Tim Dalgleish at Suburban Buick made car leasing a dream! - alexgitta
Tim found exactly what we wanted at the price we wanted. He made doing registration transfers to Florida easy and we can't recommend Suburban enough. We shopped and No other dealer was as proactive and easy!
New car experience. - abridge
Good clean dealership with people you can trust working there. Everything about my car shopping experience there was great. Would i go back? Yes, i would even recommend them to my grandma.
Top Reviewed Specialists At This Dealership
Mr. Lavert Poole - SAM50
My husband and I were just in the market for an used vehicle, and decided via Car Fax.com to view an advertised SUV and the Ferndale Suburban location. We were approached by Mr. Poole, and through his personable and honest salesmanship, we actually did something we never do, purchase a car onsite. So far, our additional requests have been honored, and the SUV purchase has been finalized. Service was great.
Emily Buckel was FANTASTIC!!!!! - Tina Marie LaBombard
I came in knowing what I wanted and what my budget was. Emily Buckel greeted me in the parking lot and right away I knew she would be the one I bought a car from. Awesome customer service and a great personality to ho with it. I had visited a different dealership and I left there feeling very uneasy and uncomfortable about the transaction... so I walked away from the deal. Emily IMMEDIATELY made me comfortable and she worked to get me the best possible deal within my Budget. I bought a Jeep Patriot and I could not be happier with the service or the vehicle. THANK YOU EMILY, YOU GET 5 STARS FROM ME!!!!
Great experience - Alison
We had a great experience. We didn't think we were going to purchase a car the day we were in the dealership, but we felt very confident in the salesman and happy with what we were getting.
LOVE LOVE LOVE this Dealership - Kim with Black/Camouflage Truck
I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family.
Buick GMC Sales Consultant
BUICK GMC Sales Consultant
BUICK GMC Sales Manager
Overall great experience staff is awesome - Martinpearson
Everyone from sales to finance was super nice and helpful. I will definitely recommend this dealership to my friends and associates. And I love my new car
GREAT Experience - Nancy Gordy-Baker
Steve made the buying process quick and easy. He was very professional and knowledgeable. We are so happy with our purchase and he got us a great deal!!! BEST buying experience we've ever had...HIGHLY recommend!!!
Great Dealer - Rick&Tina
The staff goes above and beyond to make sure a deal happens. You get what your looking for at a great price. Outstanding customer service.
Very Pleased - Lon
I've purchased numerous vehicles in my 70 years and also shopped the vehicle I purchased at other dealerships. With Shelton Buick/GMC I had a very pleasurable experience. The best I've ever had. As a matter of fact, I felt like I almost stole the Buick Cascada I drove off the lot with. I wouldn't hesitate to recommend Shelton Buick or my salesman, Don, to anyone!
good service but... - bee
Overall, good service I just seem like the staff became a bit upset when I asked could they was my vehicle. I am not sure if it was due to me waiting until they were done with servicing my vehicle or not.
Great Experience!! - Satisfied Customer
I recently purchased a 2017 GMC Acadia Denali from LaFontaine. The employees at the dealership always offer smiles and an offer to help. I love my new vehicle, but I'm equally impressed with my salesman, Garnell Woolridge. Garnell was attentive to my needs, and was extremely patient as I made decisions regarding moving from a 2012 Buick Enclave to the Acadia. There was no pressure involved in this sale, just kindness and attention to detail. Garnell is a true gentleman in every sense of the word! He knows the business and understands his customers. I would highly recommend him.
Quality dealership. - Miller
Tom Saxton excellent leasing consultant. Very thorough and efficient experience to lease 17 Encore.
I have leased many cars through this dealership. Their service department is also great.
Oil change - Catlover
Told them I would be calling for an appointment for other service. Waited for oil change and tire rotation. Couldn't leave it. Service was fine.
Didn't care to get back to me, didn't treat me fairly - gene6136
I *tried* to buy a vehicle from them, but nobody cared to get back to me. I wanted the vehicle and expected some realistic numbers to be put together. Nobody did that. After continuous pestering to get information FROM THEM, they say oh, we just took a deposit... nice try. Really??? Wow,
Service Department Shines - dbn123
Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, and courteously. I will continue to bring all three of my GM vehicles in for service. Just took delivery of a 2017 SS Camaro I ordered from Mike Savoie because of last unhappy experience and lack of follow through in the Sales department going back to November. Keep up the good work - see you soon.
