Great sales experience. Not a high pressure environment. - Philip
I worked with Mike Tsuji to purchase a new Lexus vehicle last week. Mike was extremely knowledgeable about the features, specifications and functions of the two models I was considering. He understood my needs and wants in a new (or pre-owned vehicle) and took those into consideration. Neither Mike nor Jerry engaged in any high-pressure sales techniques and I did not feel uncomfortable at any point in the sales negotiation. Car sales games were kept to a bare minimum. We were able to quickly reach a fair price without much haggling. I would highly recommend Stevinson Lexus and Mike Tsuji if you're looking at a Lexus!
1st new Lexus - Debbyt
Kasey was very efficient and explained everything very good and found the exact car that I wanted, he went to another dealership at rush hour to pick it up. Phil was also great in finance and worked out perfectly, great experience.
Finally, the agony is over! - Oregoncommuter
For six months, we have looked at every make and model of car available to use as a commuter back and forth to Oregon. We returned to Kuni , one more time, to just have my husband test the driver's seat in the RX 350 for comfort. We asked for Mark because he was helpful, knowledgeable and fun to be with during our visit six months before. Mark was occupied but Gary helped us until Mark was available. On the floor was the Sport RX in atomic silver. The color drew us in but the car was plugged in so the electronics worked and the seat could be adjusted to fit my husband. We were sold and that is when we stopped the headaches from car shopping. However, If Gary had not been as entertaining and if Mark had not been available, I am not sure we would have pulled the trigger that day. Both, are amazingly kind people.
Our only negative was that from the moment Mark arrived and we immediately said "Cash", it took four and a half hours to leave the dealership. We had a complicated deal because of Oregon having no sales tax so the paper work was causing delays and errors. Archer took over and with good humor eased the final hour. Thank you to all involved.
The vehicle orientation was helpful for our 1500 mile trip but we will be back to Kuni for more orientation when we return this fall. We could not access the special packages such as Enform because we are technologically handicapped . . . we have a little Tracphone which had problems linking with Lexus. Mark said he could help when we get back , especially, if we purchase a newer phone.
We look forward to visiting Kuni's beautiful dealership in the future.
With gratitude to Mark for taking us out of the tedious researching-car - shopping loop.
Kathryn and Kurt Albrecht