Fantastic Dealership - JDT
I started working with Drew Phillips last year when I wanted to place an order for a Levante S. Drew has been nothing short of amazing to work with. He's been great on communication, and making sure I know where my vehicle is at in production, and timelines. I finally got to pick the truck up last week, and the whole team at Mike Ward Maserati were awesome to work with. Drew and Bob both provided world class customer service, ensuring I left with a smile. I can't say enough great things about how the whole process was handled, other than it was truly refreshing to feel like a human, interacting with humans to get a deal done. Drew continues to be a rockstar, checking-up after the sale to ensure all is well with the vehicle and that I'm still a happy customer. Fantastic!
Rude! - Lotusdrvr
I have done business various times through out the last 5 years with this dealership. The service department gave me my car back with things taken out my my trunk and thrown (not placed in my front passenger seat area. A socket was still attached to my rear diffuser panel that rubbed the paint. When I brought it to their attention, the staff didnt even appoligize. What happened a quality check? The last time I purchased parts, I found the staff to be rude. Just to order floor mats and a front marker light, it took almost a week to get them to even order the part. So, expect a minimum of 2 weeks for a part. I was informed that if I wanted faster service to order my part I could go elsewhere. He informed me he was the only person that ordered parts, and he had a list of 20 people before me. Maybe another person to help would reduce the wait time for its customers? It's really unbelievable that a high end dealership treats me worse than the GMC dealer. Shouldn't it be the other way around?