Excellent Dealership--Purchased a 2005 Chrysler 300 Touring - Arkansan
Brinson Ford in Athens, Texas is an excellent dealership. I purchased a 2005 Chrysler 300 Touring from Brinson Ford. The Sales Manager (John) and the Sales Consultant (Norman) were excellent. It was just a great buying process. They even transported the vehicle to me in Arkansas. I highly recommend to anyone who is looking to purchase a vehicle in the Eastern/Northeastern area of Texas to shop at Brinson Ford in Athens. I also recommend anyone in the Western Arkansas/Eastern Oklahoma area to shop at Brinson Ford. in Athens, Texas.
outstanding customer buying experience ! - steve w.
i've heard of the don davis auto group (radio/tv advertising) , but knew nothing of their philosophy or integrity . we were in the market for a lincoln mkc with multiple dealerships to choose from . i listen to the jerry reynolds car pro show on the weekends and subscribe to his newsletter . i know of jerry's reputation and integrity . so , i went to his website and went with jerry's recommendation and used the vip process and the rest is history . it was absolutely the best car buying experience that I've ever had . xavier echendu was my point of contact from start to finish . we took care of the initial pricing and selecting options by email before i arrived at the dealership . when we arrived , the car was ready for the test drive and xavier walked us through the entire process . there was no pressure from anyone to buy or add on any extra options and the proverbial paperwork in the finance department was a breeze . thank you xavier and jerry ! steve w.
2014 Ford F150 - brb318
I give this dealership 5 stars for effort. The sales manager Eric went out of his way to get the registration taken care of. However, the Tech that installed the plates failed to properly secure them and the back plate fell off during transit to my residence. What a bummer, especially since I waited almost 6 weeks to get them. Eric came through and went back to the Tax office and got new ones. He even sent them overnight and I got them from FedEx the next day. This time they were installed with bolts, nuts and locking washers. Great job Eric. Thanks for all your help.
Great Service - DanC
Excellent service. I arrived at my scheduled time and they were completely prepared for me. There was no waiting to drop off my car for service and no upward sales pressure to do anything more than the service I had scheduled. The service agent was quick and professional. I chose to wait in their lounge while the vehicle was serviced and it was very clean comfortable and relaxing so the time I waited seemed to fly by.
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Great experience - Les59
Jeff Payne was our salesman and the experience was outstanding. I would recommend Jeff as well as Hooks Lincoln. The whole experience was really great.
An easy transaction - Gary
We saw a used car of interest on line, sent in an inquiry and were contacted by Joe D'Angelo. We drove down to meet him and he had the car prepped and ready for a short test drive. He took a look at our trade and made an offer and along with a slight concession on the car we drove signed the deal. He handled all the paperwork and set up the meeting with Randy in finance. The entire process took about 45 minutes. No hassle, no typical pressure. I had to go out of town and upon my return dropped off the tradein and drove the purchased car out. Total time about 15 minutes and they saved us a few dollars a month in the meantime.
This is the place to buy. - frebarb forever
Excellent from the word go. Never felt pressured and that was HUGH. Duane Acha was absolutely awesome. Made us feel welcome as if we had known him for years. Informed us of all the features on the Escape and what all Bob Tomes Ford has to offer. Also, to be commended, in your finance dept., is Pete. Pete showed and explained to us all our options on finance and service packages so we would be able to make the correct decision for us.
Frelan & Barbara West
Service - jerry bacon
Service Associate Laura Benavides was excellent - very friendly and knowledgeable - I hope she is the person that will help me on my next visit- Laura is the best
Zero Expectation, Schedule or Communication - Ownership
I found the truck online the day it was posted and contacted the sales team that I was very interested. They sent me photographs of the truck invited me to see the truck so I took time from work and skipped lunch to go buy it, pen in hand. Something was fishy because I drove all over the lot and the truck was MIA. Joe Ritmo sat me down at his desk and casually strolled to the back of house area for some time. When he finally returned he told me the truck actually wasn't at the dealer or even in their possession. I was very upset and humiliated so all I asked was for the expectation to be set as to when I could buy the truck. Joe then disappeared to the back again. After another fifteen minutes I got up and went looking for him because they are either going to get me in the truck or they aren't. When I finally found him he sat me down with what i was told was his manager, Omar, and they apologized and promised they would get the truck very soon and bring it to me for a test drive at my work. A week went by and nobody bothered to contact me. I call Joe the following week at 9am and he said they had a meeting and he could update me on the status shortly after. He never called me back. I left numerous voicemails for Omar and he never contacted me. I was calling Omar to tell him that Joe was not communicating what was happening and I wanted a new salesperson to help me. So now the sales team and the management team have provide to be poor communicators. Joe always said (texted) he would get back with me shortly and days would go by. At this point it was almost 2 weeks into me trying to buy it. The daily updates never came, detailed voicemails were never returned, and I was severely disappointed in their communication disability. How can you leave someone hanging who is proactively trying to buy a $30k vehicle. Every other dealership in the area I inquired with worked super hard to earn my business and these lazy sales guys can't pick up the phone like an adult and handle their business. If Randall is reading this he needs to get his crew in shape because the dealership I ended up buying at blew his guys out of the water!
Never use them - Doc-p
Made an appointment to get an oil change. Simple enough... Just an oil change. It took them 90 minutes to do a 10 minute job. The service writer was rude when I asked for a status update on my car
Never never never use that service center. They are a disgrace to the company name.
Fix one thing they tear up something else - LKellow1213
took truck for alignment, they busted hydrolics on 4-wheel drive, charged over 800 to fix, they broke it, I had to pay for repair.
Talk about great people and service. Mike Vaughan andRon... - Tom Johnson
Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!