A positive experience! - Daiseymae
We were extremely pleased with our experience. Mr. Hehn was so patient with our many visits prior to finally deciding on what we wanted. He spent a few days finding the exact car we wanted. Once it arrived he made sure we were comfortable with every feature of operation. We have dealt with Rick in the past and will probably do so again in the future.
Smooth Process and Excellent Customer Service - Kevin Sack
Sellers Buick GMC is the best dealership I've ever been to. Phil Haelterman made the whole car buying process easy and painless. He was honest, direct and responsive to my inquiries. I live the better part of an hour away from Sellers, and let me tell you, it is well worth the drive. If you want to deal with a knowledgeable, friendly, no pressure sales team, then Sellers is the place for you. Sellers Buick GMC will get all my vehicle business moving forward!
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Excellent - Dan1
Great customer service for a first time buyer , everything was explained accordingly , it takes a while to figure out what you want but the wait is worth it and these really work with you and are very friendly!
Excellent service - sjh0295
I am very pleased with the experience I had at Randy Wise. Everyone was very kind and helpful in the process of buying a car and getting a loan. Noelle and Nick did a great job!
Great experience, very knowledgeable - Cheryl2017
Great service that is why we always buy from here and service our vehicles. All employees we deal with at Champion are great. Kevin explained everything that was going to take place with my vehicle
LOVE LOVE LOVE this Dealership - Kim with Black/Camouflage Truck
I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family.
Buick GMC Sales Consultant
BUICK GMC Sales Consultant
BUICK GMC Sales Manager
Oil change and maintenance - TD
I was able to get my 2015 Enclave serviced the same day I called to make the appointment. I didn't have to wait at all from the time I pulled in the garage. Service was completed in less than time than was quoted. I always have a positive experience at Causley Buick and today was no exception. Kegan Davis (1143) was really friendly, professional and helpful!
GREAT Experience - Nancy Gordy-Baker
Steve made the buying process quick and easy. He was very professional and knowledgeable. We are so happy with our purchase and he got us a great deal!!! BEST buying experience we've ever had...HIGHLY recommend!!!
Great Dealer - Rick&Tina
The staff goes above and beyond to make sure a deal happens. You get what your looking for at a great price. Outstanding customer service.
Very Pleased - Lon
I've purchased numerous vehicles in my 70 years and also shopped the vehicle I purchased at other dealerships. With Shelton Buick/GMC I had a very pleasurable experience. The best I've ever had. As a matter of fact, I felt like I almost stole the Buick Cascada I drove off the lot with. I wouldn't hesitate to recommend Shelton Buick or my salesman, Don, to anyone!
Super service, nice to work with. Goes the extra mile. - Gmguy?
Super job, Gave me a good trade in deal on my truck. Was easy to work with. Will come back for my next vehicle. Good maintenance service also.
Robert Bell provided great customer service. - Yancey Mix
Our experience was phenomenal. Mr. Bell was kind, respectful, and efficient. He was very patient and answered all of our questions. He was also great with the kids. He helped us find the perfect car and we were in and out. He found a car that was perfect for us. It was way beyond our expectations of finding our new car within our budget but Mr. Bell got the job done. I cannot imagine having a better experience at any other dealership. We recommend everyone to work with Robert Bell because we know they will have a great experience. We also would like to give a shoutout to his partner in crime Tim. The two of them together made this experience worthwhile.
Not so free oil change - Sara1234
I had my first oil change done on my new car, which is part of their service plan. Now the car shakes. I was told they don't balance the the tires after they rotate them. Also, that it's $49.95 to do so, which is more expensive than the tire companies charge. I have bought other cars from them, and never had this problem. This will be my last car that I purchase with them. Their service staff was not helpful, only my salesman attempted to help. It's not like it's a close drive for me to go there either, and take time off from work. Also their "free" car wash is not so. It covers an undercarriage wash. You have to still pay extra to get a real car wash.
Didn't care to get back to me, didn't treat me fairly - gene6136
I *tried* to buy a vehicle from them, but nobody cared to get back to me. I wanted the vehicle and expected some realistic numbers to be put together. Nobody did that. After continuous pestering to get information FROM THEM, they say oh, we just took a deposit... nice try. Really??? Wow,
Service - Ray Laethem
Carl, Mike and Greg had me in and out without any hassles. I left the car there and went shopping and the oil change and tire rotation was completed before I finished shopping. Nice people with which to do business.
Service Department Shines - dbn123
Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, and courteously. I will continue to bring all three of my GM vehicles in for service. Just took delivery of a 2017 SS Camaro I ordered from Mike Savoie because of last unhappy experience and lack of follow through in the Sales department going back to November. Keep up the good work - see you soon.
Satisfaction Always! - minilissa128
The experience was wonderful. I received service quickly, and my service advisor was extremely courteous and efficient. This service was for 30,000 mile suggested maintenance. I leased this Terrain Denali 3 years ago. My sales person and my service advisor for this visit were equally wonderful.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Rip off - Chevy57girl
Bought a used vehicle was under impression it had some type of inspection next day after purchase took it back motor mount broke, caliper locked up, miss firing had oil on two spark plugs they said they would fix the interior pillars never did did would fix rear window defrost never did. Won't help at all with very expensive repair bill, manger won't return call. Very rude. Now they lie and claim they only did an oil change and never actually inspected it. I find that a lie because they offer 120 k mile warranty and this Escalade had 108 they knew about the issues.
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Frustrating!!! - Cindy
We have purchased two cars from lunghamer chevy in the past and had a decent experience. So when we decided we wanted to lease a Buick we called Lunghamer Buick. My husband called and asked for sales. He told the girl he spoke to exactly what we wanted including options and color. She quoted him a price and invited us to come in. We schedualed an appointment and were on time for that appointment. The sales manager met us and passed us on to a salesman. Trevor. Trevor was not told anything about what we wanted so we started from the beginning and told him what car, options and color. He said he had that vehicle and gave us a price. It was quite a bit higher than the girl on the phone had said but with some negotiation we agreed on a price. We knew exactly what we wanted so there was no need for a test drive. When we finished he said we would have to wait for a finance lady. While we were sitting there waiting the couple at the next desk who were also leasing a vehicle finished and were taken right back to financing. When I got upset about this they tried to lie to me. I wanted to leave and forget the deal but my husband did not want to have to start the process all over agian another day. It took 4 hours for us to lease a car. That without even needing to be sold on a car or even test drive it. I will definitely go somewhere else next time.
Salesman Greg Dawkins lied - Greg Johnson
Greg Dawkins told us verbally and showed the paperwork that the 2014 truck we purchased on April 10, 2017 had a 3.42 axel ratio, which we wanted because of the towing capacity of over 9,000 lbs which we explained to him before purchasing that we wanted to buy a truck that would be able to pull a 5th wheel camper and our boat. We learned 2 days later after purchasing the truck by looking at the codes in the glovebox we Google and it shows this truck has a 3.08 gear ratio which is capable of pulling 6,600. I called Greg and he said he knew that and I asked why he lied to us and his response was well you bought it. I called Patrick Daly whom is used vehicle director and talked to him once said he would call me back and never did. I called customer retention manager Chris Johnson out of Grand Rapids and he was going to check into the situation and get back to me and he never did. I also called and left many messages to the general manager Larry White and he finally called back and said he would take of things and would get back to me but no response. I have left several messages and emails with no responses. I also called vice president Pete Ferris and left a message and no response. I would not recommend this dealership to anybody because they lie to make the sale of a vehicle. We are still waiting on someone to respond, hopefully they will fix this situation otherwise we will pursue other avenues.
Insulting Offer - Disappointed X-Customer
Tried to give me a major low ball price on two trade ins. Found the offers insulting. Went to another dealer and got a tremendous deal. No wonder I hate this dealer.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC