Used Toyota Camry - Dcb
Casey was great to work with, from the initial call to the dealer, to the efficient manner in which he got us in and out. The negotiation process was low pressure and friendly. Thanks for your great customer service.
Simple purchase experience - Cory
I had a pleasant used car buying experience. There was no fluff or haggling, likely made simpler by the fact I was fairly set on the car I wanted to purchase, but even so my sales rep Gary was professional and a pleasure to work with. The facilities are spectacular as well!
Excellent experience - JC
This is our second time working with Kuni Honda, and both Jerry Johnson and Richi Carni went above and beyond well exceeding our expectations. Considering our budget constraints, at one point we almost gave up, but thanks to Jerry, Richi and of course the underwriters at the bank, the deal went through. Thanks!!!
Excellent - Montgomery Clan
We've had some sketchy car buying experiences in the past, but Spradley Barr Nissan really stepped up to the plate. They made us feel comfortable and took very good care of us. We got a great deal and couldn't be happier with our experience. Nik and Danielle were super personable and very friendly. There wasn't a high-pressure sales environment like you often find at many dealerships. They understood our needs and were willing to work with us to make sure we were satisfied.
Took my Honda to have 3 recalls accomplished - fjc001941
Had three recalls accomplished , also they gave me a free examination of my car stating what the discrepancies were found during their inspection phase of it I didn't have any of the work accomplished I was only there to have the three recalls done
Another Great Experience - castillom7730
The timeliness, friendliness and overall customer service of this dealership cannot be beat! I have never had a hint of a bad experience in the two years since I bought my Accord. The service department is absolutely stellar! I will definitely be buying my next vehicle here again!
Reliable and Friendly - bennorman
As always, easy to get concerns addressed quickly, and in a cordial manner, as soon as you walk in the door. They take the time to let you know what to expect, and they deliver as promised. Special thanks to Harry, P.J., and Claudia.
Excellent Experience - adam bode
Every aspect of my experience was great! I have purchased several cars from Sammy and he and the rest of the dealership personnel never cease to amaze me. GREAT Experience!!!
Find Another Honda Dealer for a new CR-V - BillA35
I called Markley Motors to inquire about purchasing a new 2017 Honda CR-V Touring. I also wanted to know the trade in value on a 2014 Honda CR-V EX-L and 2016 Acura RDX Advance. I provided them with all the details on both the CR-V and RDX. My goal was to have 4 Honda Dealers give me a bid and trade in value. After receiving the 4 bids and trade in value - Markley's bid and trade in value was the worse. They low balled the trade in value claiming they assume people aren't telling the truth about the condition of their SUV. Really??? You assume everyone is not telling the truth. I would be patient and shop around before buying from Markley. I posted a review on Google and the response from Markley was a little ridiculous. The positive for Markley was that they answered all my questions in a timely manner and the salesman was very professional.
Liars - Sean Gribbons
From start to finish I've been lied to by sales people. Purchased a used Acura TL 103,000 miles. I overpaid by kbb by $1,000 for a car that needed work has body damage and the navigation touch screen doesn't work. Bogus no haggle pricing is bs and a scam. I was told verbally the door handles would be fixed. Closed on the car and they say oh no we aren't doing that but it's a super easy fix like $20. Liars. It's going to cost me over $150 to fix the door handles. Said We will perform a full detail. Got car back has stuff all over the windshield half xxx job. Put protectant on gauge cluster plastic - hope it doesn't mar or permantlety haze them. Told car would be waxed - car was not waxed I'm an ex professional Detailer who detailed exotic cars. I know when a car has or hasn't been waxed. Told headlights would be buffed - liar never buffed. Took over two days to get financed. Never ran my information to see what I qualify for just quoted me a rate for financing - pretty sure that's fraud and is illegal. Had to wait at enterprise for 30 minutes to drop off car then was charged $40 for insurance on the rental because autonation didn't tell me I didn't have to pay it. I ask for reimbursement and they won't pay it. Said detail and work on car would take one day took two days and the detail was less than half xxx.
Overall I feel like I've been screwed on this purchase and the sad thing is it was my first car purchase. Just overall feel pretty ccrappy about the experience it was like how can we get you out of here fast? Just overall I wouldn't buy from them. This car is costing me over $9,000 and kbb is $7,500. Thanks for screwing over a kid who just wanted a reliable car
Horrible Experience - Paula Wright
*I have never in my life written a review on a company, but I have no choice but to do so now.*
I went to High Country Honda to see what my options were on a used vehicle. I was quickly persuaded to purchase a 2009 Honda CRV. The finance person indicated that the only vehicle on the entire lot that would work for me due to credit and down payment, was this car. The test drive was quick and the sales person talked with us the entire time about the previous owner. I never heard or noticed a problem during that five minute ride. After the sales person closed the deal, he stated that he had just gotten this car in the day before, and that they needed to detail it and fill it with gas. I drove it to my parents where it stayed for two weeks until I could come back from Denver, my home with someone to drive it back. During that two weeks, my father noticed that the breaks were growling, and that the back door rattled when he drove it. He promptly took it to the dealership, and they told him they wouldn't have time for days to fix it, as they were backed up. (After all of this, I am not surprised they are "backed up.") Anyway, I contacted service and spoke with a female service person that told me that she remembered the quick turn around they did on this vehicle as it had just come in the day before. She told me that they hadn't been able to really check it out because it sold so quickly. She made an appointment for me to bring it in the 5th of September for the brakes and door to be repaired, and to determine what high mileage services were needed.
Upon arrival, I was greeted by a service person named Shawn Smith that indicated that they would look at the vehicle but that they probably couldn't do any repairs because they may need to order parts and that wouldn't happen until the following week. I explained that I had come from Denver, under the impression that the work would be done as his co-worker had told me. He then had the General Manager come out and speak with me. The GM stated that they probably wouldn't be able to do much as the vehicle was purchased as is, and the ticket was turned in stating that they had completed the safety check that was mandatory before selling the car. I explained that the woman I had spoken to had told me that they didn't have the chance to do the check and set the appointment so that they could take care of it. Long story short, the GM and this Shawn Smith insinuated that I was being dishonest, that I hadn't spoken to the female in service, and that there was absolutely nothing wrong with the vehicle. No brake problem, no door rattle, NOTHING. I picked up the vehicle and took it to a shop here in Lakewood. Not only are the brake pads awful, the rotors, front wheel bearings, and all of the struts need replaced. $2,284.00 worth of "nothing wrong!" I was told that the vehicle was unsafe, and that one of the front wheels could literally fly off at anytime because of the faulty bearings. When I contacted the service guy Shawn today, he criticized the company that we had inspect the car, and said there was nothing wrong. I had told them that I was going to have someone else look at it, because the grinding was so obvious that I couldn't believe that they were denying the problem. He was extremely rude and unwilling to help. He stated that I would have to take it up with the GM tomorrow. Regardless of what comes from the conversation tomorrow, I would never allow this dealership to repair anything on this car considering the fact that they can't or won't acknowledge the problems that exist. They can pay someone else to do it that has a clue.
I have never been so frustrated with a business transaction. I did file a report with Honda, and am waiting for a response from a representative. I will contact the GM tomorrow, but feel confident that he will again blow me off, and try to say there is nothing wrong with the vehicle. This has been a horrible experience!!