Won't go anywhere else for a car!! - coachwhitley
I have never had a better experience buying a car. Timothy Goodman is very personable, and wants to put you in the car you want. I had negative equity in my vehicle and he worked with me to find a car that would be better than my gas guzzling truck. From now on, this is where I will buy my vehicles. Thank you, Timothy!!!
Great Experience! - Mindy86
Ben is awesome! Other dealerships denied me because of how much I still owed on my car, but Ben went above and beyond to get me into a brand new car! Pretty much did everything over the phone on my lunch break! They even delivered the car to ME! I definitely recommend these guys!
2014 Ford F150 - brb318
I give this dealership 5 stars for effort. The sales manager Eric went out of his way to get the registration taken care of. However, the Tech that installed the plates failed to properly secure them and the back plate fell off during transit to my residence. What a bummer, especially since I waited almost 6 weeks to get them. Eric came through and went back to the Tax office and got new ones. He even sent them overnight and I got them from FedEx the next day. This time they were installed with bolts, nuts and locking washers. Great job Eric. Thanks for all your help.
Great Service - DanC
Excellent service. I arrived at my scheduled time and they were completely prepared for me. There was no waiting to drop off my car for service and no upward sales pressure to do anything more than the service I had scheduled. The service agent was quick and professional. I chose to wait in their lounge while the vehicle was serviced and it was very clean comfortable and relaxing so the time I waited seemed to fly by.
An easy transaction - Gary
We saw a used car of interest on line, sent in an inquiry and were contacted by Joe D'Angelo. We drove down to meet him and he had the car prepped and ready for a short test drive. He took a look at our trade and made an offer and along with a slight concession on the car we drove signed the deal. He handled all the paperwork and set up the meeting with Randy in finance. The entire process took about 45 minutes. No hassle, no typical pressure. I had to go out of town and upon my return dropped off the tradein and drove the purchased car out. Total time about 15 minutes and they saved us a few dollars a month in the meantime.
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Love my MXK - Leslie81
Troy and Amanda were so amazing to work with. From going to look at the car to finalizing the sale the next day it was awesome. They made us feel welcomed and were very informative about the features of the car. I got such a great deal and am very happy! I would definitely recommend coming to this dealership to any one!
Bought Our 4th Edge From Bob Tomes - chloe1001
We just bought our 8th car from Bob Tomes. We have been a long time customer, buying new cars and using the Service center for our cars. Our purchases involved cars for ourselves as well as our 3 daughters over the past 20 years. At this point we will go no where lese to do business.
The sales person, Dennis Wilson reserved a car for 2 weeks, while we made our final decision and he was most helpful with the sales department to insure our new Edge meet our requirements. The Finance Person was also outstanding ensuring we received all possible price breaks to honor their price commitment. During the purchase process and afterwards the management at Bob Tomes checked in to be sure we were happy. Great place to take your business.
Great service - Cooter
If you're looking for a friendly environment and a great place to have your automobile serviced Grapevine Ford is the place to go . I always wait while I have my truck serviced I have a nice café get something to eat free Wi-Fi makes the time go by fast
Salesman lied about deals. - kidrad
Car salesman pulled the most expensive model the Ford Fusion Hybrid SE when I only wanted to see the Ford Fusion Hybrid S. Also tried playing around with the numbers to trick me into buying the car. I was also aware of a 0% APR deal for 72 months going on which would end on 9/30(Wed). The salesman lied and told me that the deal would end 9/26 (Sat) in order to get me to buy from him. Overall I had a unpleasant experience and will never do business with this dealership.
Never use them - Doc-p
Made an appointment to get an oil change. Simple enough... Just an oil change. It took them 90 minutes to do a 10 minute job. The service writer was rude when I asked for a status update on my car
Never never never use that service center. They are a disgrace to the company name.
Fix one thing they tear up something else - LKellow1213
took truck for alignment, they busted hydrolics on 4-wheel drive, charged over 800 to fix, they broke it, I had to pay for repair.
Talk about great people and service. Mike Vaughan andRon... - Tom Johnson
Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!