Great job - retired
I was treated in a courteous and respectful manner, was kept well informed of the progress and the work was finished in a timely manner
Used vehicle purchase - Trittschuht
Very professional and pleasant buying experience. Stacy Cogar made the entire process very smooth and hassle-free. Would recommend and definitely return to Joyce Buick for all New and used purchases in the future.
Excellent Experience - DouglasC
I bought a 2012 CTS-V Coupe from them sight unseen. Sarah did an amazing job in researching some things that showed up on the CarFax report to ease my mind. She was also able to send pictures of the undercarriage shortly after I requested it, along with other pictures of the car, so I knew what I was getting.
The down payment process was painless and they honored an early listing price that had been adjusted after I saw the listing and contacted them despite a lot of interest from other parties. I arrived in Ohio after several delays due to weather to a waiting Todd Bollman in another Cadillac V-series because they wanted to make sure mine was perfect when I first saw it.... and it was. It was sparking on the showroom floor and after a quick test drive I completed the purchase.
They had me in and out in a timely manner and suggested an excellent restaurant right down the road for dinner, which I appreciated. Todd was excellent to deal with, going beyond my expectations when buying a used car. I would without a doubt buy from Lavery Automotive again. They saved me thousands of dollars, even factoring in flying to Ohio from Washington and driving the car home, and made the experience very enjoyable.
Excellent experience - peggyporky
The staff was amazing. Everyone seem to be so happy. They spoke to you and smiled at you. I was wondering if everyone here had taken a happy pill. I have never got that type of treatment before.
I loved it.
Very good friendly salesmanship - Sohna
Very hospitable atmosphere. Good employees like Sean Purdue is an asset of the dealership. I am planning to come again. For sure I have already recommend to my friends.
Top Reviewed Specialists At This Dealership
Product and Sales Specialist
GREAT EXPERIENCE/FRIENDLY/GREAT CARS!!! - RONALD RICHARDS
I'VE BOUGHT (4) VEHICLES OVER THE PAST 12 YEARS FROM CLASSIC & STILL HAVE (3) OF THEM IN EXCELLENT SHAPE! I'M VERY PARTICULAR ABOUT MY CARS & CLASSIC IS THE ONLY PLACE I'LL GO WHEN LOOKING IN THE FUTURE!!
Excellent Job! - GoBrowns16'
Proud owner of a Yukon XL Denali!
Scott, Paul and Jim went above and beyond all of my expectations. I manage a dealership myself and I was very appreciative to the great job these gentleman provided. I've searched four states and over twenty-five dealerships in a three weeks span to find the right vehicle, right price and the right place to buy from. In the end, I found that customer service is clearly their number one priority.
Thank you so much for making the buying process as smooth and as easy as can be. Phenominal job!
comfortable and eazy - Sarah Kibler
Russ goes above and beyond what is expected with a salesmen. He is very friendly, he feels like family. We have bought our last 6 trucks/SUV's through Junction with him and will deal with no other. He's the man. Will and have referred him to lots of others looking for cars and trucks.
Stree Free Experience - kaps
I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purchasing from Kasper Buick a wonderfully stress free quick process. My time is very valuable to me, thank you Kasper Buick for understanding.
Wonderful experience! ! - Acomp05
Everyone was very friendly and great to work with! They answered all my questions and I absolutely love my new vehicle! Such a great experience :)
Won't answer or call - Foha
It's a shame when you try to contact the dealer through automotive sites when you are searching for your auto and never get a response or even a call back when you give them your phone number and permission to contact you. Also it's bad business practice to never reply to an offer on the auto. It's only a simple yes or no answer. When you try to call dealership and leave a message for a manager to call you back to voice your concerns and try to discuss a deal over the phone...guess what..they don't even call you back.
This is not how I want a dealership to treat me!!
Used truck purchase - DC&BC
Just purchased a used F150 truck from Nick Abraham's. Usually would rather have a root canal with no pain killer than buy a used vehicle. The people at Nick Abraham made it totally painless. From the salesman to the owners we were treated with respect. Also needed to have a new key made in there shop. Brian took care of it in no time the following day and even rewashed the truck, something I didn't expect. Can't say enough good things about our purchase experience at this dealership.
RUDE SALESMAN - DT
Salesman MARK NUGENT was extremely rude! I was trying to make a deal on a used Chevy Equinox. Told me "QUIT YOUR WHINING ". That's not what you expect from a Cadillac dealer!
Would give it zero stars - Italia14
I bought a used 2013 Ford Flex from them, and had nothing but problems. The rear breaks shortly after I bought it were shot. The sensor for the front driver side door doesnt register that the door is closed. The car alarm goes off at random. The tires we worn on the inside half of the tread. Called them multiple times, they never called back.
As far as I'm concerned they only take your money. - Upset
Buying a used Chevrolet was one of the worst experience’s I’ve had since I’m not a car person I had to take they’re word on the 90 day warranty. Less than 3 weeks of ownership the ABS brake light came on the brakes were checked before purchase by them, the answer I received from service was, “$125.00 and we’ll tell you how much it’ll cost you for us to fix it.” Could be I’m upset that the 90 day warranty doesn’t cover what I believed it would, this in my opinion is a safety issue, I could never recommend this dealer to anyone.
I researched the vehicle I wanted and contacted 7... - IceLG
I researched the vehicle I wanted and contacted 7 different dealers to request pricing. I did a lot of homework on dealer invoice, fees, etc. and have purchased various other new cars before, so I knew what to watch for. Of ALL the dealerships I worked with, only Chuck Nicholson was willing to work with me on all aspects, everyone else wanted to charge delivery fees, documentation fees (at the state maximum), etc. Kevin was up front with me from day one about all charges. I will look to Chuck Nicholson in the future for other purchases as well.
Note regarding documentation fees: The state of Ohio has merely capped the documentation fees at $250 (currently). This fee is supposed to cover paperwork associated with the purchase of a new car - title, financing, etc. per the Attorney General's office. The state has capped this gouging to $250 (though many dealerships are wanting this cap raised) but this is by far not mandatory. Chuck Nicholson charged only $98 for the documentation fees and no destination, advertising, delivery, etc. fees.
I was extremely pleased with the sales representative,... - cdifilippo
I was extremely pleased with the sales representative, Rick Supeck, as he was interested in what I needed and did his best to provide the best assistance to help me achieve that goal and he did not attempt to talk me into something that I did not need.
I have purchased vehicles from Joyce Buick in the past and I must say that I was not at all happy with their service, or their attitude. I feel that the service that Joyce offers at this time is excellent and I would happily recommend them to anyone interested in purchasing a vehicle.
I had some issues with my credit due to a divorce. Mr.... - Irish59
I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.
Buick GMC of Beachwood