Quick and easy - Mikeyxy20
Had researched what I wanted prior to shopping. I've been to many dealers that won't listen to your negotiation off Edmund's pricing guides and only want to use the dealer association produced pricing guides, not the case here. Negotiating was minimal and fair.
Buying a vehicle - Jack S.
It was a good experience purchasing a used vehicle from Joyce. No high pressure sales pitch. Stacy Cogar was very pleasant to work with. The "Learning Your Vehicle" hands-on approach was very important to me. I would definitely consider purchasing again for this dealership. My overall experience was one of professionalism from top to bottom.
First New Car Purchase - Mary and Paul M.
My wife and I recently purchased our first new car from Lavery Automotive. Todd Bollman was very helpful and made our buying experience very comfortable. We are very happy with are new car Mary and Paul M.
Excellent experience - peggyporky
The staff was amazing. Everyone seem to be so happy. They spoke to you and smiled at you. I was wondering if everyone here had taken a happy pill. I have never got that type of treatment before.
I loved it.
Awesome Service! - Vicky Carrubba and Garey Burt - Bonita Bertrand
Garey Burt and Victoria Carrubba exemplified great customer service from the start of sale to the finance closing. I am a satisfied customer with my 2017 Buick Encore (Black Cherry)! I already started referring friends and family! Thank you for a wonderful experience.
Top Reviewed Specialists At This Dealership
Product and Sales Specialist
GREAT EXPERIENCE/FRIENDLY/GREAT CARS!!! - RONALD RICHARDS
I'VE BOUGHT (4) VEHICLES OVER THE PAST 12 YEARS FROM CLASSIC & STILL HAVE (3) OF THEM IN EXCELLENT SHAPE! I'M VERY PARTICULAR ABOUT MY CARS & CLASSIC IS THE ONLY PLACE I'LL GO WHEN LOOKING IN THE FUTURE!!
Excellent Job! - GoBrowns16'
Proud owner of a Yukon XL Denali!
Scott, Paul and Jim went above and beyond all of my expectations. I manage a dealership myself and I was very appreciative to the great job these gentleman provided. I've searched four states and over twenty-five dealerships in a three weeks span to find the right vehicle, right price and the right place to buy from. In the end, I found that customer service is clearly their number one priority.
Thank you so much for making the buying process as smooth and as easy as can be. Phenominal job!
great to work with - ytown123
I worked with Shaun ....He was great to work with....friendly...you are not just a number at this dealership. I would do business with them again.
Stree Free Experience - kaps
I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purchasing from Kasper Buick a wonderfully stress free quick process. My time is very valuable to me, thank you Kasper Buick for understanding.
Wonderful experience! ! - Acomp05
Everyone was very friendly and great to work with! They answered all my questions and I absolutely love my new vehicle! Such a great experience :)
Great till you have a problem. - Good till theres a problem
I bought or leased 7 cars & trucks in 7 years from Lambert, not the best price but I liked the sales people and things always went smoothly. Then my new $40,000 Buick with 1500 mi. got a flat, trashing the tire. The service Dpt. told me sorry no road hazard warranty , we never heard of that?? Took them a week to get a tire and they gave me a bill for every dime, including install, not even cost for the tire. They made $32 on that. The GM, Miss Vicky wouldn't even talk to me, too busy. I got my next Buick 3 months later from Medina Auto Mall , got a much better price and was treated very well. I might also add the GM was not too busy to talk with me. Lambert does not have the lowest price by a long shot. And when I took my cars to Medina for service they didn't forget to update the oil monitor and service sticker or not bother to reset the TP monitor system like Lambert. Will never go back.
Used truck purchase - DC&BC
Just purchased a used F150 truck from Nick Abraham's. Usually would rather have a root canal with no pain killer than buy a used vehicle. The people at Nick Abraham made it totally painless. From the salesman to the owners we were treated with respect. Also needed to have a new key made in there shop. Brian took care of it in no time the following day and even rewashed the truck, something I didn't expect. Can't say enough good things about our purchase experience at this dealership.
RUDE SALESMAN - DT
Salesman MARK NUGENT was extremely rude! I was trying to make a deal on a used Chevy Equinox. Told me "QUIT YOUR WHINING ". That's not what you expect from a Cadillac dealer!
Not a good place to service your car - JohnG.
Took my 15 Buick Enclave in for hvac service and after keeping it for 8 hours they didn't find anything wrong with it. At 5 pm I showed the service manager the problem and he said that he would be happy to look at it again!!!! They had it for 8 hours!!!!! And by the way if I hadn't called at 4 pm they would have never called to tell my there was nothing they could do. Save yourself the headache and go elsewhere
As far as I'm concerned they only take your money. - Upset
Buying a used Chevrolet was one of the worst experience’s I’ve had since I’m not a car person I had to take they’re word on the 90 day warranty. Less than 3 weeks of ownership the ABS brake light came on the brakes were checked before purchase by them, the answer I received from service was, “$125.00 and we’ll tell you how much it’ll cost you for us to fix it.” Could be I’m upset that the 90 day warranty doesn’t cover what I believed it would, this in my opinion is a safety issue, I could never recommend this dealer to anyone.
I researched the vehicle I wanted and contacted 7... - IceLG
I researched the vehicle I wanted and contacted 7 different dealers to request pricing. I did a lot of homework on dealer invoice, fees, etc. and have purchased various other new cars before, so I knew what to watch for. Of ALL the dealerships I worked with, only Chuck Nicholson was willing to work with me on all aspects, everyone else wanted to charge delivery fees, documentation fees (at the state maximum), etc. Kevin was up front with me from day one about all charges. I will look to Chuck Nicholson in the future for other purchases as well.
Note regarding documentation fees: The state of Ohio has merely capped the documentation fees at $250 (currently). This fee is supposed to cover paperwork associated with the purchase of a new car - title, financing, etc. per the Attorney General's office. The state has capped this gouging to $250 (though many dealerships are wanting this cap raised) but this is by far not mandatory. Chuck Nicholson charged only $98 for the documentation fees and no destination, advertising, delivery, etc. fees.
I was extremely pleased with the sales representative,... - cdifilippo
I was extremely pleased with the sales representative, Rick Supeck, as he was interested in what I needed and did his best to provide the best assistance to help me achieve that goal and he did not attempt to talk me into something that I did not need.
I have purchased vehicles from Joyce Buick in the past and I must say that I was not at all happy with their service, or their attitude. I feel that the service that Joyce offers at this time is excellent and I would happily recommend them to anyone interested in purchasing a vehicle.
I had some issues with my credit due to a divorce. Mr.... - Irish59
I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.
Buick GMC of Beachwood