Great Service!!! - Michael & Meg Janicek
We recently purchased a used Nissan Murano from this dealership and were pleasantly surprised by the whole experience. We contacted Joe Lee regarding another Nissan Murano that they had for sale and he let us know that there was another Murano that became available that morning. Although we did not have the means to purchase many of the higher priced vehicles, Joe was professional yet personable and made our experience so wonderful! On top of the great service, they also gave us a fair trade in value for our car. We would recommend Joe Lee and the entire staff at Mike Ward Infiniti to anyone that is looking to purchase a new or used vehicle.
Exceptional service - Connie Sperberg
Infiniti of Denver performed excellent services on my Hybrid Q50 last week. I have been a customer there since December 1998. Clark Hearold, my service agent, is attentive to my Q50 needs and is very dependable and thorough in providing timely services. I appreciate his Infiniti expertise. Thank you!
Arrogant and dishonest - gabeoneski
After repeatedly servicing our Infiniti here we decided to come and look at a possible second purchase. We were shown the vehicle we were interested in and were very close to purchasing, then I made a mistake. I asked if there was any way they would negotiate on the dealer fees of $500. After Eric, our salesperson, said, "I'm sure we can work with you on this," he went and talked to the sales manager, Terry, and then came back stating, "Terry won't budge, he says, "not even a penny," but I can get you some free hats!" Feeling a bit insulted but still interested in the vehicle I asked for a moment alone with my wife to consider the purchase one last time. I was then interrupted with the final paperwork showing the price to be $500 higher than the initial online price that we had discussed! So after we tried to negotiate the $500 dealer fees, Terry, who had said he wouldn't budge a penny, actually tacked on an ADDITIONAL $500 to the original price. I will never be back to Dacono Infiniti and I hope this is fair warning to anyone else who may be sucked in by these guys.
INFINITI OF DENVER