Smooth New Car Purchase - CTro1
Great dealership to work with. We went through internet sales and it was a very smooth process. After dealing with some not so easy to work with dealerships over the last week I would defiantly buy from Don Davis again. Would have been 5 stars but the walk-through at the end could have been better. It was late but there are a lot of features that were not covered. Our sales man was tied up and another assisted us. Financing office was a pleasant and easy process.
Good to Great - Chris Tharp
Ben is a very nice and courteous young man. However he seems inexperienced and still learning customer service. It seemed that the Sales Manager was the person I ended up dealing with on the transaction.
I drove 2 hrs one way after having an agreement on price for a cash $39k purchase and being told the car was ready.
1. The vehicle was not clean, inside or out
2. Fuel needed
3. No oil change sticker
4. Had a deal by text of price with fees, that changed with fees added once there
5. Had to wait over an hour to do the paperwork even after sending all my info before coming to the dealership
6. Had to wait even more after finishing paperwork for Ben to get it gassed up when he could have done that while chatting with us.
7. I have done business with Brinson Corsacana before that didn't waste my time.
8. Once we got with Mike to do the paperwork, it went quickly. He did great.
Best car buying expeirence I have had. - golfcraz1
I am about 3 hours from this dealership so most of the work was done over the phone. Once I arrived everything went just like we talked about it on the phone. Smooth and Enjoyable. Gilberto was wonderful.
Sales lady - Neal
Susan A. was our sales lady. She worked with us on the deal over a matter of several visits. (We also were looking at cars at several other dealerships). Their pricing was reasonable and the service was great.
After the sale the service has been good.
new truck - john
I would like to say mike munden did a great job with the purchase of my new f 150! I would recommend mike and this dealership to any one looking for a vehicle. great job.... john prosper tx
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Great Experience - MorenoTM
Buying a car with the help from Chris Cunningham was painless and he was super friendly and didn't waste my time. I would recommend this dealership for buying a car.
Very Pleasant Buying Experience - A Very Satisfied Customer
I have driven a luxury car./suv for six years, and I decided it was time to stop spending unnecessary money. I was debating between a Chevrolet Malibu and Ford Fusion. Both cars drove well; however, the customer service received at one dealership far exceeded the other. My salesman, Andy Pham at Bob Tomes Fords, was truly amazing from the moment we met. I applied for Ford credit online, was called immediately afterwards by Andy to setup an appointment to select and test drive my car. After our phone call Andy followed up with a text message and email. I selected the Ford Fusion Titatinium online, and Andy had the cars ready when I arrived. I couldn't believe how well equipped the Fusion is. This car far exceeds my imagination, and it is truly amazing plus fully loaded. I admit there is a learning curve as the hybrid is a computer but there are training classes available, and I can call Andy at any time. He is always most helpful and he has even come to me once when I was haviing problems understanding how to start the car; it seems I had it in a slope position (this is a part of that learning curve I mentioned). From the time I arrived at Bob Tomes to test drive my car until I completed my paperwork, I was out of the door in less than two hours. Fantastic! How's that for truly outstanding customer service? Andy has definitely earned me as customer for life.
Best service ever - GB
In the past 6 months, we have had repairs on our truck. One due to an accident, and the other due to normal usage. Travis Doyle, in the Service Department, has taken care of our truck both times. He understood each circumstance and worked diligently to resolve the issues. He is friendly, professional, knowledgeable, and follows through each step of the way. We highly recommend Grapevine Ford Service Department thanks to Travis and his staff!
Salesman lied about deals. - kidrad
Car salesman pulled the most expensive model the Ford Fusion Hybrid SE when I only wanted to see the Ford Fusion Hybrid S. Also tried playing around with the numbers to trick me into buying the car. I was also aware of a 0% APR deal for 72 months going on which would end on 9/30(Wed). The salesman lied and told me that the deal would end 9/26 (Sat) in order to get me to buy from him. Overall I had a unpleasant experience and will never do business with this dealership.
Fix one thing they tear up something else - LKellow1213
took truck for alignment, they busted hydrolics on 4-wheel drive, charged over 800 to fix, they broke it, I had to pay for repair.
Bad Bad Bad - paulsbones
If they try and get or recommend. To get you finance with Santander. Don't do it.. it will be the worst thing you ever do in your life. Nothing more than a predatory lender. I have made 12 payments on time and all have been applied to the interest. Nothing to the principle. Will never purchase another auto form this place again. Never Ever. I have owned 12 ford autos. This will be my last.
Talk about great people and service. Mike Vaughan andRon... - Tom Johnson
Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!