Hassle free experience - RobinF
This was our 4th car we bought from Kip Rice. He is knowledgeable, personable and easy to work with! Kip took the time to explain all the new features in the car, as well as help me get all set up. He was prepared when I came in to sign the paperwork and pick up the car.
Great Customer Service! - Charles Miller
Noelle was very helpful throughout the whole car buying process. I would highly recommend her to anyone. This was my first car purchase and I couldn't be more satisfied!
Smooth and friendly. - Graciecat
Always a good experience at this dealership. The salespeople are friendly, knowledgeable and helpful. The dealership is very updated and clean - makes waiting time enjoyable.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Excellent Service - Montessorian33
Lavert was extremely professional, as well as helpful. He made my transition extremely smooth. He went above and beyond to meet all of my expectations. I would defiantly recommend him to anyone looking to purchase a vehicle.
Service - Dave M
Service tech was great, service was done in a timely manner. Service waiting area was clean and comfortable. Coffee and cookies were available.Restrooms were clean.
Excellent service - mojo123
A pleasure to do business with! Everyone was very friendly and accommodating! Brian E was very timely and efficient and I was in and out before I knew it! Awesome!!
Great Dealer - Rick&Tina
The staff goes above and beyond to make sure a deal happens. You get what your looking for at a great price. Outstanding customer service.
Made it right and then some - kelly koby
We purchased a new car from Dino and even through there were a few hiccups Dino and the dealership went above and beyond to make things right. I would recommend this dealership, it is the second new car we have purchased from them and had great experiences both times.
Love our Enclave - beauld11
We were unable to pick up our new Buick ENCLAVE at the dealership and so arrangements were made to have it delivered to our home. We appreciated this very much. A few days later we were able to go to the dealership and our salesman, James Trouten, spent an hour with us explaining how everything works and getting On Star ready. He was very patient as we asked our questions and answered everything so we could understand it. This is our 3rd Enclave. We had a 2008 and 2011 Enclave and a 2015 Cadillac and back to a 2017 Enclave. Thank you for all the help we received. The dealer went above and beyond what they had to do. Forever friends. Donald and Louise Barbeau
Excellent buying experience - bellcamp
I recently picked up my new 2017 GMC Terrain from LaFontaine Cadillac Buick GMC and could not be happier with it. I want to thank my Sales Representative, Henri Kenneweg, for always making the vehicle purchasing or leasing a pleasurable experience. I met Henri about 20 years ago at LaFontaine and he's always gone the extra mile to find what I was looking for at a price point that's good for me. His attention to the smallest detail makes for a smooth worry free transaction. I appreciate him taking the time to review the newer features on the vehicle, pairing the Bluetooth, activating OnStar, going through the navigation system as well as other settings. Everyone I've dealt with at LaFontaine is friendly and helpful.
Great Customer Service - WrightBuick
My visit at LaFontaine Buick GMC was excellent. This is my first time leasing a vehicle, and the sales rep, Lance Nichols, made everything easy for me to understand. Furthermore, Maggie was very helpful in getting me additional options for the vehicle to make sure I was covered for wear and tear on the vehicle. I was very happy with the customer service that I received, I told my wife about my experience. She was so impressed that she is considering trading her vehicle in for a better car.
Saturn Safety! - vincmich
I brought my '05 Saturn Vue in for a basic oil change and a repair to the driver's door that was desirable but not necessary. Ryan advised, serious safety issues were found. He assisted in prioritizing the essential repairs. Dan helped with pricing to make those repairs doable. I can't thank them enough for their patience.
Didn't care to get back to me, didn't treat me fairly - gene6136
I *tried* to buy a vehicle from them, but nobody cared to get back to me. I wanted the vehicle and expected some realistic numbers to be put together. Nobody did that. After continuous pestering to get information FROM THEM, they say oh, we just took a deposit... nice try. Really??? Wow,
Worst. Dealership. Ever. - garbagepile
In January, 2017 I leased a new vehicle from another GMC dealership because the Sales Rep at Ed Rinke will not return a phone call. I leased my last vehicle through Ed Rinke and the lease was coming to an end. I called my same sales rep (Nick Richards) & discussed a replacement. He gave me numbers for two different vehicles but said I had to sign soon because incentives would be expiring in a week. He told me to call him back so we could schedule a time for me test drive the cars and determine which one I'd prefer. After discussing this with my wife that night, I called Nick back the next day to arrange a test drive. At this point, Nick went radio silent. I left him 5 messages and 1 email over the next 5 days BEGGING for him to call me back so I could get a new vehicle. With 2 days left in the month, I simply went to another dealership and leased from them instead. How a salesman cannot return a single phone call/email over the course of 5 days (when he tells you have to act ASAP in order to get the "deal") is beyond me. I left a voicemail message with their Sales Manager as well. I'm waiting to see if he'll at least call me back. My recommendation, if you're looking for a new GMC vehicle, purchase/lease it from someone else. Sales/service is non-existent at this dealership.
The Sales Manager never called me back. But, a couple of weeks later, Nick did. He was referred to me by a friend. I told my friend how horribly Nick treated me so my pal made Nick call me to apologize.
Nick blamed the lack of responsiveness on being too busy. Horrible excuse. But he tells me he'll do anything to regain my business. So I tell him my wife is in the market for a new vehicle and if he wants to make it up to me, he needs to go above and beyond on getting her a new car. He promises he will.
So, fast forward to March 2017. I contact Nick and tell him my wife wants her new car now and has gotten a couple of quotes from other dealerships. I send Nick an email detailing everything that was promised by the other salesmen as well as everything he would need to know about my wife's trade-in (make, model, year, mileage, VIN number, etc...). Then I call his cell phone and leave him a message telling him about the email I just sent.
Nick goes back into "Nick Mode" and doesn't return the call. I call him a day or so later. At which point he sends me a text saying, "I'm with a customer. I will call you back when I'm done." Naturally he never calls. 3 days later, he sends me an email saying he's working on the numbers and he'll "talk to [me] today." Again, he never calls and never sends me over any numbers.
So a full week goes by, he never calls me back. Never sends any numbers. And my wife goes to another dealership and gets her brand new car.
If you're keeping score, that's 2 new cars I've gotten in 3 months. But not from Ed Rinke because they refuse to return a phone call or email.
In my opinion, Nick Richards is the absolute worst car salesman I've ever had the misfortune of meeting.
I left his sales manager another voicemail and sent him a lengthy email detailing both issues and telling them how they missed out on 2 cars already this year. But, I'm not expecting any follow up. Since he ignored my past voicemail, I'm pretty sure the Sales Manager won't care about the pathetic treatment I received this time around.
Again, I urge anyone looking for a new vehicle to go to another dealership. Ed Rinke is absolutely abysmal. If this is how they treat someone that's buying/leasing a new car, I can only imagine what a nightmare you'd have if your new vehicle actually needed service work done on it. This is a horrible horrible company. Go elsewhere.
Oil change & Tire Rotation - Sdavis2569
Awesome visit, Donnell is always professional & friendly. I have been so satisfied with my purchase. I also appreciated the ride to work.
Great job everyone!
Purchasing of 2017 Enclave - Elaine1968
Great experience, with a a very helpful salesperson, Norman Graves. I will definitely return, after being treated with respect with my salesperson listening to what I want in a vehicle and not trying to push his own.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Do not stand behind the work , lying, lazy and untrustworthy - Vicke2017
I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car for 5 days before even looking at it and would not give me a loaner. They quoted me a price to repair, then gave me another price when finished (lower so no problem there) but then a third price (higher this time) when I went to pick it up. No explanation as to why the price fluctuated. Fast forward 1 month and the car dies at a light again. Same exact problem, same explanation when they looked at it except this time I was told it needed a new engine.. I went in to talk to a salesman about replacing the car and he was rude and very unhelpful. I told him what I wanted and he said it would take 4 months to get that car, and it would be priced thousands more than the online quote I had. He also said they would only give me money on a trade-in if I purchased a car from their stock even though they didn't have what I wanted. I had taken my car in for service before and not had problems but this time the service person was rude and seemed like it was an annoyance to talk to me. I will NEVER go to this dealer again and I will tell everyone I know to avoid them. (I went to another Buick dealer and he found the exact car I wanted and had it on his lot within 24 hours).
Very Pleased - Lon
I've purchased numerous vehicles in my 70 years and also shopped the vehicle I purchased at other dealerships. With Shelton Buick/GMC I had a very pleasurable experience. The best I've ever had. As a matter of fact, I felt like I almost stole the Buick Cascada I drove off the lot with. I wouldn't hesitate to recommend Shelton Buick or my salesman, Don, to anyone!
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Horrible - Cars23
Worst experience at any dealer. Received my car back not only with more damage than it went in with, but also major safety issues caused by the service depatment. It took thousands of dollars to bring my vehicle back to proper safety standards after Lunghamer Buick GMC "fixed it".
Todd a Wenzel made it right!! - Unicorn
Recently I wrote a review giving them a very bad score. Since then the general manager from Todd Wenzel GMC contacted me and has made everything right. I will definitely recommend them in the future and will return when I need service in the future. I couldn't be happier with the outcome!! Thank you Todd Wenzel GMC!!!!!
Insulting Offer - Disappointed X-Customer
Tried to give me a major low ball price on two trade ins. Found the offers insulting. Went to another dealer and got a tremendous deal. No wonder I hate this dealer.
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC