened.
Awesome Dealership - Bill V.
Awesome dealership from sales, to finance to service. Very clean and professional environment. A lot of cars and trucks on the lot as well. Very pleasurable experience.
GREAT EXPERIENCE/FRIENDLY/GREAT CARS!!! - RONALD RICHARDS
I'VE BOUGHT (4) VEHICLES OVER THE PAST 12 YEARS FROM CLASSIC & STILL HAVE (3) OF THEM IN EXCELLENT SHAPE! I'M VERY PARTICULAR ABOUT MY CARS & CLASSIC IS THE ONLY PLACE I'LL GO WHEN LOOKING IN THE FUTURE!!
Excellent Job! - GoBrowns16'
Proud owner of a Yukon XL Denali!
Scott, Paul and Jim went above and beyond all of my expectations. I manage a dealership myself and I was very appreciative to the great job these gentleman provided. I've searched four states and over twenty-five dealerships in a three weeks span to find the right vehicle, right price and the right place to buy from. In the end, I found that customer service is clearly their number one priority.
Thank you so much for making the buying process as smooth and as easy as can be. Phenominal job!
great to work with - ytown123
I worked with Shaun ....He was great to work with....friendly...you are not just a number at this dealership. I would do business with them again.
Stree Free Experience - kaps
I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purchasing from Kasper Buick a wonderfully stress free quick process. My time is very valuable to me, thank you Kasper Buick for understanding.
A Real Pleasure dealing with Vickie Carrubba & Joe Shrader! - Ron & Carol
This is our second purchase from this Dealership and both times we were satisfied. This time however, we were exceptionally satisfied. The vehicle I was looking for was there on the lot and Joe was able to put together a great deal for me on a 2014 GMC Sierra. When I picked it up they had run the vehicle through their 172-point inspection and I now have my Certified GMC Vehicle. Joe is a great salesman and an asset to this company.
Vickie spent a great deal of time going over the terms and the extended warranty options. She gave us copies of all of the paperwork, including the CarFax. She was a real pleasure to deal with and is a real asset to this company.
Love it here - WJames
I have been dealing with Lambert for the past 20 years and have purchased several vehicles in that time. The prices are amazing. The service is top notch. I have always felt appreciated. This is the only place I refer my friends and family to.
Run Run Run - FeliciaSmith69
RUN FAR AWAY! This dealership has a bunch of screw ups. The only good salesman there is an older gentleman by the name of Greg with glasses! That's why I gave Customer Service 2 stars.
Great service - Nadean
The service and staff are above and beyond . I feel so well taken care of ! Everyone from the sales team to the staff are great !
Customer service, mediocre - Alien7150
No Salesmen on the lot, drove around twice, then parked and walked around, Jared was the only one to come out, invited us in and offered us bottled water, it was a hot day. We waited and finally asked three different times for water and never got any the whole time we were there. For the most part we sat waiting with no magazines or tv. Pretty much bought the first car we tried. Was rushed through finance, and she, Bonnie was not very friendly. As far as the car, I love it so far and am very pleased with it, I just believe you could have better customer service. Jared was friendly, just didn't seem to care about our comfort.
Not a good place to service your car - JohnG.
Took my 15 Buick Enclave in for hvac service and after keeping it for 8 hours they didn't find anything wrong with it. At 5 pm I showed the service manager the problem and he said that he would be happy to look at it again!!!! They had it for 8 hours!!!!! And by the way if I hadn't called at 4 pm they would have never called to tell my there was nothing they could do. Save yourself the headache and go elsewhere
As far as I'm concerned they only take your money. - Upset
Buying a used Chevrolet was one of the worst experience’s I’ve had since I’m not a car person I had to take they’re word on the 90 day warranty. Less than 3 weeks of ownership the ABS brake light came on the brakes were checked before purchase by them, the answer I received from service was, “$125.00 and we’ll tell you how much it’ll cost you for us to fix it.” Could be I’m upset that the 90 day warranty doesn’t cover what I believed it would, this in my opinion is a safety issue, I could never recommend this dealer to anyone.
I researched the vehicle I wanted and contacted 7... - IceLG
I researched the vehicle I wanted and contacted 7 different dealers to request pricing. I did a lot of homework on dealer invoice, fees, etc. and have purchased various other new cars before, so I knew what to watch for. Of ALL the dealerships I worked with, only Chuck Nicholson was willing to work with me on all aspects, everyone else wanted to charge delivery fees, documentation fees (at the state maximum), etc. Kevin was up front with me from day one about all charges. I will look to Chuck Nicholson in the future for other purchases as well.
Note regarding documentation fees: The state of Ohio has merely capped the documentation fees at $250 (currently). This fee is supposed to cover paperwork associated with the purchase of a new car - title, financing, etc. per the Attorney General's office. The state has capped this gouging to $250 (though many dealerships are wanting this cap raised) but this is by far not mandatory. Chuck Nicholson charged only $98 for the documentation fees and no destination, advertising, delivery, etc. fees.
I was extremely pleased with the sales representative,... - cdifilippo
I was extremely pleased with the sales representative, Rick Supeck, as he was interested in what I needed and did his best to provide the best assistance to help me achieve that goal and he did not attempt to talk me into something that I did not need.
I have purchased vehicles from Joyce Buick in the past and I must say that I was not at all happy with their service, or their attitude. I feel that the service that Joyce offers at this time is excellent and I would happily recommend them to anyone interested in purchasing a vehicle.
I had some issues with my credit due to a divorce. Mr.... - Irish59
I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.
Joyce Buick GMC of Mansfield