Outstanding! - appledump
When my husband and I arrived at the dealership, after speaking with Tim, Tim had already pulled the vehicle we were inquiring about out and placed near the side door. We all introduced our self's and after that he asked who would be test driving the vehicle and asked if he could get a copy of the drivers license. He gave me the key and invited me to go out and inspect the vehicle. After Tim made a copy of my husbands ID he placed the dealer plate on the vehicle and told us to take a ride and take our time. When we got back at the dealership he talked with us like we mattered, I know he was trying to sell the car but now of days customer service can be a mess no matter what, oh and I left out that before we left for our test drive he offered us both a beverage twice. Tim was very honest and direct with us and worked with us to get the best deal available which I believe we did. Tim's customer service extended even more to buying us lunch on him at the deli they have inside the dealership which I thought was awesome!!! If you want a car buying experience that is comfortable, non demanding and not wasted on bs then Tim Egan is the guy to talk to. Oops again I left out something. Tim realized I was having allergy problems and immediately offered tissue and a waste paper basket without skipping a beat. Well we did buy the car and we love it and at the end of the day we got a 2014 GMC Acadia (certified) and a gift bag with some nice things inside, Tim even helped clear out our turned in vehicle, how cool is that. We will see Tim and Sellers Buick/GMC for our next car buying experience and will recommend our friends and family!!!!!!!!!!!
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5 stars - Lou DiAntonio
From start to finish John Pewinski took care of me and kept me informed. Would recommend John and Suburban to anyone looking for a car
Purchasing of My 2014 ford Taurus - 2014 ford Taurus
I was very very pleased with the service I received from Lavert poole at suburban Buick GMC on Woodward in Ferndale. I was very very satisfied with this dealership so if anyone asks me where to get a vehicle I will send them to suburban Buick GMC. I just hope that when I go to purchase my next vehicle he is still there and will be getting my business.
Thanks again Lavert
Way more than expected! - JTWB
My wife had her heart set on a newer Buick Encore and just looking online we knew this was the place for us. We decided to go visit Randy Wise Buick GMC in Fenton just to check out our options. We knew we had a couple of blemishes so we figured we were going to gather information and make our plan to achieve this at a later date, however when we met our salesman Bryan Bickford he listened to our story and didn't miss a beat, after a few short questions he assured me that he was pretty sure that we could make this work. Bryan let my wife and I take the Beautiful Encore for a test drive while he went right to work to help us purchase exactly what we wanted and came for, on the same day! Needless to say Bryan fit us right into the car of my wife's dreams within my expected car payment for my budget! Bryan made us feel extremely comfortable throughout the process, he was very knowledgeable about the Encore that we got and showed us many features, trust me I even recommended a friend and Bryan helped him the exact same way he helped me and my friend from work made a purchase as well . If your looking for a car that is in great shape and you want to get treated well then go to Randy Buick GMC in Fenton MI and see Bryan Bickford!
Awesome - Patti82404
This dealership all of its staff are top-notch very professional and made my experience a very good one. I would recommend them to anyone!
Truly amazed & will return for life n send everyone I know o - Ramzi Elghazali
Today was my very first lease, after researching and asking friends for reference they all kept saying the same name over & over " superior Buick GMC Dearborn". I met the owner Bas and the guy is dedicated and he really cares about his customers and business. I highly recommend this dealer, the staff is really friendly and the rates are awesome. You will not go wrong with them that's the honest truth!
Great job! God Bless you guys
Best GMC/ Buick Dealership in Michigan...hands down! - DDAGOSTA
Can't say enough about Larry White and his team at Todd Wenzel! We have purchased multiple vehicles from Mr. White and the experience has been awesome. It's disappointing that people only come online and give ratings when people slip up...mistakes will happen, but I have never experienced this at Todd Wenzel GMC/ Buick!
New car purchase. - Lisa Carlin
Traded in my old vehicle, purchased New vehicle. Good experience. Always treated well at this dealership. I plan to come back for New vehicles and service.
GREAT Experience - Nancy Gordy-Baker
Steve made the buying process quick and easy. He was very professional and knowledgeable. We are so happy with our purchase and he got us a great deal!!! BEST buying experience we've ever had...HIGHLY recommend!!!
warranty work - Countrydoc
I bought a 2013 Chevy Diesel truck in February 2017. Last month a problem developed with the diesel exhaust filter, and later was found to also be the catalytic converter. Fortunately, this was all still covered under warranty. The work was done very professionally, without complaint or foot-dragging. I have been a customer at this dealership for the past 13 years and the service has always been good.
Purchased a 2017 Chevrolet Malibu - Corriveauj
We were shopping for a Malibu or Buick Regal. We found a great deal on a new Malibu with Steve Gruber at Knapp dealership. Our experience was pressure free and they took excellent care of us! We would recommend this dealership to anyone!
Great experience ! - DeputyDawg
Spoke with salesman on phone - one week later went to the dealership - had an appointment - he knew what we wanted - everything was waiting for us when we got there - even the choice of 3 vehicles.. We were in and out and everything signed in about 1/2 hour.
Great Experience! - R. Hawthorne
Had two vehicles whose lease were up, worked with Mike Kessler to turn them in and replace with one new leased vehicle. Mike and his assistant were great, wonderful experience with a very professional team.
GMC Terrain Lease - DJParthum
Because of Matt Frame, I decided to lease the GMC Terrain even though I had a better offer from another dealership. I highly recommend Matt Frame to anyone looking for a new Buick or GMC!!!
Buyer Beware - rowle1jt
Let me first start out, that when you call their 1-800 number, you ARE NOT calling the dealership. You are calling their business development center that is who knows where.
I called one morning about a car on their lot. Set up an appointment and was told that it would be pulled up to the front of the dealership waiting for us. The gentleman on the phone and I discussed how I was driving well over 2 hours and was not coming down to kick tires. I was bringing my trade and the clear title. To which I was told no problem.
My wife and I took 1/2 vacation day and drove over two hours down to the dealership. The van was on the lot (not pulled up front) and we went inside. We were assigned to Tom and he spent the next 15-20 minutes telling us about how great the dealership is and how many happy customers he has. He finally takes my drivers license to make a copy and get they keys and promptly disappears for 15 minutes. When he does come back he had only copied my license and goes to find the keys.
10-15 minutes later he comes back, not able to find the keys. At this point in time I see the van pull back into the parking lot with other people driving it. I'm not pleased. More games ensue about finding the keys, I tell him, that the keys are currently with another salesmen who is out in the front with people driving it. He pretends to be surprised, but I have zero doubt that he knew the whole time and that he was doing everything he could to delay and keep us in the dealership in case this person didn't want it. He just didn't want to tell us that someone else was driving it.
At this point I am clearly mad and I stand up to walk out. My wife, who has much more patience tells me to sit down and be nice. For some stupid reason we still drove the van, "in case the other person can't afford it" as Tom put it. He insists on going with us, I hate that, I don't need you babysitting me.
We go back to the dealership, sit there for another 20+ minutes hearing how awesome Tom's weekend was and how great the dealership is again. Sales manager comes out, says he is sorry, which I appreciate the apology as some places wouldn't even do that. He asks if there is another vehicle we would like to look at? No, I came for that vehicle and the rest like it in all of your locations have more miles, not the features or price that I am looking at.
Tom apologizes, then proceeds to lecture us on how a vehicle is never held with out a deposit or earnest money. Shame on me for not putting a deposit down and shame on their "business development center" for not offering it. Lesson learned, it cost 7 hours of my life, a half vacation day, 8 gallons of gas, whole lot of patience and lunch at Taco Bell.
The next day the guy in the business development center call me to see how it went. I politely informed him how it went and how I was treated at the dealership. He expressed his genuine apology and said he would contact the dealership manager and let him know what happened. I have no clue if he called the manager as I never heard anything else. I'm okay with that.... because I won't ever go back...
Bait and switch - stupid for bothering
Be careful. What they say on the phone is not what they say when you get there, it is just to lure you into the showroom. I got quotes from other dealers and they gave me a lower estimate over the phone which I realized was much to low to be true. They doubled it when I got there making it the highest quote I received. Please save yourself time and effort and avoid this dealership.
Terrible - Tito
Salesperson made me wait an hour while making several phone calls in front of me. Never once acknowledged me. Would be nice to ensure customers are taken care of.
Full satisfaction , transfer of lease to new vehicle - Tim Pawl
Fully satisfied transfer of expiring lease to new vehicle. Highly recommend the SmartLease option the extra money monthly meant no hassle turn-in of lease. Turn in of previous lease and into new vehicle, all accomplished within three days of first visit.
Bad Seevice - Justme7203
Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling cars and trucks!
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
body work - snowking43
had body work done on 2015 terrain Denali, paint color off, vehicle returned very dirty and dusty inside. vehicle had just been clean days before.
maybe my 14k pre-approved loan wasn't enough...for you. - Ms.Johnson_upgrading
This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATION ON FILE AND MY ID!!!!!!!!!!!!!!!!!! They treated me as if I were a known miscreant or a criminal. Then the (finance) manager called me back ((I noticed that you ran my credit)) trying to find out if there was anything he could do. "No thank you." The next day the sales agent called. IF PEOPLE NEED AN APPOINTMENT TO SEE YOUR VEHICLES THEN SAY THAT, OTHERWISE IT WOULD SEEM AS THOUGH YOUR STAFF HAS A PARTICULAR BIAS. Don't shop here.
Lunghamer is HORRIBLE - rippedoffonTraverse
Undoubtedly the least-caring business regarding customer satisfaction I've encountered in my life!!! Had 2 days to replace a totalled vehicle. Most-exact replacement at Lunghammers. Could not get them to budge a penny on sticker. Insurance gave a little more to help close claim.
Morning through afternoon and now evening. Attempting to close deal with dealer & wife while tending to a special needs child, and keeping another family appointment.
Was confident in process of deal so far. Big mistake.
Left wife alone there for 10 - 15 minutes. Upon return, was told they were "just getting started" in finance room. Big lie. A couple key contract terms already entered -- both costing more than my "handshake" with salesman. Ended up not finishing the reading/signing of contract until 7:00 p.m. Some numbers seemed high, but again, bushed from chasing around a special needs child, (as there really were no suitable facilities there for him). As well, I'd remembered recently the Fed had raised interest rates. Long story short, under incredible time constraints, duress, and bleariness: we signed.
So in the clarity of the next morning, I notice the PURCHASE PRICE is nearly $400 more than the handshake; and the financing was phished/farmed out to a different lender than we asked, at a substantially higher interest rate. Two "mistakes" in the finance room -- both in the dealers favor -- in a deal that supposedly was "just getting started" when I walked in. As for the lender being phished/farmed... the next morning our credit union assured us to a 100% degree of accuracy, that Lunghammer Buick/GMC never even contacted them.
Talk about deceptive/shady/unscrupulous/ & unethical business practices!
My phone calls & e-mails ignored (and somehow that 3 days to cancel the deal mentioned by the salesman apparently not accurately explained -- another 'error' in dealer's favor); I went in to see the General Manager that Friday. He assured my wife and I he would look into the matter and "get back with us Monday." That was 11 days ago. I've got cobwebs whistling in my ears. Never heard back from him.
My wife has amazing credit rating, and we've bought 5 new GM vehicles over the last 20 years (with plenty of dealership add-ons), and never missed a payment. I can only wonder how poorly they'd treat a potential customer with lesser credit or purchasing history.
The fact that my wife was in a serious accident, spent time in the hospital, and had the car she loved totalled -- then to be treated this way while replacing it -- should scare any righteous soul away from Lunghammer Buick/GMC. The fact that we had a special needs child present that we were there looking after (and yet dis-compassionately taken advantage of) should make you stay far, far away from Lunghammer Buick/GMC. To think my father-in-law toiled at GM & American Axle plants until he literally just about dropped dead! And oh yeah, I had an Air Force hat on, and was asked if I served. Upon my answering "yes," I was "thanked" for my service to our country. Not once, but several times. And if by being "thanked" by them, it meant taking crass advantage of my wife in the 10 - 15 minutes I was gone; and then refusing to make it right upon discovering such the next morning; and further hiding behind the "misunderstanding" of how the salesman explained the Guaranteed 3-Day Deal Cancellation Policy, well believe me... it was a lot more honest portion of the country I was serving.
Stay far, far, far, far, far away from Lunghammer Buick/GMC. That is a five-star "stay away" rating!!!!! (I would have given them ZERO STARS... but the YELP APP would not let me continue this review when I tried). If for some reason you are compelled to ignore this advice, for gosh sakes never let them get you & your spouse separated! Divide & Conquer is apparently the hidden context of their sales motto. "Get lost, we're above caring/accountability/even having the guts or decency to call back when there is a complaint or problem is apparently their operative values," and oh: ~~~ "Thank you for that big, fat check... now get lost!"
If you like deceptive, shady, unscrupulous, & unethical business practices... OR you want to be taken advantage of in a car deal with no recourse, remorse by the dealer, or no means of correcting the lapses of truth AFTER shaking the salesman's hand... by all means ignore the warnings in this review.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC