Great experience - Davidps
Thanks Tom for making my purchase of my 2017 GMC Terrain stress-free. I will definitely recommend all my friends and family to Axelrod.The Axelrod team are the best.
Purchase of a 2016 Suburban - willoughby.wanda72
I recently purchased a 2016 Suburban. I was late arriving, but he and the finance manager stayed over so that I could purchase my vehicle. My calls were always promptly answered or returned and I was given a thorough demonstration of the features of my vehicle...it was a very pleasant experience
Great service at a great dealership - toyh501
I dealt with Craig Vicars and Craig is awesome. I told him what I was interested in and where I wanted my payment to be. We test drove 2 models, I chose the new Equinox and love it. My monthly payment is exactly where I told Craig. Josh went over all the features of the car, he was also very helpful. Chris was very helpful and patient during the signing of all the paperwork.
Donovan was amazing - Tam
Donovan worked with us from the beginning. He helped me get the Yukon I really wanted. He treated us like family from the very beginning. Wonderful service
GREAT EXPERIENCE/FRIENDLY/GREAT CARS!!! - RONALD RICHARDS
I'VE BOUGHT (4) VEHICLES OVER THE PAST 12 YEARS FROM CLASSIC & STILL HAVE (3) OF THEM IN EXCELLENT SHAPE! I'M VERY PARTICULAR ABOUT MY CARS & CLASSIC IS THE ONLY PLACE I'LL GO WHEN LOOKING IN THE FUTURE!!
Excellent Job! - GoBrowns16'
Proud owner of a Yukon XL Denali!
Scott, Paul and Jim went above and beyond all of my expectations. I manage a dealership myself and I was very appreciative to the great job these gentleman provided. I've searched four states and over twenty-five dealerships in a three weeks span to find the right vehicle, right price and the right place to buy from. In the end, I found that customer service is clearly their number one priority.
Thank you so much for making the buying process as smooth and as easy as can be. Phenominal job!
great to work with - ytown123
I worked with Shaun ....He was great to work with....friendly...you are not just a number at this dealership. I would do business with them again.
Stree Free Experience - kaps
I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purchasing from Kasper Buick a wonderfully stress free quick process. My time is very valuable to me, thank you Kasper Buick for understanding.
GMC Terraine - dandrassy
I found GMC to be truly exceptional. I was impressed with the people, and the quality and timeliness to respond. i started at a dealership a touch closer, however it took 4 days to just get a serious response. I highly recommend this Merino Dealership.
Lambert Sets the Benchmark for Excellence - Mcorradi4
I flew in from NJ to purchase a rare pre-owned 2015 Buick Regal GS (6MT) from Nathanial Wisor. Working with Nathanial over the phone and in-person was a pleasure. Also, working with Lambert's Title Clerk, Angele Cassiday was a positive experience. Evert aspect of this transaction was done with precision and service excellence. While Ohio is a bit far, I would do again.
Great service - Nadean
The service and staff are above and beyond . I feel so well taken care of ! Everyone from the sales team to the staff are great !
Customer service, mediocre - Alien7150
No Salesmen on the lot, drove around twice, then parked and walked around, Jared was the only one to come out, invited us in and offered us bottled water, it was a hot day. We waited and finally asked three different times for water and never got any the whole time we were there. For the most part we sat waiting with no magazines or tv. Pretty much bought the first car we tried. Was rushed through finance, and she, Bonnie was not very friendly. As far as the car, I love it so far and am very pleased with it, I just believe you could have better customer service. Jared was friendly, just didn't seem to care about our comfort.
Run Run Run - FeliciaSmith69
RUN FAR AWAY! This dealership has a bunch of screw ups. The only good salesman there is an older gentleman by the name of Greg with glasses! That's why I gave Customer Service 2 stars.
Worst buying experience ever. - SR
Games, excuses, delays and BS stories. When my brand new truck was finally ready for pick up I show up to a wrecked truck. I wouldn't go to this place to pick up a brochure. Buyer beware.
I researched the vehicle I wanted and contacted 7... - IceLG
I researched the vehicle I wanted and contacted 7 different dealers to request pricing. I did a lot of homework on dealer invoice, fees, etc. and have purchased various other new cars before, so I knew what to watch for. Of ALL the dealerships I worked with, only Chuck Nicholson was willing to work with me on all aspects, everyone else wanted to charge delivery fees, documentation fees (at the state maximum), etc. Kevin was up front with me from day one about all charges. I will look to Chuck Nicholson in the future for other purchases as well.
Note regarding documentation fees: The state of Ohio has merely capped the documentation fees at $250 (currently). This fee is supposed to cover paperwork associated with the purchase of a new car - title, financing, etc. per the Attorney General's office. The state has capped this gouging to $250 (though many dealerships are wanting this cap raised) but this is by far not mandatory. Chuck Nicholson charged only $98 for the documentation fees and no destination, advertising, delivery, etc. fees.
I was extremely pleased with the sales representative,... - cdifilippo
I was extremely pleased with the sales representative, Rick Supeck, as he was interested in what I needed and did his best to provide the best assistance to help me achieve that goal and he did not attempt to talk me into something that I did not need.
I have purchased vehicles from Joyce Buick in the past and I must say that I was not at all happy with their service, or their attitude. I feel that the service that Joyce offers at this time is excellent and I would happily recommend them to anyone interested in purchasing a vehicle.
As far as I'm concerned they only take your money. - Upset
Buying a used Chevrolet was one of the worst experience’s I’ve had since I’m not a car person I had to take they’re word on the 90 day warranty. Less than 3 weeks of ownership the ABS brake light came on the brakes were checked before purchase by them, the answer I received from service was, “$125.00 and we’ll tell you how much it’ll cost you for us to fix it.” Could be I’m upset that the 90 day warranty doesn’t cover what I believed it would, this in my opinion is a safety issue, I could never recommend this dealer to anyone.
I had some issues with my credit due to a divorce. Mr.... - Irish59
I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.
Joyce Buick GMC of Mansfield