Truly amazed & will return for life n send everyone I know o - Ramzi Elghazali
Today was my very first lease, after researching and asking friends for reference they all kept saying the same name over & over " superior Buick GMC Dearborn". I met the owner Bas and the guy is dedicated and he really cares about his customers and business. I highly recommend this dealer, the staff is really friendly and the rates are awesome. You will not go wrong with them that's the honest truth!
Great job! God Bless you guys
Good customer service is NOT an Honest Mistake!! - debrab
I purchased my car from Art Moran and I get my car serviced there loyally! I went to the dealership on 6/1/17 originally to get an oil change, but I was told I need the 90,000 Mile Service for $349 so I agreed to have that done. Midway through the service I was told that I need rear brakes and rotors and was given a quote of $445. Because I did not have the money for that I said I'd come back for the brakes. When finished I paid $375 and went to get my keys/car. I was asked to have a seat... 30 minutes later I was told that the old man before me took my keys. People were talking and walking around, random conversations going on, and when the representative returned to his desk he called the customer and left a voicemail message, explaining that he may have two sets of keys. The representative explained that he left the keys on the corner of his desk so they could be picked up for the car to be washed. I continued to sit there in hopes that they would get in touch with the customer and he could return my keys. Approximately 30 - 45 minutes later a car pulls in and I think to myself 'that looks like my car'... IT WAS MY CAR!!! The old man didn't take my keys he was GIVEN MY CAR and he didn't know that it wasn't his car. His wife got out of the car and later explained that he knew my car drove differently than his, but didn't realize it was not his car nor did he notice of all my personal items throughout the car! The representative reluctantly offered me 25% off my FUTURE brake job. I asked him what about the gas that his customer had driven out of my car? (I explained that I had filled my car prior to coming to the dealership and was willing to show him my receipt.) He topped off my gas and noted my receipt that I will be offered 25% off my future brake job. I left unsatisfied. I called back and asked for a manager and I spoke with Larry. Larry said 'People try to make a profit off of an honest mistake' and ultimately offered me 50% off my future break job. I am not a satisfied customer and 50% off a job that I am not sure I want to have done at this dealership is not compensation. And Larry explained to me clearly that they were not trying to compensate me for an 'honest mistake'. These words make it sound like I did something wrong and I am at fault, not a loyal customer who may be in the market for a NEW car.
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Excellent Service Experience. Twice. - I Know Quality Service
Excellent, top notch service. After previous experience's at a local Chevrolet dealer I was almost convinced I would never buy another GM vehicle. I will never buy another Chevrolet, but since this experience at Golling, even though the vehicle failure was absolutely a GM product fail, again, I think I may still be open to purchasing GM in the future, from a division other than Chevrolet of course. Great service Golling, Thanks for your help Basil.
maybe my 14k pre-approved loan wasn't enough...for you. - Ms.Johnson_upgrading
This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATION ON FILE AND MY ID!!!!!!!!!!!!!!!!!! They treated me as if I were a known miscreant or a criminal. Then the (finance) manager called me back ((I noticed that you ran my credit)) trying to find out if there was anything he could do. "No thank you." The next day the sales agent called. IF PEOPLE NEED AN APPOINTMENT TO SEE YOUR VEHICLES THEN SAY THAT, OTHERWISE IT WOULD SEEM AS THOUGH YOUR STAFF HAS A PARTICULAR BIAS. Don't shop here.
Lunghamer is HORRIBLE - rippedoffonTraverse
Undoubtedly the least-caring business regarding customer satisfaction I've encountered in my life!!! Had 2 days to replace a totalled vehicle. Most-exact replacement at Lunghammers. Could not get them to budge a penny on sticker. Insurance gave a little more to help close claim.
Morning through afternoon and now evening. Attempting to close deal with dealer & wife while tending to a special needs child, and keeping another family appointment.
Was confident in process of deal so far. Big mistake.
Left wife alone there for 10 - 15 minutes. Upon return, was told they were "just getting started" in finance room. Big lie. A couple key contract terms already entered -- both costing more than my "handshake" with salesman. Ended up not finishing the reading/signing of contract until 7:00 p.m. Some numbers seemed high, but again, bushed from chasing around a special needs child, (as there really were no suitable facilities there for him). As well, I'd remembered recently the Fed had raised interest rates. Long story short, under incredible time constraints, duress, and bleariness: we signed.
So in the clarity of the next morning, I notice the PURCHASE PRICE is nearly $400 more than the handshake; and the financing was phished/farmed out to a different lender than we asked, at a substantially higher interest rate. Two "mistakes" in the finance room -- both in the dealers favor -- in a deal that supposedly was "just getting started" when I walked in. As for the lender being phished/farmed... the next morning our credit union assured us to a 100% degree of accuracy, that Lunghammer Buick/GMC never even contacted them.
Talk about deceptive/shady/unscrupulous/ & unethical business practices!
My phone calls & e-mails ignored (and somehow that 3 days to cancel the deal mentioned by the salesman apparently not accurately explained -- another 'error' in dealer's favor); I went in to see the General Manager that Friday. He assured my wife and I he would look into the matter and "get back with us Monday." That was 11 days ago. I've got cobwebs whistling in my ears. Never heard back from him.
My wife has amazing credit rating, and we've bought 5 new GM vehicles over the last 20 years (with plenty of dealership add-ons), and never missed a payment. I can only wonder how poorly they'd treat a potential customer with lesser credit or purchasing history.
The fact that my wife was in a serious accident, spent time in the hospital, and had the car she loved totalled -- then to be treated this way while replacing it -- should scare any righteous soul away from Lunghammer Buick/GMC. The fact that we had a special needs child present that we were there looking after (and yet dis-compassionately taken advantage of) should make you stay far, far away from Lunghammer Buick/GMC. To think my father-in-law toiled at GM & American Axle plants until he literally just about dropped dead! And oh yeah, I had an Air Force hat on, and was asked if I served. Upon my answering "yes," I was "thanked" for my service to our country. Not once, but several times. And if by being "thanked" by them, it meant taking crass advantage of my wife in the 10 - 15 minutes I was gone; and then refusing to make it right upon discovering such the next morning; and further hiding behind the "misunderstanding" of how the salesman explained the Guaranteed 3-Day Deal Cancellation Policy, well believe me... it was a lot more honest portion of the country I was serving.
Stay far, far, far, far, far away from Lunghammer Buick/GMC. That is a five-star "stay away" rating!!!!! (I would have given them ZERO STARS... but the YELP APP would not let me continue this review when I tried). If for some reason you are compelled to ignore this advice, for gosh sakes never let them get you & your spouse separated! Divide & Conquer is apparently the hidden context of their sales motto. "Get lost, we're above caring/accountability/even having the guts or decency to call back when there is a complaint or problem is apparently their operative values," and oh: ~~~ "Thank you for that big, fat check... now get lost!"
If you like deceptive, shady, unscrupulous, & unethical business practices... OR you want to be taken advantage of in a car deal with no recourse, remorse by the dealer, or no means of correcting the lapses of truth AFTER shaking the salesman's hand... by all means ignore the warnings in this review.
BEWARE - bill
My daughter saw a used Saturn on Todd Wenzel's website, she wants a Saturn, she called and was told they had the car. I left within 5 minutes of the call and drove the 35 minutes to the Todd Wenzel dealership. Out came a nice gentleman, I told him wanted to see the Saturn. He pulled a printed list of cars out of his pocket and pointed at the Saturn listing, I said that's it. We went inside to get the keys. After looking at the key board for a minute he says no keys. The salesman picks up the phone, talks to someone and tells me it is gone, sold. I explain we just saw it and called on it can we at least see it as it must still be there. He says it's not, it was sold to a wholesaler days ago. I explain how can that be, it's online right now and my daughter just called. He was nice, apologized, etc. I asked why would you have a car listed for sale online and it's not here? He explained it is a problem, they all know, the dealership knows, this happens all the time, he doesn't have any control over it. I said we even called, this is ridiculous, he agreeeded. Then he asked where my daughter called from and I said at college in Kalamazoo, he said that makes sense, the call would be routed to the Grand Rapids call center which is just a "bunch of kids who know nothing about what is actually on the lot and their job is just to get you to come to the dealership". A huge waste of time, scam/bait you in, etc. While driving home I was so irritated I called the dealership and asked if the General Manager was there, the girl said yes (can't remember off-hand but maybe it was
Larry) she transferred me and it went to his voicemail. I left a polite message regarding what happened and that I was not happy, with my phone number. Never received any call back. That was the beginning and end of GM car ownership for me.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC