Pleasant - Bob & Kathy
We worked with Abe Saad who was pleasant to work with...He was not overbearing in any matter. This was very important to us. We was as congenial as can be, and not pushy, which also is important to us. Very helpful with understanding the new items on the SUV...this is the third vehicle we have purchased from you. However dealing with Mr. Saad was so much better than our last experience..
Great Sales and Service - Mydealership
I have been dealing with Randy Wise for the last 8 years and am completely satisfied. My salesman is Oliver Hackney and Nicholas Rodgers and they and friendly and professional, I wouldn't go to anyone else.
Purchasing my Equinox - Linda1098
My experience with Surburban Buick GMC was excellent. I met with Lavert and he was very knowledgable, approachable and helpful with selecting my certified used car. Everyone I encountered at the dealership was genuinely interested in me and my car purchase. It was so refreshing! I would certainly use this dealership again. My sister was with me and she said she would also use this dealership after such a great experience.
Jenifer is amazing!!!! - dprzeworski
My phone calls and emails were answered and returned promptly. By Jenifer and Judy as well. They knew I had to be to work and did not make me feel pressured to make any decisions. By far my best truck buying experience.
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Easy and Simple - Diehl
The service team did a great job of fixing the leak in my car, it works much better now. I would definitely recommend this service team to other people that need their cars fixed.
Quick & efficient - Mikey
My vehicle was taking care of fast and caringly...And I got a car wash !
The waiting rm. was also inviting.What else could one want !!
Excellent salesman - Lynn Lakota
Larry Wahl went out of his way to find just the car I wanted. I don't regret the 50 minute ride to meet him and complete the transaction.
routine matance - truck guy 123
sechuled oil change and tire rotation which was handled in a very timely and professional manner and I was treated with a smile and a hand shake
Excellent - Googlymoogly
Friendly service great prices they really make you feel like family! Kelli put me in a car i love! I will definitely be back i would suggest to anyone!
Great Customer Service - WrightBuick
My visit at LaFontaine Buick GMC was excellent. This is my first time leasing a vehicle, and the sales rep, Lance Nichols, made everything easy for me to understand. Furthermore, Maggie was very helpful in getting me additional options for the vehicle to make sure I was covered for wear and tear on the vehicle. I was very happy with the customer service that I received, I told my wife about my experience. She was so impressed that she is considering trading her vehicle in for a better car.
Excellant! Over the top. - Avation Pilot
The Dealership takes every opportunity to exceed my expectations. I am always greeted by name and the service department always looks up coupons to assist me.
Amazing service - Ricky17
I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.
AWESOME!!! - Manish Patel
Let me start by saying that this has been the best Dealer experience we have had. We leased 2 new vehicles and the transaction was smooth and effortless. Paul Makowski was awesome throughout the entire process and his communication skills are top notch. Couldn't be happier and will definitely recommend all family and friends. We drove an hour and 20 minutes to the dealership and it was well worth the drive. We tried our local dealer 3 times over the past 3 years to purchase a car and all 3 times were pushed out the door. The local dealer is big and have dealerships that sell other brands of vehicles. We highly recommend Ed Rinke Chevrolet. It's worth the drive!!!
Purchasing of 2017 Enclave - Elaine1968
Great experience, with a a very helpful salesperson, Norman Graves. I will definitely return, after being treated with respect with my salesperson listening to what I want in a vehicle and not trying to push his own.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Do not stand behind the work , lying, lazy and untrustworthy - Vicke2017
I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car for 5 days before even looking at it and would not give me a loaner. They quoted me a price to repair, then gave me another price when finished (lower so no problem there) but then a third price (higher this time) when I went to pick it up. No explanation as to why the price fluctuated. Fast forward 1 month and the car dies at a light again. Same exact problem, same explanation when they looked at it except this time I was told it needed a new engine.. I went in to talk to a salesman about replacing the car and he was rude and very unhelpful. I told him what I wanted and he said it would take 4 months to get that car, and it would be priced thousands more than the online quote I had. He also said they would only give me money on a trade-in if I purchased a car from their stock even though they didn't have what I wanted. I had taken my car in for service before and not had problems but this time the service person was rude and seemed like it was an annoyance to talk to me. I will NEVER go to this dealer again and I will tell everyone I know to avoid them. (I went to another Buick dealer and he found the exact car I wanted and had it on his lot within 24 hours).
Best in 40 years - Disappointed X-Customer
Traded in two vehicles. Bought one new Canyon. THE MOST PLEASURABLE EXPERIENCE I have ever had at a dealership. Bill Wills in Sales, Tony in finance, Mitch in sales, and Ryan the sales manager all were great to work with. This is where I'll be buying my next vehicle.
On time for my appointment - Guy-sonenvison
Friendly and courteous staff and service and salesperson remained helpful even.though purchase made two months ago. Service time kept to minimum and appointment was accommodating to my schedule.
Horrible - Cars23
Worst experience at any dealer. Received my car back not only with more damage than it went in with, but also major safety issues caused by the service depatment. It took thousands of dollars to bring my vehicle back to proper safety standards after Lunghamer Buick GMC "fixed it".
Good service center - John52
I think you should review your salespeople. I was not greeted by not one of your salespeople. Picked up a pick up book, walked around, no one came up to me to ask if I needed help of was thinking of buying a new car. I did ask one sale lady where the pickups were, she said back by body shop and behind dealership. Lady I have a book in my hand. Nope she just left me there to go sit with another salesperson. The only one who greeted me was your receptionist. Two hours there and no one interested in making a possible sale. Hope you can figure things out with your sales people. Guess they are more interested in socializing with others then with customers
Insulting Offer - Disappointed X-Customer
Tried to give me a major low ball price on two trade ins. Found the offers insulting. Went to another dealer and got a tremendous deal. No wonder I hate this dealer.
They Said They Inspected It Before The Sale - staysweeet
I purchased a 2008 Chevy Impala Used from this location. It was within 90 days of the purchase that the transmission completely fell apart while I was driving. I called and asked for some assistance and they refuse to help at all. It was the worst car purchase of my whole entire life.
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Great Service - dmullen1326
I was recommended to Amanda by a family friend. I was able to meet with her right away to go over leasing options. I was able to sell my car within 24 hours on my own. Amanda was right there the next day to help me with my purchase. She was extremely helpful, putting me in the car I wanted and was able to get me right at the price range needed. I love my GMC Terrain! I would recommend Amanda to anyone looking for a new car :-)