GREAT PLACE GREAT PEOPLE - Laurie Langman
Gloria Shirilla is one reason I keep coming back, she is organized, knowledgeable and personable, she made our experience a great one, Thank you Gloria
Having fun picking out a new vehicle! - msuzie
My husband and I went in to upgrade to a newer CRV. Tony Spitalieri and Rob Logan were an excellent team with great knowledge of their product and services. They answered all of our questions and explained the lease versus purchase questions we had. Getting a new vehicle is like getting dental work done for me, but this "team" was friendly and funny and very easy to work with. They worked hard to get the vehicle we wanted in our budget range. We know where we will get our next CRV!
Service - armyguy
Service was efficient and the cost was as expected. Would have no concern with coming back. They also take are of our company vehicles. Very nice people.
purchasing a car - Poole123
Mike Carroll did an excellent job in finding what I wanted. He explain and showed me how the car
Operated!! No pressure to buy just let me decide what I wanted!!
Top Reviewed Specialists At This Dealership
Stress-free car buying experience - Jill Pierman
Phil was easy to talk to, and answered all the questions I had about different car models--making my car buying decision an easy one. I highly recommend Rick Case Honda.
Amazing! - Gc2001
I was just in their with my car right before Christmas and had a great experience like always! I dealt with the same girl I always do and she made the experience memorable! She had a loaner car all ready to go for me and called me when my car was ready to go! Will continue to keep going back because of her!
Smooth,no pressure buying experience - Stacey Anders
Went to dealer to look at a civic and was greeted promptly by Anthony Fiorille. We test drove the vehicle and liked it so we talked numbers. Everyone we encountered , Anthony,Dustin Marvin and Sean Kloss were all very courteous and professional. This was one of the best buying experiences I have had. I would recommend this dealership, they were able to answer all of my questions and treated my wife and I honestly and we're very transparent with the figures. Many dealerships get a bad reputation but I can not speak highly enough of classic.
Totally awesome group of people - Honda Happy
My husband and I have been considering a newer vehicle for awhile since my car is a 2004 Honda CR V. We had started looking at vehicles shortly after the new HR V came out and we went back to Waikem because that's where we purchased the 04. We talked to Duane Carnathan during our first visit and several visits afterwards before we actually decided to buy. We were looking for a manual transmission in the HR V which they didn't have on the lot. Duane went to work and went out of his way to find us several vehicles that came with a manual even if they weren't Honda"s. We really like Honda product so we finally decided on a 2016 CR V. (Breaks my heart Honda that The CR V's don't come in manual anymore) Duane was very knowledgeable about the vehicle and spent as much time as we needed to make up our minds. He made sure we understood everything about the car and all of our options. Jared Swinehan in finance was just as courteous and helpful. We bought the car on a Saturday and the couple extras we purchased was ordered and put on the following Tuesday. We are very happy with our purchase and would recommend Duane and Waikem to everybody. Great customer service Waikem. Thank you for treating us fairly and honestly.
Poor Service - greg1
In January of 2017 I bought two vehicles from this dealer, a 2017 Civic and a 2006 Accord for my daughter. In February, after being driven less than 1000 miles, the service light went on in my daughters car and the oil reading of 15% came on. Needless to say, I was not happy that the car needed an oil change after less than 1000 miles. I took the car in expecting an oil change and the service department refused. They said the car was given an oil change in November of 2016 and they "forgot" to reset the computer. I then said fine, I am still expecting the oil to be changed and they said no. The general manager, Patsy Santone, was NO help at all. He said it was a simple mistake by the service department, and he didn't sem to care that I had driven the car in to correct a mistake his service department made..
Great, honest, reliable staff!! - Bonita
I was very blessed to have dealt recently with Pruitt Honda, and was able to get a very nice, affordable 2015 Honda Civic! I would like to truly thank Rachael (finance), Abigail, James, Havarre, and the rest of the staff involved with the processing of my car! I love it, and it really saves on gas quite a lot!! I thank them also for being patient, understanding of my needs and to put me in a very affordable, great economic car! This is where I would recommend anyone looking for a good reliable car, SUV, etc. Once again, thank you so very much!
Excellent service and a great price for my trade-in. - Todd - Stow, OH
I purchased a Honda CR-V from this dealership and it was the smoothest car buying experience I have ever had. No run-around, excellent service and we got more for our trade-in than any other dealer was willing to offer. Highly recommend.
Poor customer service & follow-up from a pertinent employee - Dontscrewwithme
Mark Martina was notified in early March of this year that a warranty purchased from Park Honda needs to be transferred to the new owner of the vehicle. This dealership claimed the 3 year warranty purchased in April of 2014 would cover the vehicle even if said vehicle were sold. I am the current owner of the vehicle. Mark has been in contact with me several times since March and has yet to assure me that I indeed have a warranty. He has never initiated communication, but continues to stall when pressed for details about the warranty. Even the original purchaser of the car warranty has intervened to seek information from Mark, and has received no follow up despite Mark's claims that he would be in touch in a day or two. This man is involved in customers final car purchases. Let me warn you Mark will be quick to say what he believes you want to hear, but lacks integrity. If he worked for me, I'd fire him in a heartbeat!
Great experience - CMR
Ask for Casey Conrad when you go! She is excellent. Personable, knowledgeable, and really has customer's best interests at heart. My wife and I were very happy with her assistance in selecting a vehicle.
Bought new CRV in 2014. I love it, I don't drive a lot. - MAWink2
I have less then 9000 miles on it. Have had it not start twice in the last month. Service personnel did a factory recommend update. No start second time. They took auto in right away and checked and put in a new battery, no charge to me. They were great!! I have bought several vehicles over the last 50 years and can say I have never been treated with more respect, caring and compassion then your service people showed me, you have a true Angle working for you! I hope you appreciate your great staff as much as I do! Thank You! Martha Winkler. Sugarcreek, Ohio
Service department carelessness - John
Purchased CRV from Jack Matia. Had oil changed and tires rotated. Service personnel did not reset tire pressure sensing unit. Low pressure tire light came on after a couple of miles. This is second time it happened. Carelessness.
Going that extra mile... - Dennis billow
They helped me find a vehicle that fit my needs, let me test drive a couple different models, explained exactly what all was featured on the car and how it worked! When it came time to get the paperwork and financing completed they were patient and understanding as there were a few snags along the way. After I bought it, I liked how they went the extra mile to correct some minor problems that I found wrong and did the necessary work and repairs free of charge! Thanks goes out to Lee Prokes who helped make this dream come true!
AMAZING CUSTOMER SERVICE - HONDA CUSTOMER
I have purchased my last 5 cars from this dealership. We had a small mix-up with the paper work this last go around and the girls in the office were so quick to get it fix and very friendly with a positive attitude. I could not even be upset because they were so quick and on top of what needed to be fixed. My sales person Roy was so helpful and not pushy at all. I've also dealt with their service department and they are so pleasant. I usually deal with Ray and DJ both whom have always treated me very well and are both so helpful. I will continue to buy all my cars from this dealership. I love going in for my service appointments and watching the employee's interact with each other and smile to everyone that walks past. Also the donuts and snazzy coffee machine helps too. I highly encourage anyone looking for a vehicle to check Victory Honda out.
Did very costly service timing belt replacement ($1400). ... - dcking
Did very costly service timing belt replacement ($1400). Did not (or could not) provide the worn parts when I asked for them. This is a clear violation of Ohio State law - pursuing a formal complaint with the Ohio Attorney General. The dealer I bought the car said they talked to Victory Service Mgr and Victory said the belt was Ok. Victory mgr called them a liar. Victory service was rude. Intrinsically dishonest. Operate blatantly outside the law.
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