Happy Customer - stacylynn58
Buying a new car has never been a pleasant experience, until I went to Jerry's Auto Group. I highly recommend, Charles Kincaid, he was professional, friendly and very helpful.
Loved it. - TJ
Brad was very nice and friendly. I was impressed with the complimentary snacks and drinks along with hot dogs that was available while I wait for my car to be serviced. Better than Sewell Buick and less expensive because I saved about $35 on an oil change by going to Ewing Buick.
Top Reviewed Specialists At This Dealership
New Car Sales Consultant
Pre-owned Sales Consultant
Pre-Owned Sales Consultant
Very pleasant experience - Daryl Ziegler
Shawn Waara and Katie Stovall are awesome! They made my car buying experience pleasant, smooth and fast. Best expeience I have ever had in a dealership.
BEST car dealer ever! - jbmc62
They really are your family. Larry Wooten in sales is the absolute BEST and the service dept bar none is top notch. Russell and Mike in the Service Dept are the epitome of integrity! They will fight for you with the manufacturer on any warranty issues. They go out of their way to help.
No A/C - pugal
Coming home from Mo, had no AC, Sunday. Took the PU in Monday and they got me right in.. Appreciated it. The PU is only 1year and 4months old, A Hose was loose and lost Freon.
Very good service loved it - Tiffany
Very good experience great customer service satisfaction very good acknowledgement of there inventory and products. Sales manager went above and beyond to find what we were looking for and for the right price
Bought 5 vehicles over the years. All a great experience - Jacobsenrp
Over the last 5+ years, I have bought 5 vehicles from Southwest Buick GMC, for myself, wife and daughters. Always a great experience. They also give a straight up price, no stereo-typical dealership run around, and never any pressure. GMC and Buick products are high quality built, and very well designed. Also high marks for the service department. I cannot express enough gratitude for the professionalism mixed with a laid back atmosphere. Thank you Justin and Skyler!
Great experience! Was treated as if I was family. Happy! - David
Wonderful experience, short and sweet. Salesperson listened to what my wife was looking for and we purchased the vehicle. Thanks Mickael! We love the Terrain!
Great - Evelyn grimes
They gave me loaner car until they got my car back. They we're nice and pleasant. Love it here. I drive a extra 40 min to go back to this dealership.
Frustrated trying to get my title... - Auto
Bought a car off Autotrader. Paid cash by wire transfer and a cc deposit. Flew my mechanic to inspect. Dealer was very accommodating as they spent several hours allowing my guy to check out. Even lifted it on a rack and had one on their mechanics available for questions. Salesman told me he would send my guy back with title. He didn't. Two weeks later I have no title. Where I live I have 7 days to register or there is penalty. Total frustration with this dealer! Life doesn't have to be so difficult.
Hiley GMC Outstanding Customer Service - CHammond
The service representative I spoke with, Justin, took ownership of the service work that my truck required. He assessed the situation and listened to my frustrations in a polite and attenative manner. Justin went above and beyond to make sure I was leaving a happy customer by providing a shuttle home, a loaner and service work that was just outside of a standard warranty. He understood the value of a happy customer and for that I am grateful. I will be returning to Hiley for my next car/truck. Thank you Justin!
Horrible service - RMM
DO NOT BUY A CAR/TRUCK HERE! I made the mistake of choosing this place to buy my first new truck and was highly disappointed with their customer service. From my dealings with Mike Durant, salesman Diego, finance guy Kevin, and even Amber Khan with my license plates I was repeatedly lied to. From top to bottom this place employs habitual liars. I drove 110 miles only to find out the truck was not the actual listed price on the internet, still agreed to purchase with little help from Diego my actual salesman. Once in financing Kevin got me to agree on a monthly payment then right as I go to sign my signature the price goes up not once but twice!! I should have walked out then but after 4 hours I wasn't coming home empty handed. They sent me home with no papers showing my finicall agreement so after 2 weeks of me calling 5 different times they sent me a scratched out piece of paper with numbers on it. Then after waiting 2 months I called to see if my plates were in since my paper plates were to expire in days, they said they had been sitting there with no thought on their end to call and notify me. I asked her to send them to my house then after 1 week they still had not shown up so I called again and she stated they were mailed the previous week. I finally get my plates after multiple calls only to find out they overnighted them after I called upset yesterday . So now I can honestly say this will be the LAST TIME I ever do business with or even recommend this place to anyone . Consider yourself warned!!!!
got yelled at by the sales person for going home ... - jonathan maashio
made two visits in the same day to show the sales guy my interest in the truck,at the first visit gave all my info to get the app process started, he told me if i came back 6 hrs latter it would be in and out process and i told him if he needed any additional info he can call me on my cell.
the commute to the dealership took 45min one way (made that commute 4 times that day) upon arrival he indicated he was tied up so he couldnt work on it , he started scrambling to get the paper work going by the time it was all said and done he handed over my paper work to finance in the next building me and my co-worker sat at the lobby for 45min with no one in site arrived before 4pm decided to leave close to 6.This is what takes the cake he called me and yelled at me for going home.
Poor Service - Joseph Armstrong
OK, so after 3 years, one engine tear down hoffpauir marble falls, one engine rebuild hoffpauir burnet, then an engine replacement again hoffpauir burnet. Three dealers which now include Hoffpauir Lampassas and $8000.00 my truck is still parked six months after getting the engine replaced, with electrical problems that the burnet hoffpauir told me to simply pull the fuses( which didn't work the battery still dies. The dealers keep shuttling me between themselves and claim no responsibility as they are sold. Now ( I am an electrician) I decided to try to isolate the short myself, finding out that I have 9 wires in my main fuse box that are grounded and creating a 10 volt parasitic draw on my system, why they couldn't find this is beyond me as they are Chevy certified mechanics So now my problem is I want a schematic for my truck from the dealer so I can verify and try to fix this issue and they tell me to simply google it. Or if I come in they might could print me up something. DO NOT DO SERVICE WORK WITH THIS DEALER. If you do and are not satisfied they will simply send you around to 3 different dealers all claiming to have no responsibility and to have been sold and refuse to honor anything after that sold date etc and so on.
Christa really sounds like she knows her stuff when she... - whittingtontexas
Christa really sounds like she knows her stuff when she wants to sell a car. She did not push us to buy something like most salespeople do. And I actually asked her about the "cash corral" and instead of trying to sell me something that was old and cruddy she actually cared about my safety and said that none of them were very dependable. If I'm looking for a Buick,GMC,or Pontiac,or even a good used car I will look here. I Commend her for actually putting safety ahead of price.
This dealership went above and beyond for me. I had been... - jessica.smith.3591267
This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.
fantastic - pat
Suzie Klement was especially nice, helpful and no pressure. Extremely patient with us with all our questions
about the Buick Verano we purchased. All other staff were exceedingly fantsstic
Zack was such an awesome salesman, he took the time to... - kkirkman
Zack was such an awesome salesman, he took the time to show me around & helped me through every step of buying my very first car on my own! He got my payments where I wanted them & just created an awesome friendly environment! Thanks Zack for all you did!