Just plain great - Happycamper
This was our first time buying from Motorcars Honda and will not be our last. The inventory selection was great and the prices were the best around. Bob Howard our salesman was one of the best, no the best I have ever bought from. No high pressure,he was patient with us as we were deciding on which Crv we wanted and was super knowledgeable about the car. The finance dept beat my best loan rate by a ton and made that part of the deal painless. Motorcars Honda and Bob will be the first place I look for my next car or van.
Great Service - jcw
Jay Honda has all around great and friendly and prices that can not be matched. Made the whole process quick easy and pain free. Thanks
MTF12 - MTF01
Mike Proffitt was very nice to explain to me regarding the features for my Honda Civic, 2016. He gave me a very good suggestion regarding one of the coverages for my auto insurance. I really appreciated that Mike Sheppard allowed me to go Ganley Honda anytime. I'm still learning two more features for my car.
Our 1st Honda Purchasing Experience. - Bud75
Dealership Was Immaculate Inside And Out. Every Dealership Employee I Met Was Very Friendly And Courteous. Our Salesman, James Avila, Was Very Knowledgeable Of His Products And Was Also Very Professional In His Sales Presentation. I Certainly Have No Regrets Making Our Honda CRV Purchase At Mansfield Motor Group. A Very Pleasant Experience.
Top Reviewed Specialists At This Dealership
Awesome - Steven W Valentine Sr.
Everyone is helpful, work hard to get you financed with the lowest interest rate regardless of credit score. Would highly recommend there team to anyone.
Amazing! - Gc2001
I was just in their with my car right before Christmas and had a great experience like always! I dealt with the same girl I always do and she made the experience memorable! She had a loaner car all ready to go for me and called me when my car was ready to go! Will continue to keep going back because of her!
Awesome experience! - Melp
The perfect place to buy you new Honda. The customer service is amazing. And Dustin was true to his word and went out of his way to find me just the right car! I also appreciated the fact that I was literally out the door in 1:30min on the day I picked up the car! I recommend to everyone !!!!
our experience - cat lover 242
We found the Brian Russ extremely helpful. We had went on TrueCar before going and not only did they honored the price quoted but they gave us a better one. We never felt pressured and felt very comfortable with talking with Brian. When we picked up our car Brian went over everything with us and made us feel free to call with questions. Thru the process we never felt lied to or had high pressure tactics. This was a very pleasant experience We love our Honda
Poor Service - greg1
In January of 2017 I bought two vehicles from this dealer, a 2017 Civic and a 2006 Accord for my daughter. In February, after being driven less than 1000 miles, the service light went on in my daughters car and the oil reading of 15% came on. Needless to say, I was not happy that the car needed an oil change after less than 1000 miles. I took the car in expecting an oil change and the service department refused. They said the car was given an oil change in November of 2016 and they "forgot" to reset the computer. I then said fine, I am still expecting the oil to be changed and they said no. The general manager, Patsy Santone, was NO help at all. He said it was a simple mistake by the service department, and he didn't sem to care that I had driven the car in to correct a mistake his service department made..
Great, honest, reliable staff!! - Bonita
I was very blessed to have dealt recently with Pruitt Honda, and was able to get a very nice, affordable 2015 Honda Civic! I would like to truly thank Rachael (finance), Abigail, James, Havarre, and the rest of the staff involved with the processing of my car! I love it, and it really saves on gas quite a lot!! I thank them also for being patient, understanding of my needs and to put me in a very affordable, great economic car! This is where I would recommend anyone looking for a good reliable car, SUV, etc. Once again, thank you so very much!
Excellent service and a great price for my trade-in. - Todd - Stow, OH
I purchased a Honda CR-V from this dealership and it was the smoothest car buying experience I have ever had. No run-around, excellent service and we got more for our trade-in than any other dealer was willing to offer. Highly recommend.
Horrible Experience - noblestranger
Went to the higly talked about dealer. Sold us a car with no recalls. The "new" carfax must have been old. The following year we received recall notices stating they tried to contact us when we didn't own the car yet. Be catious with this dealer if you buy from them. Verify the print date of the car fax before test driving the vehicle.
Bought new CRV in 2014. I love it, I don't drive a lot. - MAWink2
I have less then 9000 miles on it. Have had it not start twice in the last month. Service personnel did a factory recommend update. No start second time. They took auto in right away and checked and put in a new battery, no charge to me. They were great!! I have bought several vehicles over the last 50 years and can say I have never been treated with more respect, caring and compassion then your service people showed me, you have a true Angle working for you! I hope you appreciate your great staff as much as I do! Thank You! Martha Winkler. Sugarcreek, Ohio
Service department carelessness - John
Purchased CRV from Jack Matia. Had oil changed and tires rotated. Service personnel did not reset tire pressure sensing unit. Low pressure tire light came on after a couple of miles. This is second time it happened. Carelessness.
Poor customer service & follow-up from a pertinent employee - Dontscrewwithme
Mark Martina was notified in early March of this year that a warranty purchased from Park Honda needs to be transferred to the new owner of the vehicle. This dealership claimed the 3 year warranty purchased in April of 2014 would cover the vehicle even if said vehicle were sold. I am the current owner of the vehicle. Mark has been in contact with me several times since March and has yet to assure me that I indeed have a warranty. He has never initiated communication, but continues to stall when pressed for details about the warranty. Even the original purchaser of the car warranty has intervened to seek information from Mark, and has received no follow up despite Mark's claims that he would be in touch in a day or two. This man is involved in customers final car purchases. Let me warn you Mark will be quick to say what he believes you want to hear, but lacks integrity. If he worked for me, I'd fire him in a heartbeat!
Going that extra mile... - Dennis billow
They helped me find a vehicle that fit my needs, let me test drive a couple different models, explained exactly what all was featured on the car and how it worked! When it came time to get the paperwork and financing completed they were patient and understanding as there were a few snags along the way. After I bought it, I liked how they went the extra mile to correct some minor problems that I found wrong and did the necessary work and repairs free of charge! Thanks goes out to Lee Prokes who helped make this dream come true!
AMAZING CUSTOMER SERVICE - HONDA CUSTOMER
I have purchased my last 5 cars from this dealership. We had a small mix-up with the paper work this last go around and the girls in the office were so quick to get it fix and very friendly with a positive attitude. I could not even be upset because they were so quick and on top of what needed to be fixed. My sales person Roy was so helpful and not pushy at all. I've also dealt with their service department and they are so pleasant. I usually deal with Ray and DJ both whom have always treated me very well and are both so helpful. I will continue to buy all my cars from this dealership. I love going in for my service appointments and watching the employee's interact with each other and smile to everyone that walks past. Also the donuts and snazzy coffee machine helps too. I highly encourage anyone looking for a vehicle to check Victory Honda out.
Did very costly service timing belt replacement ($1400). ... - dcking
Did very costly service timing belt replacement ($1400). Did not (or could not) provide the worn parts when I asked for them. This is a clear violation of Ohio State law - pursuing a formal complaint with the Ohio Attorney General. The dealer I bought the car said they talked to Victory Service Mgr and Victory said the belt was Ok. Victory mgr called them a liar. Victory service was rude. Intrinsically dishonest. Operate blatantly outside the law.
World Famous Sales Consultant
New Car Sales
General Sales Manager