What a great experience! - mam0803
I had a very good experience with Abe and Michael and Darin. They were very attentive and very helpful and it seemed that it took no time at all to get me in a new ATS Sedan. Would recommend to everyone!
Great Experience from beginning to end - SunnyMI
This was my first experience at this dealership, as for many years I had been loyal to another dealership in the area but this experience was a game changer. All of the staff was friendly from the greeter at the entrance to the salesman that introduced himself, Joe Garber, when he approached. We sat down and discussed what I was looking for in a new car and I never felt rushed or like I was bothering him. Joe listened and we were able to work together to find what I was looking for, a 2017 Acadia in Black Cherry. It was at another dealer but he said that was no problem and they would work on getting it. He would let me as soon as he heard something. Unfortunately that particular vehicle was already sold and Jim Borthwick had the pleasure of letting me know that, as Joe was off that day, but he did have a similar vehicle at there location. It did, however have different equipment on it. Jim reviewed this with me via phone and we set up to met on Saturday, as the dealership is open the last two Saturdays of the month, to discuss and possibly lease this vehicle. Jim sent me an email regarding items to bring with me as to help facilitate the process if I decided to move forward. When I arrived at the dealership I was greeted promptly by Jim who was extremely busy but made me feel like I was a priority. We were able to discuss the vehicle and options without feeling rushed and I got the car I wanted. I would definitely recommend not only the dealership but also Jim and Joe if your looking for a new vehicle. Keep up the good work!
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Satisfaction Guaranteed! - Lori Whitten
Absolutely Love doing business with Oliver! And will highly recommend him to all my friends and family. He goes above and beyond to assure you get the best car buying experience.
Great experience! - mknize72
The entire staff at Suburban Buick GMC is amazing! From my first phone call to sales, finance, service and even the person who washed my car...they were all professional and friendly. I worked with Nate Passero to lease my Terrain and he was wonderful! Very friendly, funny and completely transparent! I will most definitely be back! Highly recommend!
Maintance - Walt
I took a 2003 Pontiac Vibe vehicle with 218,000 miles on it in for new shocks and springs and other routine maintenance. I had scheduled an appointment for the service. I had to bring the vehicle back to have a dashboard brake light that came on when I picked up the car. The service manager authorized the troubleshooting and correction of the warning light at no cost to me.
Oil change and possible car lease - smart1-26
My car needed an oil change. I was coming in to discuss a lease for our daughter. I called and the woman in 'Service' told me to bring the car in, let them know why I was there, and they'd fit me in.
They did! I told them we were discussing another possible lease...very pleasant people...very
Below, you're asking about employees working there....who was better....both Service (the man who
wrote up the order for oil change) and Willard (sales person) were very nice to deal with. They were
both helpful and took time for us. I'm unable to 'judge' 1 over the other.....
Great Dealer - Rick&Tina
The staff goes above and beyond to make sure a deal happens. You get what your looking for at a great price. Outstanding customer service.
Top knotch customer service - ShawnaCraft
I had the pleasure of working with Ametta to schedule an appointment and then salesman Aiman upon arrival. They both were extremely knowledgeable and got me into the car of choice. I have been a longtime customer of Groulx and the excellent service brings me back every few years.
Thomas Taormina - Cheryl
Thomas Taormina was wonderful. Patient, understanding, pleasant, committed, concerned, I'm running out of words. This is the second we've car purchased from Lafontaine, great sales people, superior service staff. They have always done their best to make sure things go smoothly, even when unexpected issues arise.
Friendly, but that's about it - Coop2012
Be careful of their nice, friendly, personable approach, you're being swindled!!! I was told something would be knocked off the price of my car for them lying and saying it had Bluetooth capabilities when it does not, even was advertised on the paper in the window and nothing was took off. I was told someone would repair the crack in the windshield "I'm placing the order now so they can meet you tomorrow" this was Monday 3/20 and today is Tuesday 3/28, I've called and left messages and even drove up to the dealership and spoke with a manager (Nick, same name as my sales guy so that should've been my clue nothing would get done) who promised he would handle it, nothing. I was told my price would be adjusted for the car sitting on the lot 60days along with the price online being different than advertised at the dealership, it wasn't.. I was told my I couldn't use my current finance company because their rates were too high, when I checked my credit report I noticed they never inquired with them...
just a bunch of promises that were not completed and lies to pacify me, NOT SATISFIED AT ALL! Wish I could drive the car back and leave it in their lot and take my Malibu back. Maybe they saw me coming and being that I was desperate to get out my lease I didn't take my time and MAKE SURE things I needed were done then and there. I took their word like an idiot and now I'm paying for it!
Saturn Safety! - vincmich
I brought my '05 Saturn Vue in for a basic oil change and a repair to the driver's door that was desirable but not necessary. Ryan advised, serious safety issues were found. He assisted in prioritizing the essential repairs. Dan helped with pricing to make those repairs doable. I can't thank them enough for their patience.
Didn't care to get back to me, didn't treat me fairly - gene6136
I *tried* to buy a vehicle from them, but nobody cared to get back to me. I wanted the vehicle and expected some realistic numbers to be put together. Nobody did that. After continuous pestering to get information FROM THEM, they say oh, we just took a deposit... nice try. Really??? Wow,
Satisfaction Always! - minilissa128
The experience was wonderful. I received service quickly, and my service advisor was extremely courteous and efficient. This service was for 30,000 mile suggested maintenance. I leased this Terrain Denali 3 years ago. My sales person and my service advisor for this visit were equally wonderful.
Service Department Shines - dbn123
Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, and courteously. I will continue to bring all three of my GM vehicles in for service. Just took delivery of a 2017 SS Camaro I ordered from Mike Savoie because of last unhappy experience and lack of follow through in the Sales department going back to November. Keep up the good work - see you soon.
Not good - Ray333
I will probably go to Rinke for future service. A technician wouldn't smear grease and leave fingerprints unless he/she knew they get away with this action.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Lied about the car - Leo
They lied about the oil change. The oil was old and messed up the car, the oil filter was jammed and also old. There's rust at the bottom of one of the doors, they didn't mention it. The passengers seatbelt is been taken out and put back the wrong way in and the guy who sold the car said he can't do anything about it he also said that the oil was changed. They don't even check after their mechanics.
Rip off - Chevy57girl
Bought a used vehicle was under impression it had some type of inspection next day after purchase took it back motor mount broke, caliper locked up, miss firing had oil on two spark plugs they said they would fix the interior pillars never did did would fix rear window defrost never did. Won't help at all with very expensive repair bill, manger won't return call. Very rude. Now they lie and claim they only did an oil change and never actually inspected it. I find that a lie because they offer 120 k mile warranty and this Escalade had 108 they knew about the issues.
Very Pleased - Lon
I've purchased numerous vehicles in my 70 years and also shopped the vehicle I purchased at other dealerships. With Shelton Buick/GMC I had a very pleasurable experience. The best I've ever had. As a matter of fact, I felt like I almost stole the Buick Cascada I drove off the lot with. I wouldn't hesitate to recommend Shelton Buick or my salesman, Don, to anyone!
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Frustrating!!! - Cindy
We have purchased two cars from lunghamer chevy in the past and had a decent experience. So when we decided we wanted to lease a Buick we called Lunghamer Buick. My husband called and asked for sales. He told the girl he spoke to exactly what we wanted including options and color. She quoted him a price and invited us to come in. We schedualed an appointment and were on time for that appointment. The sales manager met us and passed us on to a salesman. Trevor. Trevor was not told anything about what we wanted so we started from the beginning and told him what car, options and color. He said he had that vehicle and gave us a price. It was quite a bit higher than the girl on the phone had said but with some negotiation we agreed on a price. We knew exactly what we wanted so there was no need for a test drive. When we finished he said we would have to wait for a finance lady. While we were sitting there waiting the couple at the next desk who were also leasing a vehicle finished and were taken right back to financing. When I got upset about this they tried to lie to me. I wanted to leave and forget the deal but my husband did not want to have to start the process all over agian another day. It took 4 hours for us to lease a car. That without even needing to be sold on a car or even test drive it. I will definitely go somewhere else next time.
Todd Wenzel GMC - so disappointed with the service. - Feeling Insulted
I bought my 2014 Sierra new from Red Holman, now Todd Wenzel. From day (night) one, I've had trouble seeing at night with the headlights on this vehicle. While searching for a fix from an aftermarket auto supply, I found several complaints which led me to a TSB (technical service bulletin) from GM. Apparently GM has acknowledged that they have received enough complaints that a fix was needed. I called Todd Wenzel and talked to Craig in the service department. He of course never heard of any complaints. Must be new or filling in I thought to myself. He finally found the TSB after I gave him the number. At this point he wants me to bring in my truck and said that it wouldn't be covered under warranty. I explained that not only did I pay for an extended 100,000 mile warranty which was supposed to cover everything except normal wear items, but it was a safety issue as far as I was concerned. A problem that GM had already acknowledged. I also pointed out that this TSB only covered certain model years because this fix was incorporated on all new builds at a certain point in 2015. So Craig, it's not a problem, but this fix is now incorporated in all new vehicles because of all the customer complaints. Fine.
Lets move on with a quote for my windshield, which I need to get replaced when I bring my truck in for an oil change. I already had a couple of quotes from glass shops in the area ranging from a couple of hundred for OMM aftermarket to about 680.00 for an OEM original equipment. But I thought I would go ahead and have the dealer fix it, as long as they were in the ball park, and get everything done at once. Then maybe they could tell me if they would take care of this TSB Service Bulletin as well. That's when he gives me a quote of $2,500.00. I took that as an insult.
Needless to say I won't be having any more work done at Todd Wenzel and will be looking for a new dealer. I'm also going to do my best to share this with GM corporate to see what their take on getting a TSB taken care of. Yes I'm only one tiny little GMC truck owner. But I have choices, and I plan to share my experience with everyone else I know.
Insulting Offer - Disappointed X-Customer
Tried to give me a major low ball price on two trade ins. Found the offers insulting. Went to another dealer and got a tremendous deal. No wonder I hate this dealer.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC