Customers Come First at Land Rover Solon - Joe&Monica
First of all, Rick McDonald is to customer service what platinum is to precious metals--pure excellence! He is the consummate professional; he is extremely knowledgeable with excellent communication skills, detail oriented and customer focused. The measure of excellence is not just about the easy transactions, it's about excellence when there are issues that need resolution. When we experienced some problems with our 2015 Evoque Rick took the reins to fashion an outstanding solution with the assistance of Chris Balentine, Rich Winterman and Dwight Dunham each of which provided excellence in service for their respective roles, and as a result we purchased a 2015 LR4. We are extremely happy and look forward to a long lasting relationship with Land Rover Solon, the Davis Automotive Group and, of course, Rick McDonald! When looking for a vehicle, this is the place to go!
nightmare - screwwd by westside jaguar
Bought vehicle in January of 2015. We were in for service at least 8 times with over $6,000 in repairs, almost continuously from Nov. 2015 through January 2016. When we brought concern to the dealership we were told they would give us $1,500 toward a trade in . When we left with our car it was on empty and we almost broke down with new problems that didn't exist when we brought the car in again for repairs.